Epson TM-C3500 Series Technical Reference Manual page 148

Trouble
When paper is loaded,
it is fed and an error
occurs
For Full-page label,
Continuous paper,
and Transparent full-
page label
148
Description
Check the paper you are using and
The paper you are
the printer's [Media detection set-
using does not match
tings].
the [Media detection
See
settings].
page
If the printer has been working
An error has occurred properly so far, the sensor may be
in the sensor. malfunctioning. Contact your
dealer for repairs.
For fanfold paper, backing paper
thicker than that of roll paper is
used to avoid paper jam. Therefore,
the gap may not be detected
even when you are using genuine
Epson paper. If this happens, click
[Printer Setting Utility] on the [Printer
Label gap detection is Utilities] tab in the printer driver to
not available for fan- display the Printer Setting Utility win-
fold paper dow. Select [Printer Adjustment] -
[Sensor Adjustment] - [Adjust the
Label Gap Detection Sensor]. For
details, see
page
detected even after adjusting the
sensor, change the detection
method to using black marks.
Recovery method
"Media detection settings" on
115.
"Sensor Adjustment" on
136. If the gaps are still not
Image/
Illustra-
tion
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