Hapter; Service And Support - VeriFone Vx810 Reference Manual

Service and Support

Product Returns
NOTE
For problems concerning your V
representative or service provider.
x
For V 810 product service and support information:
•
USA – VeriFone Service and Support Group, 1-800-VERIFONE (837-4366),
Monday - Friday, 8 A.M. - 7 P.M. EST
•
International – Contact your VeriFone representative
x
Before returning a V 810 device to VeriFone, you must first obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
x
return one or more V 810 devices for repair or replacement (U.S. customers only).
Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding repair or replacement of their V
devices.
x
To return a V 810 device:
1
Gather the following information from the printed labels on the bottom of each
x
V 810 device to be returned:
•
Model Name. That is, "V
•
Part Number (P/N). 12-digit, alphanumeric code. For example, "M281-503-
02-DMO".
•
Serial Number (S/N). 9-digit, numeric code. For example, "303-000-040".
Figure 37 Information Labels on Device Bottom
x
810 device, contact your local VeriFone
x
810".
C

HAPTER

x
810
X
V 810 R G
EFERENCE UIDE
9
137