Solving Printing Problems; Error Message About Reading Usb Drive Appears; Jobs Do Not Print - Lexmark 6500e User Manual

Troubleshooting
•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.

Solving printing problems

Multiple‑language PDF files do not print
The PDF files may contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon > Advanced > Print as image > OK > OK.
Scanner control panel display is blank or displays only diamonds
The scanner self‑test failed. Turn the scanner off, wait for about 10 seconds, and then turn the scanner on.
If Ready does not appear, then turn the scanner off and contact customer support.

Error message about reading USB drive appears

Make sure the flash drive is supported.

Jobs do not print

These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
C
HECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
C
HECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
M
AKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
•
Verify that you are using the correct printer software.
• If you are using a USB port, make sure you are running a supported operating system and using compatible printer
software.
263