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5. Troubleshooting
Head to
http://192.168.0.1
and go to the 'System Status' page.
On this page you can determine the working state of the modem.
If you ever need to call into Support about modem issues, you will need to be able to access this page if
requested.
Above in the highlighted sections we can see the Signal Strength as well as the Receive and Transmit
Status. These are the most important pieces of information to note when diagnosing errors.
The signal strength should always be 92 or above.
The Tx & Rx codes should normally be 8 and 5 respectively. If these are different, there is an issue that
needs to be resolved.
We recommend that any non-pressing issues should be reported through the WAFA ticketing system -
If you do not have an account, please send an email via this pages link.
For any queries of a more urgent nature please contact WAFA support via telephone.
An additional tool that may prove useful when calling in would be the Windows Command Prompt. To
access this, (In Windows Vista or 7) you can simply type 'cmd' into the start menu search and hit enter.
In Windows XP you would go to 'Run' in the Start Menu and type the same.
Windows Vista/7
Windows XP
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