Chapter 4 Troubleshooting; Cannot Surf But Can Access The System Control Center - Hughes HN7000S User Manual

Cannot surf but can
access the System
Control Center
This chapter provides general troubleshooting procedures.
The following topics are discussed:
• Cannot surf but can access the System Control Center on
page 25
• Cannot access the System Control Center on page 35
• Using the terminal LEDs to troubleshoot on page 36
• Other devices connected to the terminal on page 40
• Pedestal base on page 42
Note: The illustrations in this chapter are examples.
Note: Some troubleshooting steps in the following sections
require you to power-cycle the terminal. When power-cycling a
terminal that uses an AC/DC power cord, always disconnect the
AC power cord from the wall outlet, surge protector, or power
strip. When power-cycling a terminal that uses a DC/DC power
cord, always disconnect the DC input cable connector from the
power supply.
If you cannot surf the Internet but can access the System Control
Center, follow the troubleshooting procedures for:
• Confirming the terminal is commissioned
• Confirming receive signal
• Confirming transmit signal
• Confirming TCP acceleration is operational
•
Confirming Web Acceleration is operational
• Confirming NOC connectivity
• Confirming Internet connectivity
• Checking for viruses and firewall issues
There is a possibility that the problem you are experiencing may
be the result of several causes. If you implement a
troubleshooting procedure but still cannot surf, proceed to the
next procedure. Also, try the troubleshooting procedures more
than once before contacting customer support.
Troubleshooting
Chapter 4 • Troubleshooting
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Chapter 4
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