Chapter 4 Troubleshooting; General Guide - Kyocera Mita S-9100DN Operation Manual

Chapter 4
This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer.
This chapter explains the following topics:

• General Guide

• Print Quality Problems
• Indicators and Messages
• Correcting a Paper Jam
1. General Guide
If some kind of problem should occur, check the following before concluding the printer is broken;
Symptom
The printer will not print
from the computer.
Print quality is not good.
Paper is jammed.
Nothing lights on the
operator panel even
when power is turned on
and the fan makes no
noise.
The printer prints a status
page, but data from the
computer is not being
printed normally.
If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer.
4-1
Troubleshooting
Check Items
Check the READY
indicator.
Check the ! ATTENTION
indicator.
A maintenance message appears in the
message display.
Check that the power cord is properly plugged
into the power outlet.
Check that the main switch is really in the ON (
Check the interface cable.
Check program files and application
software.
Off Look through the items below and check anything that
seems appropriate.
Flashing An error has occurred. Check the message display, and
then take measures seeing
page 4-4.
Lit See the appropriate item below.
Flashing
See Indicators on page 4-4.
Lit
See Maintenance Messages on page 4-4.
See Print Quality Problems on page
See Correcting a Paper Jam on page
Turn off the printer's power, plug in the power cord
securely, and try turning on the printer's power again.
[
) position.
Connect both ends of the interface cable securely. Try
replacing the printer cable. For details on the parallel
interface for this printer, see
Interface.
Try printing another file or using another print command. If
the problem occurs only with a specific file or application,
check the printer settings for that application.
Corrective Action
Indicators and Messages on
4-2.
4-8.
Appendix C Host Computer