900.99 (Except For 900.05)-System Software Error Service Check - Lexmark X746de Service Manual

Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
•
the secondary crash code information using the SE menu.
• Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look for
LBtrace. Mulitple LBtrace logs can appear in the list of links referred to in step 2.
From a Web browser, type http://printer_IP_address/se, and then press Enter.
1.
2. Click List Fwedebugs captured during reboots. This will provide you a list of the secondary crash codes
retrieved from prior reboots.
Note: If there are Fwedebugs listed, click Dump Fwedebug log0, Dump Fwedebug log1, and Dump
Fwedebug log2. Clicking these links will dump the debug logs to the computer. Take note of the
destination folder where the logs are saved.
E-mail the logs to your next level of support.
3.
Note: Some machine SE menus give you the option of clicking Logs Gzip Compressed. If this option is
shown in the menu, then click it and retrieve the compressed log file. Take note of the destination folder
where the log file is saved.
C. Collecting the settings from the menu settings page
Note: The menu settings page is different for each printer. For more information see the User's Guide. Your
next level of support will tell you which page they want to see.
Copying the menu settings page from the Embedded Web Server (EWS)
Note: Make sure your printer is connected to a network or to a print server.
From a Web browser, type http://printer_IP_address, and then press Enter.
1.
Click Settings, and then select one of the settings page from the links shown on the page.
2.
3. Copy all information, and then save it as a text file.
E-mail the text file to your next level of support.
4.
Printing the menu settings page
From the home screen, navigate to Reports > Menu Settings Page.
1.
Print the menu settings page, and then use Scan to E-mail to send it to your next level of support.
2.
D. Collecting information from the user
Ask the user for information about the following:
Print job being run
•
Operating system used
•
• Print driver used
Other information on what was happening when the 9yy error occurred.
•
900.00–900.99 (except for 900.05)—System software error service check
Note: Make sure to perform the
proceeding.
There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable,
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal
solutions port). The communication and software aspects should be checked first. Determine if the problem is
"Steps before starting the 9yy service checks" on page 2-108
7526
first before
Diagnostic information
2-109
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