Epson TM-C3500 Series Technical Reference Manual page 149

Trouble
The paper you are
using does not match
the [Media detection
settings].
When paper is loaded,
it is fed and an error
The transmittance of
occurs
the paper you are
For Die-cut label
using is out of the
(Gap) and Transparent
specifications.
die-cut label
An error has occurred
in the sensor.
Description
Check the paper you are using and
the printer's [Media detection set-
tings].
See "Media detection settings" on
page
The label gap may not be
detected. Infrared light is used to
detect the label gap; therefore, the
infrared transmittance of the back-
ing paper must be higher than the
specified value and that of the
label part must be lower than the
specified value.
Check the paper specifications,
and use the paper that matches
the printer specifications.
You may be able to detect the gap
by performing [Adjust the Label
Gap Detection Sensor].
On the printer driver's [Printer Utili-
ties] tab, click [Printer Setting Utility].
When the PrinterSetting screen is
displayed, click [Printer Adjustment]
- [Sensor Adjustment] and perform
[Adjust the Label Gap Detection
Sensor].
See "Sensor Adjustment" on page
136.
If the printer has been working
properly so far, the sensor may be
malfunctioning. Contact your
dealer for repairs.
Chapter 3 Handling
Recovery method
115.
Image/
Illustra-
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