VeriFone VX-670 series User Manual
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VeriFone VX-670 series User Manual

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  • Page 1 Paper Rolls Plus...
  • Page 2 VX-670 Series APACS 40 User Guide ©2006 VeriFone. All rights reserved. VeriFone, the VeriFone logo, Vx are either trademarks or registered trademarks of VeriFone. No part of the contents of this document may be reproduced or transmitted in any forma without the written permission of VeriFone. All...

  • Page 4: Table Of Contents

    The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone Inc.

  • Page 5: Introduction - Vx-670 Terminals

    Please note that the chip card insertion slot can be found at the front of the terminal and the multi-directional magnetic card reader is located on the right hand side of the device. VeriFone Apacs 40 User Guide...

  • Page 6: Using Your Terminal

    Your terminal will be configured with a default set of cards that it can process. These are:- Visa, Mastercard, Maestro/Switch, Visa Delta, Visa Electron, Solo American Express and Diners Club Card can also be accepted on this terminal, however these are not configured unless requested. VeriFone Apacs 40 User Guide...

  • Page 7: Training Mode

    The main screen will display Demo down the left hand side and all receipts will have TRAINING printed on them. Please complete the transaction described over page, you can use any card for practicing transactions in this mode. VeriFone Apacs 40 User Guide...

  • Page 8: Chip And Pin Training Transaction

    Select F0 to ensure the customer’s copy is printed and then remove the card as requested. The terminal has now returned to the main screen Visa Training and the transaction is complete. Print Customer Copy? VeriFone Apacs 40 User Guide...
  • Page 9 The descriptions attached to the right are displayed to help familiarise yourself with all the important information contained on a Sales Voucher and should be referred to whenever required. VeriFone Apacs 40 User Guide...

  • Page 10: Financial Transactions

    If you are satisfied it is correct, press the F0 key and the transaction is Sale Signature complete. If you are not satisfied, press F1 and the transaction will be Valid void. Auth:1234 VeriFone Apacs 40 User Guide...

  • Page 11: Referral

    The operator you speak to will require your merchant number. Call 0148... Select F2 if you have successfully obtained the Authorisation Code. If no Authorisation was possible select F3 and the transaction will be Declined. Maestro 1234567890 Amt. £10 Authorised Declined VeriFone Apacs 40 User Guide...
  • Page 12 Key in the Authorisation Code and press ENTER. The transaction is now stored in the terminal’s memory. Select F0 to print the customer’s copy. Maestro 1234567890 Amt. £10 Authorised Declined VeriFone Apacs 40 User Guide...

  • Page 13: Keyed (Cnp) Transactions

    The CSC numbers now need to be entered. This is a three digit number located on the back of the card on the right hand side of the signature Maestro strip. When complete press ENTER. Enter CSC Code VeriFone Apacs 40 User Guide...
  • Page 14 Merchant. Please establish a policy for such events. See the Customer Not Present – AVS and CVV2 Acceptance Recommendations that follow. VeriFone also recommend that the AVS and CVV2 guidelines distributed by your Acquirer’s Merchant Services Department is read and fully understood. CNP transactions due to their nature are higher in risk than Chip and PIN transactions.

  • Page 15: Cnp Acceptance Recommendations

    AVS. Another possibility is that the member of staff may have noted the details incorrectly. Therefore you would probably want to verify the address again with the cardholder. VeriFone Apacs 40 User Guide...

  • Page 16: Sale With Cashback

    Authorisation will be obtained and the transaction is complete. Acct# 123456 Amount £15 Please see the Sale + Cashback receipt that follows. This shows how Connecting the Sale amount then the Cash amount is displayed with a cumulative amount for the total. VeriFone Apacs 40 User Guide...
  • Page 17 1234 5687 9654 2558 Start: MM/YY Expiry: MM/YY PAN Seq. No. 02 AID: 1234567896542 SALE £22.50 CASH BACK £10.00 TOTAL £32.50 PIN VERIFIED Please debit my account with total shown APPROVED AUTH CODE: ABC120 1234567890ABCDEF VeriFone Apacs 40 User Guide...

  • Page 18: Refund Transaction

    Present section on Page 12. You need to initiate the transaction by selecting Refund – F1 – after this step the transaction flow does not alter from what is already stated on Pages 12 and 13. VeriFone Apacs 40 User Guide...

  • Page 19: Chip And Pin Transactions

    Maestro Amount: £10 Enter Pin The terminal will now communicate with the Bank’s Host system and obtain an Authorisation Code. Once complete a receipt will be printed. Acct # 1234567890 Amount £0.00 Connecting to Primary VeriFone Apacs 40 User Guide...

  • Page 20: Sale

    MASTERCARD 1234 5687 9654 2558 Start: MM/YYExpiry: MM/YY PAN Seq. No. 02 AID: 1234567896542 SALE £10.00 PIN Verified Please debit my account with total shown APPROVED AUTH CODE: ABC120 1234567890ABCDEF Diag: 41 V1.0.0.2 Session: 4 VeriFone Apacs 40 User Guide...

  • Page 21: Refund

    If Refund you are satisfied it is correct, press the F0 key and the transaction is Signature Valid complete. If you are not satisfied, press F1 and the transaction will be Auth: 1234 cancelled. VeriFone Apacs 40 User Guide...

  • Page 22: Incorrect Pin

    The terminal will not allow a PIN Encrypted card to be processed without a PIN being entered. If the customer cannot remember their PIN request another card on which they can or request an alternative means of payment. The terminal will not allow PIN cards to be swiped. VeriFone Apacs 40 User Guide...

  • Page 23: Sales And Gratuity (Tips)

    5%, 10% or 15%. Please press F0, F1 or F2 Please Select respectively to select these amounts. Select F3 and the customer is then Gratuity Amounbt allowed to enter a tip for whatever amount they wish. Other VeriFone Apacs 40 User Guide...
  • Page 24 Amount £11.00 Connecting Tear off the receipt and select F0 to print the customer’s copy. The card can now be removed from the terminal. The transaction is now Maestro complete. Print Copy Auth Code 123456 VeriFone Apacs 40 User Guide...

  • Page 25: And Z Reports

    The terminal now displays the available reports. For the X report please select F2 and for the Z Report please select F3. Reconcil.. X report Z report The selected report is now printed. Press the cancel to return to the default screen. Print X Report VeriFone Apacs 40 User Guide...
  • Page 26 0.00 Cash 0.00 20.00 Card Total Solo 10.00 0.00 Cash 0.00 10.00 Card Total Electron 20.00 0.00 Cash 0.00 20.00 Card Total Amex 0.00 0.00 Cash 0.00 0.00 Total Gratuities 5.00 5.00 End of Report VeriFone Apacs 40 User Guide...

  • Page 27: And Z Reports Explained

    Visa Delta its £0 as there have been two transactions 1 Sale at £10 and 1 Refund at £10. Gratuities = The number of Gratuities processed through the terminal and their cumulative total. VeriFone Apacs 40 User Guide...

  • Page 28: Reconciliation Report

    This is done by using the two left Select Acq. hand programmable function keys below the Up and Down arrows on Ltsb the screen. Press Enter when you have selected the required Acquirer. Amex VeriFone Apacs 40 User Guide...
  • Page 29 0.00 0.00 MAESTRO Current 0.00 7.00 Previous 0.00 0.00 RECONCILIATION TOTALS S: 5 Diag. Code 70 Current 15.96 7.00 FROM 0003 TO 0006 Previous 0.00 0.00 FROM 0000 TO 0000 CANNOT CONFIRM END OF REPORT VeriFone Apacs 40 User Guide...

  • Page 30: Reconciliation Report Explained

    The reason for failure will be shown on the screen while the terminal is attempting the Reconciliation. You will need to contact terminal support to rectify the issue. VeriFone Apacs 40 User Guide...

  • Page 31: General Troubleshooting Guidelines

    Has the keypad had any spillages recently, and are the keys sticking at all? If so please try cleaning the keypad with a damp cloth as this could help. • If the problem persists, call your Helpdesk VeriFone Apacs 40 User Guide...

  • Page 32: Specific Troubleshooting Guidelines

    If you experience any Communication issues or have any Wi-Fi Network related issues you should direct your enquiries to the VeriFone partner providing this support. These details will have been made available during the installation of the Wi-Fi Router and/or Access Point.

  • Page 33: Diagnostic Codes

    Retailer has indicated an invalid signature Totals out of balance Generally no action required, terminal and host should rebalance totals after reconciliation. If problem persists call Helpdesk Terminal has performed an online reconciliation No action required. VeriFone Apacs 40 User Guide...
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  • Page 36 VeriFone Apacs 40 User Guide...
  • Page 37 Helpdesk Number Enter Merchant ID for future reference...

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