Device Does Not Dial Out; Keypad Does Not Respond; Transactions Fail To Process - VeriFone Vx810 Reference Manual

T G
ROUBLESHOOTING UIDELINES

Device Does Not Dial Out

Device Does Not
Dial Out
Keypad Does
Not Respond
Transactions
Fail To Process
142
V X 810 R G
EFERENCE
If the device does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the device with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If the keypad does not respond properly:
•
Check the device's display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
Run the system mode keypad diagnostic.
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check Magnetic Stripe Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
If the manual transaction does not work, check the telephone line.
•
Run the system mode magnetic stripe card reader diagnostic.
•
Contact your VeriFone distributor or service provider.
Check Primary Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured.
•
If the manual transaction does not process, check the telephone line.
•
Contact your VeriFone distributor or service provider.
UIDE
Transactions Fail To