Page 1 Voice Processing System Installation Manual POWER <KX-TVS75> Panasonic KX-TVS75, KXTVS75, TVS75, KX-TVS100, KXTVS100, TVS100, KX-TVS200, KXTVS200, TVS200 Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS75/KX-TVS100/KX-TVS200 Please read this manual before installing, customizing, or operating the Voice Processing System.
Page 3 • Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified Panasonic Factory Service Technicians. • If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the telephone.
Page 4 Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your authorized Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the bottom or back of the unit.
Page 5 WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST. THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG.
Page 6 • The telephone numbers to which the system will be connected. • Make: Panasonic • Model: KX-TVS75/100/200 • FCC Registration No.: found on the bottom or back of the unit. • Ringer Equivalence No.: 0.4B • Facility Interface Code: 02LS2 •...
Page 7 Adequate notice provides the customer with the opportunity to make any necessary alterations in order to maintain uninterrupted service. Note This equipment has been tested and found to comply with the limits specified for a Class A digital device (pursuant to Part 15 of the FCC rules). These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 8: Table Of Contents
1.3.9 Expansion Capabilities for the KX-TVS200 .............. 25 1.3.10 Recommendations for System Configuration............25 1.4 DIGITAL INTEGRATION..................27 1.4.1 General - All Models ....................27 1.4.2 KX-TVS75/100 - Connection Example ..............27 1.4.3 KX-TVS200 - Connection Example ................28 2 INSTALLATION 2.1 SAFETY PRECAUTIONS ..................32 2.1.1 Installation ........................
Page 9 3.2.2 RS-232C Settings ......................57 3.2.3 Port Settings ........................57 3.2.4 PBX Interface Parameters ...................58 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ....61 3.3.1 KX-TVS75/100/200 Programming for Inband Integration.........61 3.3.2 KX-T123211D Software Verification and Programming..........62 3.3.3 KX-TA624 Programming for Inband Integration............64 3.3.4 Programming the KX-TD816, KX-TD1232 and KX-TD308 for Voice Mail Integration...
Page 10 5 CUSTOMIZING THE SYSTEM 5.1 STARTING UP......................98 5.1.1 Before Programming ....................98 5.1.2 Quick Setup ........................ 98 5.1.3 Starting the Quick Setup..................... 99 5.2 PORT SETTING OPTIONS ..................107 5.2.1 Custom Service Setting Example ................107 5.2.2 Custom Service Features ..................108 5.2.3 Custom Service Programming..................
Page 11 7.2.2 On-line Set (ONLN)....................139 7.2.3 Set Password (PASS)....................139 7.2.4 Set Time (TIME) .......................140 7.2.5 Print Reports at Specified Time (PSET)..............140 7.2.6 Error Log Display (ELOG) ..................141 7.2.7 Saving the System Data to the Backup Device (SAVE)..........144 7.2.8 Loading New or Saved Data to the VPS (LOAD).............145 7.2.9 Print All of the VPS Parameters (GPRN) ..............146 7.2.10 Program Version Display (VERS)................147 7.2.11 Custom Service Report (CREP) ................147...
Page 12 B6.2 Day Service....................... 223 B6.3 Holiday Setting ......................224 B6.4 Daylight Saving Time (DST) ..................226 B6.5 Prompt Setting ......................226 B6.6 Other Parameters....................... 227 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS ........ 238 B7.1 RS-232C Parameters ....................238 B7.2 Port Setting ....................... 239 B7.3 PBX Interface Parameters..................
Page 13: Voice Processing System Overview
Section 1 VOICE PROCESSING SYSTEM OVERVIEW VOICE PROCESSING SYSTEM OVERVIEW...
Page 14: What The Vps Can And Cannot Do
1.1 WHAT THE VPS CAN AND CANNOT DO 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 15: Vps Limitations
Integration with the wrong PBX or with certain Key Systems presents limitations to the KX- TVS75/100/200's standard functions. We do not recommend these systems for integration with the KX-TVS75/100/200. The section 1.3.3 Which Phone Systems are Compatible? explains problems with compatibility.
Page 16: System Administration, Management, And Use
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer and is concerned with setting and changing system parameters and diagnosing system problems. System Administration is accomplished using terminal emulation software and VT100, VT100 compatible, or other ASCII terminals.
Page 17: System Basics
TVS75 is not expandable. The TVS75, 100, and 200 models are programmed identically. The KX-TVS75 is initially configured with 2 ports and 6 h of storage. The KX-TVS100 is initially configured with 2 ports and 18 h of storage. The KX-TVS200 has 12 digital or 6 analog ports and 32 h of storage.
Page 18 1.3 SYSTEM BASICS KX-TVS100 Main Cabinet EIA (RS-232C) Connector Ground Terminal Fuse AC Inlet Power Switch Power Indicator KX-TVS200 Main Cabinet EIA (RS-232C) Connector Ground Terminal Fuse AC Inlet Power Switch Power Indicator VOICE PROCESSING SYSTEM OVERVIEW...
Page 19 1.3 SYSTEM BASICS KX-TVS100 - Inside View of the Main Cabinet Hard Disk Drive Slot For Optional Card SLOT 3 SLOT 2 Port Card SLOT 1 Rotary Switch Grounding Strap POWER Power Indicator KX-TVS200 - Inside View of the Main Cabinet Grounding Strap Slots For SLOT 3...
Page 20 The telephone line interface can transmit and receive analog signals. It can also transmit and receive digital signals with a Panasonic KX-TD Digital PBX. The analog input signal is digitized at a sampling rate of 8kHz to create a 16-bit digital signal.
Page 21 • Call Progress Tone Detection KX-TVS204 consists of a telephone line interface and a DSP. The telephone interface of the KX-TVS204 transmits and receives ONLY digital signals with a Panasonic KX-TD Digital PBX. The DSP has the same features as the KX-TVS102.
Page 22: Which Phone Systems Are Compatible
We cannot guarantee adequate integration of the KX-TVS75/100/200 with other PBX systems or with Key Systems. If the customer does not have one of the recommended Panasonic PBX systems, be sure that the system has the features listed below. The PBX should have the following features for successful integration: •...
Page 23: Installer Equipment And Software Requirements
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call. Digital (DPT) Integration is available when the VPS is connected to a Panasonic KX-TD series PBX (depending on the software version). This digital integration provides the VPS with more information than DTMF integration.
Page 24: Vps Configuration
With analog PBXs (e.g., KX-TA624), each port accommodates 1 extension on the PBX. With the KX-TD series, the VPS can handle 2 simultaneous calls. The KX-TVS75 can not be expanded. The KX-TVS100 expands to 4 ports with an additional Port card. (See 1.3.8 Expansion Capabilities for the KX-TVS100.)
Page 25: Expansion Capabilities For The Kx-Tvs100
1.3 SYSTEM BASICS Table 4 KX-TVS200 • 1 Hard Disk Drive • 3 Optional Port Card Slots for either KX-TVS102 or KX-TVS204 cards • 1 RS-232C Connector • 1 Rotary Switch 1.3.8 Expansion Capabilities for the KX-TVS100 Expansion requires an additional Port card (KX-TVS102). Because each Port card has 2 ports, ports are increased in increments of 2.
Page 26 1.3 SYSTEM BASICS Table 6 CO Lines Port VOICE PROCESSING SYSTEM OVERVIEW...
Page 27: Digital Integration
1.4 DIGITAL INTEGRATION 1.4.1 General - All Models To the Panasonic KX-TD digital PBX, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of digital integration is that the 2B+D communication provides 2 VPS ports for each Digital Station port.
Page 28: Kx-Tvs200 - Connection Example
1.4 DIGITAL INTEGRATION 1.4.3 KX-TVS200 - Connection Example For example, when you mount 2 KX-TVS204 cards, you can use 8 VPS ports in total by connecting 4 jacks of the KX-TD1232 to 4 jacks of the KX-TVS200. Note To use DPT Integration, the lowest jack of the KX-TVS200 must be connected to the lowest number jack assigned as a Voice Mail Port Assignment in KX-TD series.
Page 29 1.4 DIGITAL INTEGRATION Connection Example (KX-TVS102 3, DPT Integration Mode) PBX (KX-TD Series) TVS200 Jack 5 Jack 6 SLOT 3 Port 9 Port 10 Jack 3 Jack 4 SLOT 2 Jack 4 Port 5 Port 6 Jack 3 Jack 1 Jack 2 SLOT 1 Jack 2...
Page 30 1.4 DIGITAL INTEGRATION VOICE PROCESSING SYSTEM OVERVIEW...
Page 31: Installation
Section 2 INSTALLATION INSTALLATION...
Page 32: Safety Precautions
2.1 SAFETY PRECAUTIONS 2.1 SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be installed on the wall. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places: •...
Page 33 2.1 SAFETY PRECAUTIONS Table 7 Hard Disk Drive Usage Environment Temperature : 5° C - 40° C Relative humidity : 10% - 50% Shock : Under 5 G Vibration : 5Hz - 22Hz : 0.0042cm {0.020inch} displacement; double amplitude, 1 octave per minute. 23Hz - 350Hz : Under 0.5G Magnetic Field : DC : 6gauss...
Page 34: Frame Ground Connection
Insert the grounding wire. Tighten the screw. Connect the grounding wire to the ground. POWER To ground KX-TVS75 To ground KX-TVS200 To ground KX-TVS100 In most of North America, the ground provided by the "Third wire ground" at the commercial power outlet will be satisfactory.
Page 35 2.2 FRAME GROUND CONNECTION Move one of the meter probes to the third prong terminal (GND). Either the same reading or a reading of 0 V should be obtained. If a reading of 0 V at 1 terminal and a reading of 108 V AC-132 V AC at the other terminal is not obtained, the outlet is not properly grounded.
Page 36: Installation Steps
[0] prior to turning the unit off. Turn the power off. Plug station wire(s) from the PBX into VPS (See 2.5 CONNECTIONS - KX-TVS75/ 100 and 2.6 CONNECTIONS - KX-TVS200). INSTALLATION...
Page 37 2.3 INSTALLATION STEPS Connect the computer to the voice processor with a Null Modem Cable (See 2.7.2 Connecting the RS-232C Cable). Turn the rotary switch to position 5. Turn the power on. Wait until the "warning" appears on the screen. Turn the rotary switch back to position 0.
Page 38: Installing Port Expansion Card - Kx-Tvs100/Kx-Tvs200
2.4 INSTALLING PORT EXPANSION CARD - KX-TVS100/KX-TVS200 2.4 INSTALLING PORT EXPANSION CARD - KX- TVS100/KX-TVS200 2.4.1 General KX-TVS100 The KX-TVS100 can handle up to 4 calls simultaneously when the following port card is installed. • KX-TVS102 (2 Digital/Analog port expansion card) One port card (KX-TVS102) is installed at the factory.
Page 39: Installing The Kx-Tvs102 Or Kx-Tvs204 Port Card
2.4 INSTALLING PORT EXPANSION CARD - KX-TVS100/KX-TVS200 2.4.2 Installing the KX-TVS102 or KX-TVS204 Port Card Note The following five steps are for the KX-TVS200. Please refer to them for the KX-TVS100. Remove the adhesive tape from the card. TVS204 TVS102 (KX-TVS102 only) Loosen, remove and discard the screw under the tape with a screwdriver.
Page 40 2.4 INSTALLING PORT EXPANSION CARD - KX-TVS100/KX-TVS200 Insert the optional port card into SLOT 1 using the guide rails. (for the KX-TVS100, insert the optional port card into SLOT 2.) TVS102 Guide Rail TVS204 Guide Rail Press the left and right card latches firmly, then fix the grounding strap to the unit with a screwdriver.
Page 41 2.4 INSTALLING PORT EXPANSION CARD - KX-TVS100/KX-TVS200 TVS204 Guide Rail INSTALLATION...
Page 42: Connections - Kx-Tvs75/100
Modular Connection B: BLACK Outer Pins R: RED Inner Pins G: GREEN Y: YELLOW 2.5.2 Connection to DPT Extensions Port 1 of the KX-TVS75 Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To Extension Port of the PBX To KX-TD1232/816/308 DPT Extn.
Page 43 2.5 CONNECTIONS - KX-TVS75/100 Port 1 of the KX-TVS100 Telephone Line Modular Jacks SLOT 3 SLOT 2 SLOT 1 POWER To Extension To KX-TD1232/816/308 Port of the PBX DPT Extn. #1* The lowest number DPT port of the VPS. Ports 1 and 3 of the KX-TVS100...
Page 44: Connection To Non-Dpt Extensions
2.5 CONNECTIONS - KX-TVS75/100 2.5.3 Connection to Non-DPT Extensions Ports 1-2 of the KX-TVS75 Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To Extension Ports of To Extension Non-DPT PBX2 Ports of the PBX Ports 1-2 of the KX-TVS100...
Page 45 2.5 CONNECTIONS - KX-TVS75/100 Ports 1-4 of the KX-TVS100 Telephone Line Modular Jacks SLOT 3 SLOT 2 SLOT 1 POWER To Extension To Extension Ports of Ports of the PBX Non-DPT PBX2 INSTALLATION...
Page 46: Connections - Kx-Tvs200
2.6 CONNECTIONS - KX-TVS200 2.6 CONNECTIONS - KX-TVS200 2.6.1 Modular Plug Connection Insert the modular plug of the telephone cord into the modular jack on the port card. Guide the telephone cord through the ferrite core. Close the ferrite core. Telephone Line Modular Jacks SLOT 3 SLOT 2...
Page 47 2.6 CONNECTIONS - KX-TVS200 There are 3 SLOTs available in the KX-TVS200. Four VPS ports are assigned to each SLOT. Twelve VPS ports are available. When using a KX-TVS102 card, only the first 2 ports of the 4 available can be used. For example, when you mount the KX-TVS204 in SLOT 1, the VPS supports ports 1-4.
Page 48 2.6 CONNECTIONS - KX-TVS200 Table 9 Card Configuration ( DPT Integration) - KX-TVS200 Pattern SLOT 1 SLOT 2 SLOT 3 Total N umber (Port 1, 2, 3, 4) (Port 5, 6, 7, 8) (Port 9, 10, 11, 12) of Ports TVS102 TVS204 (Port 1, 2)
Page 49 2.6 CONNECTIONS - KX-TVS200 Table 10 Card Configuration ( non DPT Integration) - KX-TVS200 Pattern SLOT 1 SLOT 2 SLOT 3 Total N umber (Port 1, 2, 3, 4) (Port 5, 6, 7, 8) (Port 9, 10, 11, 12) of Ports TVS102 TVS102 (Port 1, 2)
Page 50: Terminal Connection
2.7 TERMINAL CONNECTION 2.7 TERMINAL CONNECTION 2.7.1 Requirements For Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the EIA port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed.
Page 51 2.7 TERMINAL CONNECTION TVS75 POWE R Insert the RS-232C cable into the VPS with the connector indicating the same direction. Cables must be shielded and no longer than 2m {6.5feet}. Standard IBM 25-Pin Connection Circuit Signal Signal Circuit Pin No. Pin No.
Page 52: Eia (Rs-232C) Signals
2.7 TERMINAL CONNECTION 2.7.3 EIA (RS-232C) Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the ground pin of the AC power cord. Transmitted Data (TXD) — output Conveys signals from the unit to the terminal/printer. A "mark" condition is held unless data or BREAK signals are being transmitted.
Page 53: Integrating The Vps With Panasonic Kx-T Phone Systems
Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 54: Guidelines For Integration
3.1 GUIDELINES FOR INTEGRATION 3.1.1 DPT or Inband Signaling? There are 2 types of integration available on the KX-TVS75/100/200: Inband Signaling and DPT. The VPS used with any other brand of telephone equipment require inband equipment. KX-TD series PBXs that can use DPT Integration are: •...
Page 55: Pbx Requirements For Integration
The PBX extensions should light a lamp or receive stutter dial tone when the Message-Waiting- Lamp-On code is dialed by the VPS. The VPS functions best when the extension number of the voice mailbox owner follows the Light-On or Light-Off code. On some PBXs, however, the INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 56 This operation is sometimes called Call Forward to Mailbox. Without this feature, the VPS cannot immediately play the greeting when the line is busy or there is no answer and allow the caller to leave a message. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 57: Pbx Parameters And Port Settings
There is no need to change these in a typical installation. Only change these parameters when using a CO (central office) line directly to the KX-TVS75/100/200. Each port on the VPS should be matched to the type of signaling the PBX expects. If you need to change these settings, refer to the PBX manual or customer support office to get the correct values for these settings.
Page 58: Pbx Interface Parameters
Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the inband signaling parameters are set automatically and should not be altered. DPT integration is only available when a KX-TD series PBX is connected and the software is upgraded.
Page 59 Voice Mail port (also heard when no DTMF receiver is available to the Voice Mail extension). The extension dialed has set DND feature (Do Not Disturb). Answer The extension dialed is answered. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 60 The remainder of this section consists of step-by-step guides for software verification and programming of the recommended Panasonic PBX systems. If you have any problems as you go through this section, please call Panasonic Technical Support at (201) 392-4843. INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 61: Connecting The Vps With Panasonic Kx-T Series Pbxs
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 KX-TVS75/100/200 Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.
Page 62: Kx-T123211D Software Verification And Programming
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Table 17 Other T1232/ TD816/ PBX Type T308 T616 T336 TD500 Manufacturers TA series 1232/308 Release Sequence for Call Waiting Not Available Check with manufacturer. Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call"...
Page 63 CO calls to hunt only if the CO lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. b) If the KX-TVS75/100/200 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment —...
Page 64: Kx-Ta624 Programming For Inband Integration
Delayed Ringing Assignment — To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension connected to the KX-TVS75/100/200. Use System Programs [49] (Day Mode) and [50] (Night Mode).
Page 65 CO lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. If the KX-TVS75/100/200 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment — For each applicable CO line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing at the operator's extension (jack).
Page 66: Programming The Kx-Td816, Kx-Td1232 And Kx-Td308 For Voice Mail Integration With Inband Signaling
CO Lines Ports If the KX-TVS75/100/200 is only answering calls not answered by user extensions: Flexible Ringing Assignment — For each applicable CO line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring.
Page 67 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] Choose Station from the System Data Programming Main Menu.
Page 68 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Station Setting 1 Jack Et Name Doorphone Night Mode 1 2 3 4 1 2 3 4 [ 1 ] Y Y Y Y Y Y Y Y Stop Rec 01-1 [ 101 ] [...
Page 69: Kx-Td308 For Voice Mail Integration With Inband Signaling Via The Operating And Maintenance Tool
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Miscellaneous Password => [1234 ] Operator-1 => Jack [01] Operator-1 => Disable Manager => Disable Local Access => Priority = TRG No. = Call Hunting => EXG No. = SPD TRS Override =>...
Page 70 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select menu Number : [ ] Choose Station (ALT-S) from the System Data Programming Main Menu.
Page 71 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Station Setting 1 DoorPhone jack Ext. Name Night LCS Mode [ 1 ] [STOP REC] [ 1 ] [ 1 ] [STOP REC] [ 1 ] [ 1 ] [STOP REC]...
Page 72 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs System Menu (A)ccount Codes Caller (I)D Class of Se(R)vice (D)ay/Night (E)mergency/Quick Dial (F)loating Extensions Fle(X)ible Numbers (M)iscellaneous P(H)antom Extensions Seria(L) Interface S(P)ecial Carrier (T)imers Add. F(U)nctions - SYSTEM Add. Functions - (C)OS...
Page 73 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs System Data Programming Main Menu AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS(ALT-T) TRS (ALT-A) Choose Setting (2) in the Sub Menu, and program all lines DIL to the first extension of the Voice Mail hunt group.
Page 74 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS...
Page 75: Integrating The Vps With The Panasonic Kx-Td Digital Pbx
Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 76: Guidelines For Digital Integration
The KX-TVS75/100/200 works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when Digital Integration is used; the KX-TVS75/100/200 is already set up to communicate through Digital Integration.
Page 77: Connecting The Kx-Tvs75/100/200 With The Panasonic Kx-Td816, Kx-Td1232 And Kx-Td308
4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 Note Do not use system programs [106] or [602] for DPT. The following 2 Sections (4.2.1 KX- TD1232 Software Verification and Programming for Digital Integration via the Manager's Extension and 4.2.2 KX-TD1232 Software Verification and Programming via the Operating...
Page 78 Set the date and time using System Program [000]. Date and time are automatically synchronized between the VPS and the Panasonic KX-TD series telephone systems during initial setup. Assign the Voice Mail Port. This program tells the PBX which jacks will be connected to the Voice Mail system.
Page 79 Unplug or power down the KX-TD1232. Connect the jack(s) assigned in step 3 to the KX-TVS75/100/200. If your VPS is a 2-port system, only one jack will be assigned. If your VPS is a 4-port system, assign 2 jacks from the same cabinet.
Page 80 Turning the rotary switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming and voice messages. Plug in and power up the KX-TVS75/100/200 and wait approximately 90 s while the system initializes.
Page 81 4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 This message is shown when the digital (DPT) connection between the VPS and telephone system cannot be established. Possible causes of the message: "D-PITS Interface Connection is not Established"...
Page 82: Kx-Td1232 Software Verification And Programming Via The Operating And Maintenance Tool
4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 Go to the System Administration Top Menu. Select [5] for Quick Setup and follow the Automatic Configuration Instructions. TEST: Go to intercom Press tone and Press [165]. If the VPS answers, you have a DPT connection.
Page 83 4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 Verify the ROM version of the KX-TD1232. Example:P101A 50508B This version must be at least version P101A dated 05-08-95 or higher for Digital Integration to be utilized (both systems if system connection is being used). As of October '96, the version is PQKXTD1232EA-1.
Page 84 4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 Choose Voice Mail Integration from the System Menu. System Menu 01. Day/Night 02. Class of Service 03. Speed Dial 04. Absent Message 05. Flexible Numbering 06. Account Code/Special Carrier 07.
Page 85: Kx-Td308 Programming For Digital Integration Via The Manager's Extension
4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 Follow the Steps 5-11 in 4.2.1 KX-TD1232 Software Verification and Programming for Digital Integration via the Manager's Extension . CO Line Setting CO C DIL 1:1 No O R...
Page 86 4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 Set the date and time using System Program [000]. Date and time are automatically synchronized between the VPS and the Panasonic KX-TD series telephone systems during initial setup. Assign the Voice Mail Port. This program tells the PBX which jack will be connected to the Voice Mail system.
Page 87 Unplug or power down the KX-TD308. Connect the jack(s) assigned in step 2 to the KX-TVS75/100/200. If your VPS is a 2-port system, only 1 jack will be assigned. If your VPS is a 4-port system, assign 2 jacks from the same cabinet.
Page 88 4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 • The Power Indicator light begins to flash. • "CARD TEST" is displayed on the screen. • "SYSTEM SETUP" is displayed. Screen output: CARD TEST... SYSTEM SETUP 1... 2... 3...
Page 89 4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD308 Table 22 Cause Remedy The PBX is not programmed properly Do required integration to support DPT Integration. programming as described in this chapter. Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system's condition.)
Page 90: Common Digital Integration Features And Setup Procedures
The default mode is hands-free. (This is a station level program and should be done at each individual phone.) INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 91: Live Call Screening Button Assignment
Repeat these steps for each telephone. Conditions: This button must be assigned and lit for LCS to operate. To light this, press the button and Press the LCS password (see Password Assignment). INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 92: Live Call Screening Cancel Button Assignment
Lift the handset or Press the SP-PHONE button. Press the feature number [799]. Enter the password of 3 digits ([000] - [999]). You will hear confirmation tone, then a dial tone. Screen output: Password Cancel INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 93: Live Call Screening Password Control
(_ _ _ = The extension number you entered). Press STORE. To exit the Station Programming mode, Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 94: Two-Way Transfer Into Mailbox
This button must be a CO or DSS/BLF button to be programmed as a TWT button. When all Voice Mail ports are busy and this key is pressed, the user will hear reorder tone. INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 95: Voice Mail Transfer Button
This feature is used to transfer calls directly to a Voice Mailbox. It can be used with DPT or Inband Signaling. Enter Station Programming. Press unused FLEXIBLE (CO or DSS/BLF) button. Press [8]. Screen output: VTR. Press Voice Processor Extension. Press STORE. INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 96 4.3 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX...
Page 97: Customizing The System
Section 5 CUSTOMIZING THE SYSTEM CUSTOMIZING THE SYSTEM...
Page 98: Starting Up
5.1 STARTING UP 5.1 STARTING UP 5.1.1 Before Programming Determine the customer's needs. • Work with the owner, manager, and receptionist to build the Company Greetings, Custom Service Greetings, and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...
Page 99: Starting The Quick Setup
Voice Mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select. By entering the appropriate...
Page 100 5.1 STARTING UP PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232/KX-TA series 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232 8. KX-TD500 9. KX-TD308 0. OTHERS Note The following steps are explained based on the KX-TVS200.
Page 101 5.1 STARTING UP Extension Numbers of VPS Ports Screen output: Quick Setup - Assigned extension No. of VPS Port Please enter extension number of VPS. Please enter extension numbers. (2 digits) : = S: Next Screen Enter extension numbers of VPS ports with 2-digit numbers. This improves the VPS integration with the KX-T308 or KX-T616 by allowing the VPS to discriminate between VPS extensions and non-VPS extensions.
Page 102 Up to 16 alphabetic characters can be assigned as an Owner's Last Name. Notes • Mailbox numbers displayed on this screen Panasonic KX-TD Series System The same numbers as the extensions of the KX-TD series system that were automatically transmitted to the VPS — Auto Configuration.
Page 103 5.1 STARTING UP Non-KX-TD Series System The same numbers as that of the extensions entered in 3. • The length of mailbox numbers If both 3 and 4-digit extension numbers exist at one time, the VPS will unify all mailbox numbers to 4-digit length by entering [0] at the end of all 3-digit numbers. Example: Extension Mailbox...
Page 104 5.1 STARTING UP Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard Automated Atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard Voice Mail (Custom 2) or leave it as Automated Attendant.
Page 105 5.1 STARTING UP Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is SAT 1-JAN- 1994 Enter new date (DD-MM-YY) : = Enter the time (hour, minute in 2 digits, comma and A or P) and date (day, month, and year in 2 digits).
Page 106 5.1 STARTING UP Screen output: Please Select Your Terminal Type. 1. ASCII TERMINAL 2. VT 100 Please Enter the Number : = To Cancel Quick Setup, Press [2]. Screen output: System Administration Top Menu 1 : Program 2 : System Reports 3 : Utility Command 4 : System Reset/Clear 5 : Quick Setup...
Page 107: Port Setting Options
5.2 PORT SETTING OPTIONS 5.2 PORT SETTING OPTIONS Design each system to suit the needs of the customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Page 108: Custom Service Features
5.2 PORT SETTING OPTIONS The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a branch for each option. This should be done until each caller option has been documented. Next, fill in each box with the action that it represents so you can easily remember what action corresponds to each keystroke.
Page 109 Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, the KX-TVS75/100/200 will automatically forward the call to the first fax machine. If the first fax machine is busy or doesn't answer (is out of paper), the call is forwarded to the second fax machine.
Page 110: Custom Service Programming
FTX for inband signaling. In other words, the voice processor dials the flash, waits for intercom tone and dials the extension number. By default the KX-TVS75/100/200 will stay on the line to monitor the status of the call. If the extension user answers the voice processor will announce "you have a call"...
Page 111 5.2 PORT SETTING OPTIONS Enter data into the Custom Service menu; use the table below as a guide. Table 25 Description Value Range Description/Function (Default) Prompt Mode 1. System Specifies the language that the caller will hear when 2. User 1 calling this Custom Service.
Page 112: Recording Menus
5.2 PORT SETTING OPTIONS Table 26 Entry Function Sends the caller into the designated Custom f. Custom Service Service and plays the menu. g. Voice Mail Service Activates Voice Mail Service. h. Call Transfer Service Activates Automated Attendant Service. Allows the caller to enter subscriber service. Digits received after entering this code are i.
Page 113: Checking Operation
5.2 PORT SETTING OPTIONS Follow the instructions until all Custom Service prompts have been recorded, using the tree that you created as a guide. 5.2.5 Checking Operation After you have entered and recorded all menus, it is important to try the program yourself to see that all functions perform properly.
Page 114: Extension Groups
5.2 PORT SETTING OPTIONS There are 2 ways to use a System Group Distribution List: Option A: For inside messages: The System Group Distribution List number can be designed so that any subscriber can Press [2] to deliver a message, then enter the list number, which is [250] in this example.
Page 115: Interview Service
5.2 PORT SETTING OPTIONS enter 700 as an extension. Messages can be delivered to the new number through normal operation. 5.2.9 Interview Service The subscriber can leave a series of prerecorded questions (up to 10) for the caller in an Interview Mailbox.
Page 116: Department Dialing Service
5.2 PORT SETTING OPTIONS Callers can access Automated Attendant Service by: • Automated Attendant Port - This service can be programmed independently of any or all ports of the VPS. Callers reaching these ports access Automated Attendant service. • Service Access Command - A caller can switch to Automated Attendant service by dialing [#8] during a call.
Page 117: Setting Ports
5.3 SETTING PORTS 5.3 SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Program Menu: Enter The Number: = 3 (Port Service) Screen output: TVS75 Program - Port Service Menu 1.
Page 118 5.3 SETTING PORTS from Program - Port Service Menu: Enter the data using the table below as a guide. Table 27 Description Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the Greeting No. (None) port.
Page 119: Automated Attendant Parameters
5.4 AUTOMATED ATTENDANT PARAMETERS 5.4 AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: department dialing, operator parameters, and alternate extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned. (See "Alternate Extension Assignment"...
Page 120 5.4 AUTOMATED ATTENDANT PARAMETERS Operator 1: Cannot have a personal mailbox. The default is set at "0," with coincides with the operator of the PBX. When a message is left in this box, it goes to the General Delivery Mailbox (GDM). To light Message Waiting Notification at Operator 1's extension: Assign Mailbox 998 to Operator 1's extension.
Page 121 5.4 AUTOMATED ATTENDANT PARAMETERS Table 28 Description Value Range Description/Function (Default) Busy 1. Hold Specifies the treatment of calls when Operator 1 is Coverage busy. If "Call Waiting" is chosen, Operator 1 is 2. No Answer Coverage Mode signaled when another call is waiting using the Call 3.
Page 122: Setting Mailboxes
5.5 SETTING MAILBOXES 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Program Menu: Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting Menu 1.
Page 123 5.5 SETTING MAILBOXES Table 2 9 Value R ange Description Description/Function (Default) Class of COS No. 1-62 Used to define a set of services available to the Service subscriber. 63 and 64 are fixed to the Message and System Managers. Most subscribers can be placed in the same COS.
Page 124 5.5 SETTING MAILBOXES Enter the data using the following table as a guide. Table 30 Description Value Range Description/Function (Default) Number to Assigns the telephone or beeper number to Device Dial 1, 2 and/or 3. P: Pause T: Dial Tone Detection Up to 32 Digits of M: Dial Mode Switching Code (DTMF to Pulse, or Pulse to DTMF)
Page 125: Deleting A Mailbox
5.5 SETTING MAILBOXES 5.5.3 Deleting a Mailbox From Mailbox Setting Menu: Enter The Number : = 2 Program - Mailbox Setting - Delete Enter the Mailbox Number : = Are you sure? (Y/N) : = 5.5.4 Password Reset To reset a subscriber's password, go to the Password Reset Menu. "Enter the Mailbox Number" appears on the screen.
Page 126: Training The Subscriber
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most of this feature. CUSTOMIZING THE SYSTEM...
Page 127 Section 6 FINAL SETUP FINAL SETUP...
Page 128: Message Manager's Mailbox (Mailbox 998)
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please see Appendix D (D6 RECORDING COMPANY MESSAGES) to see the full array of recording tasks.
Page 129: Company Greetings (Enter [#6*998,5,1])
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) 6.1.3 Company Greetings (Enter [#6 998,5,1]) Access the Message Manager's Main Command Menu. To modify messages, Press [5]. To change the company greeting, Press [1]. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process.
Page 130: Recording The Company Name (Enter [#6*998,5,2])
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) To change user prompt 1, Press [1]; to change user prompt 2, Press [2]. To change specified prompts, Press [1]; to change all prompts, Press [2]. Enter the prompt number you want to change. Continue following voice prompts through appropriate menus.
Page 131: Setting Up Mailboxes
6.2 SETTING UP MAILBOXES 6.2 SETTING UP MAILBOXES The following steps complete the basic installation of the KX-TVS75/100/200 system. For each mailbox on the system, a no-answer, busy, and after hours greeting should be recorded, as well as the owner's name and password. Please follow the steps below to set up the mailboxes accordingly.
Page 132: Recording The Owner's Name
6.2 SETTING UP MAILBOXES 6.2.2 Recording the Owner's Name Enter an extension connected to the VPS. When the port answers Press [#6 ], then the mailbox number you wish to change. Enter your password (if programmed), then Press [#]. You are now inside the mailbox. For mailbox management, Press [5] .
Page 133: Backing Up The System
6.3 BACKING UP THE SYSTEM 6.3 BACKING UP THE SYSTEM Note Before saving a file, we recommend that the Call Progression Mode of the VPS be turned off by Typing [OFLN] and then pressing ENTER. This prevents data from changing while it is being saved.
Page 134 6.3 BACKING UP THE SYSTEM Following steps are for HyperTerminal as an example. 4. Select Receive File from the Transfer Menu. 5. Specify a folder where data is to be saved (if necessary, use "Browse"). 6. Select Xmodem as the protocol to save data. 7.
Page 135: System Maintenance And Troubleshooting
Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING SYSTEM MAINTENANCE AND TROUBLESHOOTING...
Page 136: Initializing The System
7.1 INITIALIZING THE SYSTEM 7.1 INITIALIZING THE SYSTEM Initializing the system clears all messages and mailboxes and returns all system parameters to the default setting. Throughout this section, menu selections are indicated as "System Administration Top Menu - (Selection Number)." This means that the System Administration Top Menu must first be accessed.
Page 137 7.1 INITIALIZING THE SYSTEM **************************************** * Caution !!! * Now, System Initialization Starts. * **************************************** Is it all right ? (Y/N): = Type [Y] to start the system resetting. System Initializing. Wait a moment ... • • When system initializing is complete, the following display will appear: >...
Page 138: Utility Commands
7.2 UTILITY COMMANDS 7.2 UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu - 3 Utility Command (Type 'HELP' for command list.) OFLN: Sets the system to off-line mode...
Page 139: On-Line Set (Onln)
7.2 UTILITY COMMANDS If any VPS port is in use, the VPS will display the following warning: *** Now Line is used!! *** <WAIT> The VPS will be in the Off-Line Mode when the following message is displayed. ** OFF LINE MODE ** 7.2.2 On-line Set (ONLN) The ONLN command is used to place the VPS in the Call Progressing Mode.
Page 140: Set Time (Time)
7.2 UTILITY COMMANDS Maximum 8 characters NEW PASSWORD : = b. Press ENTER. Do not type a password on this screen. VERIFICATION : = c. Press ENTER. Do not type a password on this screen. Note The password entered on the screen will not appear. The VPS does not distinguish the capital letter from the small letter.
Page 141: Error Log Display (Elog)
7.2 UTILITY COMMANDS Type PSET, then Press RETURN. $ PSET Report Print Out Service [ Disable ] 1 : Enable 2: Disable : = Type [1] to enable this function or Type [2] to disable it. Enter The Print Out Time (HH:MM, AM/PM) : = Type the time to print the reports.
Page 142 7.2 UTILITY COMMANDS Device Error Log Indications Table 31 Indication Meaning MEM-GET CPU card software memory acquisition error. CPU card is short of memory temporarily because of too much traffic. CLOCK Clock access error. Clock IC is out of order. Check the hardware.
Page 143 7.2 UTILITY COMMANDS Table 3 2 SYSTEM ERROR : 4 Mailbox data error. SYSTEM ERROR : 5 Message data error (1). SYSTEM ERROR : 6 Message data error (2). SYSTEM ERROR : 7 Error loading of control data. SYSTEM ERROR : 8 Error loading of voice prompt data.
Page 144: Saving The System Data To The Backup Device (Save)
SAVE for all the data selected. When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without Panasonic Technical support. The memory required to save each data component is indicated below. TVS75/100 1.
Page 145: Loading New Or Saved Data To The Vps (Load)
7.2 UTILITY COMMANDS Note "8. Company Greeting" is available for TVS200 only. Select item to be backed up, then Press RETURN. The size of the file will be displayed. To start press ‘RETURN’ Press RETURN. - - - - - - SAVE Start !! Perform a Standard File Transfer.
Page 146: Print All Of The Vps Parameters (Gprn)
7.2 UTILITY COMMANDS Note "8. Company Greeting" is available for TVS200 only. Select the item to be restored to the hard disk, then Press RETURN. To start press ‘RETURN’ Press RETURN. - - - - - - LOAD Start!! When "CCC" appears, the VPS is ready for loading. Set the data terminal to the sending (Call) mode (Xmodem).
Page 147: Program Version Display (Vers)
7.2 UTILITY COMMANDS 7.2.10 Program Version Display (VERS) This command is used to display the version numbers of the hard disk, main ROM and port card. Type VERS, then Press RETURN. $ VERS V.P.S. PROGRAM VERSION MAIN DISK : VC 2200 (2.00) MAIN ROM : VC 11A (1.00) Note...
Page 148: Custom Service Menu Access Count Clear (Cclr)
This command is used to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. This setting is required when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 149: Setting Minimum Recording Length (Mrl)
7.2 UTILITY COMMANDS 7.2.14 Setting Minimum Recording Length (MRL) This command is used to specify the minimum message recording length (0-3 s). Messages shorter than this setting are discarded from the mailbox. Note The minimum recording length can only be set using this command. Type MRL, then Press RETURN.
Page 150: Utility Command List (Help)
7.2 UTILITY COMMANDS Note The "Total Number of Registered" shown at the bottom of the screen, does not include the prompts that have been turned off. 7.2.16 Utility Command List (HELP) The HELP command displays the list of all available utility commands. Type HELP, then Press RETURN.
Page 151: Circuit Condition Display (Lmon)
7.2 UTILITY COMMANDS 7.2.18 Circuit Condition Display (LMON) This command is used to display the circuit condition every 1.5 s. To disable the display in the VT100 mode, Type [\]. When in the ASCII mode, the circuit condition is only displayed once. The command can be turned off by entering [\].
Page 152 7.2 UTILITY COMMANDS $ PUTD Target Port : * * * * * * * * * * * * To change the mode from "PUTD" to "OFF," Type PUTD again. $ PUTD Target Port : 0000 0000 0000 Don't leave enabled after troubleshooting Note: "*"...
Page 153: System Reports
7.3 SYSTEM REPORTS 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. The following 8 report options are available. To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu - 2 - 1 System Reports System Report Menu...
Page 154: Cos (Class Of Service) Assignments
7.3 SYSTEM REPORTS ** Mailbox Assignments Jul-28 11:30 AM ** MBOX Extn Name (Fir/Lst) CExtn IVMBOX AITrf MN1st MN2nd MN3rd JONE/DELY SCHE/---------- MAY/----------- JONE/---------- DAVE/--------- 4100 CLUS/ALCC 4201 WHIT/BLUE COS: Class of Service IVMBOX: Interview Mailbox CExtn: Covering Extension MN1st: Message Notification Device 1 AlTrf: All Call Transfer to Mailbox...
Page 155: System Service Report
7.3 SYSTEM REPORTS RtN: New Message Retention RtS: Saved Message Retention Time Message Length Time CaN: Maximum Message CaT: Maximum Message Time Message Retrieval Order (L=LIFO, F=FIFO) Message Scanning with Play System Prompt after Information Personal Greeting Use Call Waiting on Busy Direct Mailbox Access Intercom Paging Group Prompt Mode (S = System...
Page 156: Call Account Report
7.3 SYSTEM REPORTS ** System Service Report Jan-4 7:46 PM ** Port [Day mode] [Night mode] V.M. A.A. A.A. I.S.(700) [Holiday List] Port Description JAN- 1 C.S.(100) 1,2,3,4 NEW YEAR DAY Grt: Company Greeting No. A.A.: Automated Attendant Service V.M.: Voice Mail Service C.S.: Custom Service...
Page 157: Port Usage Statistics Clear
7.3 SYSTEM REPORTS To select the Port Usage Report, follow the menu path as shown: System Administration Top Menu - 2 - 1 - 5 ** Port Usage Report Jan-4 7:46 PM ** FROM : : JAN-3 9:53 AM Port Connect Time 02:10:19 00:18:54...
Page 158: Disk Usage Report
7.3 SYSTEM REPORTS 7.3.7 Disk Usage Report The Disk Usage Report indicates the amount of disk storage used and the disk availability in minutes. It also presents the following statistics: • The number of messages that were recorded by callers since the last clearing of this report. •...
Page 159: Mailbox Usage Report
7.3 SYSTEM REPORTS System Reports - System Report Clear - Disk Usage Statistics Clear May I clear a disk usage report data ? (Y/N) : = Type [Y] (yes) or [N] (no). If "Y" is entered, the system will clear the data. Wait until "Disk Usage Report Data Cleared!!"...
Page 160: Mailbox Usage Statistics Clear
7.3 SYSTEM REPORTS AF: Auto Fowarding LD: Long distance call (10 digits or more) Lcl: Local call (less than 10 digits) Rcv: Received Del: Deleted Exp: Expired Note New MSGs/Received MSGs/ED MSGs are current status indications. All else are accumulated indications since the last clearing of this report. 7.3.10 Mailbox Usage Statistics Clear The Mailbox Usage Report can be cleared of all values and prepared for use again.
Page 161: Fax Call Statistics Clear
7.3 SYSTEM REPORTS ** Fax Call Report NOV-14 3:50 PM ** [DATE/TIME] [PORT] [FAX-1] [FAX-2] JAN-11 11:15 AM connect MAR-01 07:58 PM (busy) (no-ans.) MAR-01 10:23 AM (busy) connect FAX-1: Main facsimile machine FAX-2: Alternate facsimile machine Connect: Call was answered by the no-ans.: No-answer facsimile machine 7.3.12 Fax Call Statistics Clear...
Page 162: Troubleshooting Guide
7.4 TROUBLESHOOTING GUIDE 7.4 TROUBLESHOOTING GUIDE Table 36 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION The VPS does not operate. • Bad printed circuit board. • Change the printed circuit board. • Bad connection with PBX. • If the phone works properly •...
Page 163 7.4 TROUBLESHOOTING GUIDE Table 3 6 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Connected terminal (RS- • Improper connection. • Connect the cable firmly. 232C port) does not operate. • Improper setting of the • The terminal and VPS should parameter. have the same parameter settings for Baud Rate, Word Bit Length, Parity and Stop Bit Length.
Page 164: Specifications
7.5 SPECIFICATIONS 7.5 SPECIFICATIONS Table 37 Port: TVS75 - 2 SLT extensions or DPT TVS100 - 2 to 4 SLT extensions or DPT TVS200 - KX-TVS204 (4 digital ports extension card) KX-TVS102 (2 digital/Analog ports expansion card) Dialing Method: DTMF/Pulse (10/20 pps) Flash Time: 100/300/600/900 ms (programmable) CPC Detection (TVS200):...
Page 165 7.5 SPECIFICATIONS Table 37 Connections Telephone Line: TVS75 Modular connectors 2-conductor wire 4-conductor wire with DPT interface TVS100 Modular connectors 2 (max. 4) 2-conductor wire 2 (max. 4) 4-conductor wire with DPT interface 1 (max. 2) TVS200 2-conductor wire 4-conductor wire with DPT interface Data Port: RS-232C interface port Power Source:...
Page 166 7.5 SPECIFICATIONS SYSTEM MAINTENANCE AND TROUBLESHOOTING...
Page 167: Appendix A System Features
Appendix A SYSTEM FEATURES SYSTEM FEATURES...
Page 168: A1 System Features
Glossary. Auto creates mailboxes by obtaining extension • See "Creating Mailboxes" in Configuration numbers from the Panasonic KX-TD series 5.1.3 Starting the Quick Setup. (DPT Only) telephone system. Also sets the time and • See "Auto Configuration" in date automatically by obtaining time Glossary.
Page 169 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Automated answers incoming calls and routes those • See 5.2.10 Automated Attendant calls to the desired extension. The service Attendant. can be assigned on a port-by-port basis, and • See 5.4 AUTOMATED day/night basis.
Page 170 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Callback Number enables the caller to leave a callback number • See "Notification Setting" in Entry in several different ways depending upon B2 SYSTEM which option is programmed into the ADMINISTRATION - system.
Page 171 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Covering forwards calls to a second extension when • See "Covering Extension" in Extension the first extension's subscriber is not Table 43 in B2 SYSTEM available to take the call. Also called when ADMINISTRATION - the caller presses 0 during a Personal MAILBOXES.
Page 172 1.3.3 Which Phone Systems sent to the VPS by the PBX. The are Compatible? information and command functions • See 1.4.2 KX-TVS75/100 - include: Auto Configuration, Direct Connection Example. Mailbox Access, Intercom Paging, Live Call • See 2.5 CONNECTIONS -...
Page 173 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Extension permits the VPS to recognize an extension • See "Other Parameters - Numbering Plan number as valid. Extension Numbering Plan" in B6.6 Other Parameters. External Message allows a subscriber to send a message to •...
Page 174 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE External Message allows a subscriber to send a message to • See "Class of Service Setting - Delivery Service several subscribers and non-subscribers at Special Feature Authorization" the same time. This feature also permits the in B3 SYSTEM receiver to reply to the message without ADMINISTRATION -...
Page 175 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Fax Management allows the system to automatically route an • See "Fax Management (1-5-6- incoming fax signal to a specific fax 8)" in 5.2.2 Custom Service machine. Up to 2 fax machines can be Features.
Page 176 Compatible? Voice Mail Integration and DTMF Tone • See 3 INTEGRATING THE VPS Integration. Voice Mail Integration works WITH PANASONIC KX-T with the Call Forwarding Feature of the PHONE SYSTEMS. PBX to permit a caller to leave a message •...
Page 177 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Intercom Paging permits callers to page subscribers by PBX • See 4.1 GUIDELINES FOR (DPT Only) paging (there are different kinds of PBX DIGITAL INTEGRATION. paging, and these can be specified by VPS •...
Page 178 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Interview Service plays a set of recorded questions when a • See 5.2.9 Interview Service. caller accesses the service. The caller is • See "Interview Mailbox No." in provided an opportunity to answer each Table 43 in B2 SYSTEM question after it has been asked.
Page 179 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Logical Extension is an extension that always receives calls • See "All Calls Transfer to (All Calls Transfer directly into its mailbox. This feature is used Mailbox" in Table 42 in to Mailbox) by subscribers that are often unavailable or B2 SYSTEM that do not have a telset.
Page 180 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Message Delivery allows a subscriber to check the status of • See3.2 Checking Mailbox Status messages that have been sent. The sending Distribution in Subscriber's subscriber has the option of canceling any of Guide.
Page 181 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Message Transfer allows the subscriber to transfer messages to • See "Transferring Messages" in other mailboxes after playing. The D2 MANAGING THE subscriber can also add a personal comment GENERAL DELIVERY at the beginning of the transferred message MAILBOX.
Page 182 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Message Waiting automatically illuminates the message • See "Message Waiting Notification - waiting lamp on the subscriber's telephone Notification from an SLT" in Lamp when there are unplayed messages waiting 3.1.4 PBX Requirements for in the mailbox.
Page 183 KX-TVS75/100, are available — Inband Integration and DPT 2.6 CONNECTIONS - KX- Integration. TVS200. • See 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS. • See 4 INTEGRATING THE VPS WITH THE PANASONIC KX- TD DIGITAL PBX. SYSTEM FEATURES...
Page 184 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Personal Greetings permit the subscriber to record a personal • See 6.2.1 Recording Personal message greeting when unavailable to Greetings. answer the call during business hours, when • See "Personal Greeting Length" the line is busy, and after hours.
Page 185 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Receive Message allows subscribers to access messages left in • See "Message Transfer" and their mailboxes. Three options are available "Message Scan" in this Table. to subscribers. • See 2.1 Receiving Messages in Reply to Message Sender - permits Subscriber's Guide.
Page 186 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE System Clock allows the correct setting of the date and • See 7.2.4 Set Time (TIME). time to be made for proper system • See C4 SETTING THE operation. SYSTEM CLOCK. • See D5 SETTING THE SYSTEM CLOCK.
Page 187 A1 SYSTEM FEATURES Table 38 FEATURE DESCRIPTION REFERENCE Voice Prompts are announcements that instruct the caller. • See 6.1.5 Customizing User Prompts (Enter [#6*998,5,6]). • See "Prompt Mode" in Table 45 There are 3 kinds of voice prompts: and 47 in B3 SYSTEM System Prompts (recorded at the ADMINISTRATION - factory in English),...
Page 188 A1 SYSTEM FEATURES SYSTEM FEATURES...
Page 189: Appendix B System Administration
Appendix B SYSTEM ADMINISTRATION SYSTEM ADMINISTRATION...
Page 190: B1 System Navigation
B1 SYSTEM NAVIGATION B1 SYSTEM NAVIGATION System Administration, which includes the setting and changing of system parameters, is performed using either a VT100 or compatible terminal or other RS-232C terminals (ASCII Terminals). This can be a personal computer with emulation software. Keyboard Use VT100 or Compatible Terminals When using a VT100 or compatible terminal, options can be chosen on screen menus by...
Page 191 B1 SYSTEM NAVIGATION Table 4 0 FUNCTIONS (1) - (9), then Typing any number 1 through 9 will select (RETURN) the corresponding option for that number. Pressing RETURN will select the number entered. Exits the current screen and returns to the previous step within the menu.
Page 192 B1 SYSTEM NAVIGATION 1. Mallbox 1. Program Setting 2. Class of Service 3. Port Service 4. Service 1. Automated 1. Department Setting Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service SYSTEM ADMINISTRATION...
Page 193 B1 SYSTEM NAVIGATION Programming Menu Structure Diagram 1. Mailbox No. 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. Device 1 Setting Setting 3. Password Reset 2. Device 2 4. Mailbox Listing 3. Device 3 2.
Page 194 B1 SYSTEM NAVIGATION 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 2. Day Service 1. Enter 3. Holiday Setting 2. Delete 3. Listing 4.
Page 195: B2 System Administration - Mailboxes
B2 SYSTEM ADMINISTRATION - MAILBOXES B2 SYSTEM ADMINISTRATION - MAILBOXES Up to 62 (TVS75/100), 1022 (TVS200) Subscriber mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 1 - Maibox No.
Page 196 B2 SYSTEM ADMINISTRATION - MAILBOXES Table 42 Parameter Value Range Description/Function (Default) Owner Name Up to 16 Both the first and last name is printed on the Mailbox alphabetic Assignments report. characters The Dialing by Name feature uses the last name. (None) Class of Service COS No.
Page 197 B2 SYSTEM ADMINISTRATION - MAILBOXES • If the destination device is a beeper, the subscriber will be notified when he has message(s). If the beeper has a display, it is possible to send to it a callback number. The callback number can be recorded when a caller leaves a message. If he does not leave a callback number, the System Callback No.
Page 198 B2 SYSTEM ADMINISTRATION - MAILBOXES Table 43 Notification Setting - Device 1-3 Parameter Value Range Description/Function (Default) Number of 0-9 times Specifies the number of times that a notification call to Device Retries 1, 2, or 3 should be attempted after a busy or no answer condition is received.
Page 199 B2 SYSTEM ADMINISTRATION - MAILBOXES Listing Mailboxes The mailbox number list is displayed using this procedure. To display the list of all mailbox numbers, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 4 SYSTEM ADMINISTRATION...
Page 200: Parameters
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS The COS - Class of Service parameters define the set of services that are available to Subscribers. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 201 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 4 4 Parameter Value Range Description/Function (Default) Personal Greeting 8-60 sec in Defines the maximum length of the personal greeting Length 4 sec message that can be recorded by the Subscriber. increments (16) This parameter applies to:...
Page 202 Subscriber presses (1) then (2) before terminating the call. If set to "No", the recording will be automatically saved. Note: The Live Call Screening feature is available if DPT Voice Mail Integration is activated with a Panasonic KX- TD series telephone system. Direct Mailbox 1.
Page 203 Specifies the intercom paging group number available to Group the Subscriber. Note: The Intercom Paging feature is available if DPT Voice Mail Integration is activated with a Panasonic KX- TD series telephone system. Prompt Mode 1. SYSTEM Specifies the language used for voice prompts played for 2.
Page 204 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS COS Nos. 63 & 64 (for Managers) To access Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No. (63-64) - 1 Only the parameters listed below can be assigned for COS numbers 63 and 64.
Page 205 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service Setting - Special Feature Authorization This feature permits Subscribers to utilize the following features on a COS basis. • Message Waiting Notification • External Message Delivery • Auto Forwarding None of the above features can be programmed when a new mailbox is created.
Page 206 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 46 Parameter Value Range Description/Function (Default) Beeper 1. Caller Permits Subscribers to use the Callback Number Entry feature. Callback Select Caller After recording a message, callers are asked if they No.
Page 207 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 4 6 Parameter Value Range Description/Function (Default) Mailbox 2-5 digits Specifies the mailbox where forwarded messages are to be sent. Number (None) Note: System Group Distribution List numbers, and mailbox numbers for System Manager and Message Manager cannot be used for this parameter.
Page 208 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS COS No. 63 (for Message Manager) Class of Service Number 63 is available only to the Message Manager. Authorization of Message Notification is enabled/disabled through this procedure. External Message Delivery and Auto Forwarding cannot be assigned. To access Class of Service - Special Feature Authorization Number 63 for the Message Manager, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No.
Page 209 B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Table 47 Parameter Value Range Description/Function (Default) Device 1. Yes The system calls the appropriate device when this parameter has Notification for 2. No been set to "Yes" and when unplayed messages remain after the Unreceived (No) Message Manager has accessed the mailbox.
Page 210: B4 System Administration - Port Service
B4 SYSTEM ADMINISTRATION - PORT SERVICE B4 SYSTEM ADMINISTRATION - PORT SERVICE One of 4 incoming call services can be assigned to each VPS port: Voice Mail, Automated Attendant, Interview Service, or Custom Service. Generally speaking, assigning Interview Service to a port should be avoided, See 5.2.9 Interview Service.
Page 211 B4 SYSTEM ADMINISTRATION - PORT SERVICE Table 48 Parameter Value Range Description/Function (Default) Incoming Call 1. System Specifies the language to be used at this port for caller voice Service Prompt 2. User 1 prompts. 3. User 2 Note: This parameter cannot be selected when the incoming 4.
Page 212: B5 System Administration - Service Setting
B5 SYSTEM ADMINISTRATION - SERVICE SETTING B5 SYSTEM ADMINISTRATION - SERVICE SETTING B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator's Parameters, and Alternate Extension. To select the Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 4- 1 Department Dialing Department dialing is a speed-dialing feature that permits a caller to reach the intended...
Page 213 B5 SYSTEM ADMINISTRATION - SERVICE SETTING Operator's Parameters - Operator 1 - Day Mode This parameter is used to enable or disable the Operator Service. It specifies Operator 1's extension and the treatment of the calls transferred to that extension. When Operator service is enabled, operator-seeking calls are first transferred to Operator 1's extension.
Page 214 B5 SYSTEM ADMINISTRATION - SERVICE SETTING Table 5 0 Parameter Value Range Description/Function (Default) Busy Coverage 1. Hold Specifies how calls are handled when the Operator 1 Mode 2. No-answer Coverage extension is busy. 3. Call Waiting 4. Disconnect Message 1.
Page 215 B5 SYSTEM ADMINISTRATION - SERVICE SETTING To select Operator Parameters - Operator 2 - Day Mode, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 2 Table 51 Parameter Value Range Description/Function...
Page 216 B5 SYSTEM ADMINISTRATION - SERVICE SETTING Operator's Parameters - Operator 3 - Day Mode Operator-seeking calls to Operator 3, when Operator 2 is busy or unanswered and Operator 2's parameters are set as follows. • Busy Coverage Mode - No-Answer Coverage •...
Page 217 B5 SYSTEM ADMINISTRATION - SERVICE SETTING Note An operator-seeking call is always first transferred to Operator 1. The call is then transferred to Operator 2 and Operator 3 respectively, depending on system programming. "Next Operator" cannot be set for "No-answer Coverage Mode" of Operator 3. Operator's Parameters - Operator 1, 2, 3, - Night Mode Same as Day Mode.
Page 218: B5.2 Custom Service
B5 SYSTEM ADMINISTRATION - SERVICE SETTING To select the Alternate Extension - Delete Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 3 - 2 Alternate Extension - Listing Lists all of the extensions registered in the alternate extension group. To select the Alternate Extension - Listing Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 3 - 3...
Page 219 B5 SYSTEM ADMINISTRATION - SERVICE SETTING Table 54 Parameter Value Range Description/Function (Default) Call Transfer Extn./Mbx/No Specifies the destination to which the call is transferred. Anytime (Extn.) The "Extn." setting (enter "E") enables callers to be transferred directly to their intended party by dialing the extension number.
Page 220 B5 SYSTEM ADMINISTRATION - SERVICE SETTING Table 54 Parameter Value Range Description/Function (Default) Keypad Any of the 14 services listed below (a-n) can be assigned Assignment ( : d, 0: c to the 0 through 9, and # keys on the telephone keypad. 0-9, , # Others: None) Callers are able to access these services by pressing the...
Page 221: B6 System Administration - System Parameter Settings
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 System Group Assignment - Mailbox Group This parameter allows a Subscriber to send a message simultaneously to several mailboxes.
Page 222 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 55 Parameter Value Range Description/Function (Default) Member 2-5 digits Specifies mailbox numbers belonging to this group. 1-20 (None) Mailbox Group - Delete Permits specified mailboxes to be deleted from the list. To access the proper menu for Mailbox Group - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 1 - 2 - Group List No.
Page 223: B6.2 Day Service
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 5 6 Parameter Value Range Description/Function (Default) Extension 2-5 digits Specifies any vacant extension number. Group List (None) Note: The Extension Group List number. can be assigned as "The Extension of the Owner" of a mailbox. This permits all group members to share the information in the mailbox.
Page 224: B6.3 Holiday Setting
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 57 Parameter Value Range Description/Function (Default) 1-12: hour Specifies the "Start" and "End" times of the Day Service. (Start/End) 00-59: Minute AM/PM: a.m./p.m. Day Mode: 24 h Day mode D: Day Mode Night Mode: 24 h Night mode (Start/End) N: Night Mode...
Page 225 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 58 Parameter Value Range Description/Function (Default) Retain Holiday 1. Yes Used to store the Holiday Service setting for future use. If 2. No set to "Yes," the same setting will be activated (No) automatically on the same day every year.
Page 226: B6.4 Daylight Saving Time (Dst)
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.4 Daylight Saving Time (DST) Used to adjust the internal clock of the VPS to the starting and ending date of daylight saving time. To access the proper menu for Daylight Saving Time, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 4 Table 59 Parameter...
Page 227: B6.6 Other Parameters
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 6 0 Parameter Value Range Description/Function (Default) System Prompt Assigns a selection number (1-9) to each prompt. Callers Selection (None) use the numbers to select the desired language for their Number message prompts. This setting is required when either one or both of the following parameters are set to "Selective."...
Page 228 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS To access the proper menu for Extension Numbering Plan, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 6 - 1 Table 61 Parameter Value Range Description/Function (Default) Numbering 2-5 digits...
Page 229 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - Dialing Parameters To select Dialing Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 6 - 2 Table 62 Parameter Value Range Description/Function (Default) Number of 0-8 digits...
Page 230 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 62 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits con- Specifies the sequence of codes used by the VPS when Setup calling an outside line. Up to 12 digits can be set. The sisting of 0-9, , #, Sequence default value is "T."...
Page 231 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 6 3 Parameter Value Range Description/Function (Default) Message Port No. Specifies the port numbers used for the Message Waiting Waiting Lamp (1, 2, 3, 4) Notification Lamp feature. Ports The VPS turns on the Message Waiting Lamp of the extension using the port specified in this field.
Page 232 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - External Message Delivery Parameters Used to control the handling of External Message Delivery calls. To select the External Message Delivery Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 6 - 4 Table 64 Parameter Value Range...
Page 233 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - Call Hold Parameters To select Call Hold Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 6 - 5 Table 6 5 Parameter Value Range Description/Function (Default)
Page 234 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Other Parameters - Rotary Telephone Service This parameter defines how callers are treated who are calling from rotary telephones (unable to input DTMF signals) or who are unable to properly respond to VPS guidance. To select Rotary Telephone Service, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 6 - 6 Table 66...
Page 235 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 67 Parameter Value Range Description/Function (Default) Release for Up to 12 digits con- Specifies the intercom paging release code required by the Intercom PBX. Up to 12 alphanumeric characters can be set using sisting of 0-9, , # Paging the same letters and dial codes as specified above.
Page 236 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 68 Parameter Value Range Description/Function (Default) Automatic 1: Disable Used to enable or disable the Automatic Transfer of Transfer of 2: Enable Incoming Fax Call Service. Note: Auto detection works for only the first 30 s. Incoming Fax (Disable) Call...
Page 237 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS Table 6 8 Parameter Value Range Description/Function (Default) Fax Notification 1. No If set to "Mbx", the VPS will leave the number of Mode 2. Mbx successfully received fax calls in the Fax Manager's 3.
Page 238: B7 System Administration - Hardware Settings
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis) an RS-232C terminal must be connected to the serial interface of the VPS. System Administration Top Menu - 1 - 6 B7.1 RS-232C Parameters To the RS-232C Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 1...
Page 239: B7.2 Port Setting
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS B7.2 Port Setting To select Port Setting, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 Port Setting Menu To select the Port Setting Menu for Port 1, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 - 1 Table 7 1 Parameter...
Page 240: B7.3 Pbx Interface Parameters
These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 241 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 7 3 KX-T series Other T1232/ PBX Type Manu- TD816/1232/ T308 T616 T336 TD500 facturers series Integration None None None None None None None None Mode PITS PITS Inband Inband Inband Inband Inband Inband Operator Transfer...
Page 242 KX-T series telephone system, the inband signaling parameters will automatically default to the proper codes. This is available with any of the following Panasonic KX-T series telephone systems: T1232, TA series, T96, T336, TD816, TD1232, TD500, TD308. 3. D-PITS - The VPS communicates with the PBX via the DPT interface.
Page 243 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 7 5 Parameter Value Range Description/Function (Default) Operator This sequence is performed by the VPS when transferring Transfer (FX) calls to the operator's extension. Sequence Extension This sequence is performed by the VPS when transferring Transfer (FX) calls to any extension except the operator's.
Page 244 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS To select Inband Signaling Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 3 - 2 The following parameters can be programmed using "0-9", " ", "#", and "A-D." Table 76 Parameter Value Range...
Page 245 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 77 KX-T series Other Parameter T1232/ TD816/ Manufacturers T308 T616 T336 TD500 TA series 1232/308 Ringback Busy Reorder Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect N/A: Not available Digit Translation Table Parameters The Digit Translation Table is used to translate the Follow On ID Signal from the PBX into the...
Page 246 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS Table 78 Parameter Value Range Description/Function (Default) Inter-digit 1-4 sec This parameter defines the incoming signal interval Timeout (Follow on ID). The Digit Translation Table is translated (1seconds) by a series of signals received within the specified time period.
Page 247: Appendix C System Manager's Guide
Appendix C SYSTEM MANAGER'S GUIDE SYSTEM MANAGER'S GUIDE...
Page 248: C1 Accessing The System Manager'smailbox
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX Three items of information must be known before accessing the System Manager's Mailbox— the telephone number connected directly to the Voice Mail Service, the System Manager's Mailbox Number and the Password for that mailbox (if assigned). The System Manager's Mailbox Number is 99, 999, 9999 or 99999 depending upon the mailbox number length specified in System Programming.
Page 249: C2 Setting Up Mailboxes
C2 SETTING UP MAILBOXES C2 SETTING UP MAILBOXES The System Manager's primary function is to create mailboxes for new Subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Creating and Editing a Mailbox The System Manager is able to both create and edit Subscriber mailboxes. Mailboxes can be created or edited by following the steps below.
Page 250 C2 SETTING UP MAILBOXES The All Calls Transfer to Mailbox parameter is the last parameter to be entered. When this entry is completed, the prompt at step 4 will appear. Continue assigning or editing other mailboxes by repeating steps 5-7. To return to the Main Command Menu, Press [ ] twice.
Page 251: C3 Setting Cos (Class Of Service) Parameters
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to Subscribers. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone. COS No.
Page 252 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Type the Class of Service Number (1-64). For the parameters listed on the previous page - as each parameter is played: Press [1] to change the current setting. Confirm the entry is correct and Press [2] to accept it. Enter the Intercom Paging Group Number (1-8).
Page 253 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS • [2] User 1 Prompt • [3] User 2 Prompt • [4] Selective Prompt • [5] Accept Enter the Auto Forwarding Status. The current setting is played. Press [1] to change the setting or [2] to accept. If Auto Forwarding is enabled, go to step 10 b)-h).
Page 254: C4 Setting The System Clock
C4 SETTING THE SYSTEM CLOCK C4 SETTING THE SYSTEM CLOCK The system clock is set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 255: C5 Checking System Usage (System Reports)
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Eight System Reports can be generated to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. The System Administrator is also able to output system reports.
Page 256 C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Clearing the Reports The Port Usage, Disk Usage, Mailbox Usage, and Fax Call Reports can be cleared. Log in the Main Command Menu. Press [5] for the System Report Menu. Press [2] to clear the Disk Usage Reports, [3] to clear the Port Usage Reports, [4] to clear the Mailbox Usage Reports, or [8] to clear the Fax Call Report.
Page 257: C6 Delivering Messages
C6 DELIVERING MESSAGES C6 DELIVERING MESSAGES There are 2 methods of delivering messages. The distributions of each message can also be checked. Delivering Messages to All Mailboxes (Broadcasting Messages) An identical message can be delivered to all VPS Subscribers at the same time. This procedure is referred to as Broadcasting Messages.
Page 258: Checking Mailbox Distribution
C6 DELIVERING MESSAGES Press [1] to specify the delivery time and the private status. Note End message delivery and return to the Main Command Menu by Pressing [2]. Press [1] to specify the delivery time. Type the time and Press [#]. Press [1] for AM or [2] for PM.
Page 259: C7 Customizing The System Manager'smailbox
C7 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX C7 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX In order to ensure system security, a password must be established consisting of up to 8 numeric characters. Anyone requesting access to the System Manager's service will be required to enter this password before proceeding.
Page 260: C8 Listening To System Manager Messages
C8 LISTENING TO SYSTEM MANAGER MESSAGES C8 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Command Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message with the sender identified along with when the message was recorded.
Page 261: Appendix D Message Manager's Guide
Appendix D MESSAGE MANAGER'S GUIDE MESSAGE MANAGER'S GUIDE...
Page 262: D1 Accessing The Message Manager'smailbox
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX The Message Manager's Mailbox must be accessed before any Message Manager task can be completed. Three items of information are required before accessing the Message Manager's Mailbox — the telephone number connected directly to the Voice Mail Service, the Message Manager's Mailbox Number, and the Message Manager's Password.
Page 263: D2 Managing The General Delivery Mailbox
D2 MANAGING THE GENERAL DELIVERY MAILBOX D2 MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox. This can be done at any time using the telephone.
Page 264 D2 MANAGING THE GENERAL DELIVERY MAILBOX Press [2] to accept the number. Press [2] to transfer with comment. Note Messages can be transferred without comment by Pressing [1]. A mailbox number can be added by Pressing [3]. The Mailing List can be reviewed by Pressing [4]. Message Transfer can be canceled by Pressing [5].
Page 265: D3 Setting Up Message Waiting Notification
D3 SETTING UP MESSAGE WAITING NOTIFICATION D3 SETTING UP MESSAGE WAITING NOTIFICATION The VPS is able to notify the Message Manager that unplayed messages are waiting in the Message Manager's Mailbox. Two types of Message Waiting Notification are available — Notification by Message Waiting Lamp and Notification by Calling.
Page 266 D3 SETTING UP MESSAGE WAITING NOTIFICATION Assigning Notification Numbers Up to 3 telephone or beeper numbers can be set for message notification. The 0 to 9 keys, the tone/pulse switch, and the beeper Callback Number Display Entry Code [X] are used to make these assignments.
Page 267: D4 Customizing The Message Manager'smailbox
D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX The Message Manager is able to customize the Message Manager's Mailbox by specifying the password and the extension numbers of Operator 1, 2, and 3. Message Manager's Password The password can be specified at any time using the telephone.
Page 268: D5 Setting The System Clock
D5 SETTING THE SYSTEM CLOCK D5 SETTING THE SYSTEM CLOCK The system clock is set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 269: D6 Recording Company Messages
D6 RECORDING COMPANY MESSAGES D6 RECORDING COMPANY MESSAGES The Message Manager is responsible for recording messages or greetings. The maximum message length for all messages is 6 min. The following messages can be recorded using the Recording Messages Procedure: • Company Greetings - Up to 32 company business or non-business hour greetings can be selected, recorded, or deleted as necessary.
Page 270 D6 RECORDING COMPANY MESSAGES Press [2] to accept the message. Note Review the recorded message by Pressing [1]. Record a new message by Pressing [3]. Add a message by Pressing [4]. Erase a message and exit by Pressing [ ]. Note Other Company Greetings and Voice Labels for Mailbox Lists can be recorded by repeating steps 3-8.
Page 271: D7 List Of Modifiable Prompts
D7 LIST OF MODIFIABLE PROMPTS D7 LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. In order to make certain sentences in 1 voice, record the related prompts together.
Page 272 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY SIX TWENTY SEVEN TWENTY EIGHT TWENTY NINE THIRTY THIRTY ONE THIRTY TWO THIRTY THREE THIRTY FOUR THIRTY FIVE THIRTY SIX THIRTY SEVEN THIRTY EIGHT THIRTY NINE FORTY FORTY ONE...
Page 273 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY SIX FIFTY SEVEN FIFTY EIGHT FIFTY NINE SIXTY SIXTY ONE SIXTY TWO SIXTY THREE SIXTY FOUR SIXTY FIVE SIXTY SIX SIXTY SEVEN SIXTY EIGHT SIXTY NINE SEVENTY SEVENTY ONE...
Page 274 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) EIGHTY SIX EIGHTY SEVEN EIGHTY EIGHT EIGHTY NINE NINETY NINETY ONE NINETY TWO NINETY THREE NINETY FOUR NINETY FIVE NINETY SIX NINETY SEVEN NINETY EIGHT NINETY NINE HUNDRED MORE THAN HUNDRED...
Page 275 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) TWELVE (PM HOUR) ONE (PM HOUR) TWO (PM HOUR) THREE (PM HOUR) FOUR (PM HOUR) FIVE (PM HOUR) SIX (PM HOUR) SEVEN (PM HOUR) EIGHT (PM HOUR) NINE (PM HOUR) TEN (PM HOUR) ELEVEN (PM HOUR)
Page 276 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) EIGHTEEN (MINUTE) NINETEEN (MINUTE) TWENTY ONE (MINUTE) TWENTY ONE (MINUTE) TWENTY TWO (MINUTE) TWENTY THREE (MINUTE) TWENTY FOUR (MINUTE) TWENTY FIVE (MINUTE) TWENTY SIX (MINUTE) TWENTY SEVEN (MINUTE) TWENTY EIGHT (MINUTE) TWENTY NINE (MINUTE)
Page 277 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) FORTY EIGHT (MINUTE) FORTY NINE (MINUTE) FIFTY (MINUTE) FIFTY ONE (MINUTE) FIFTY TWO (MINUTE) FIFTY THREE (MINUTE) FIFTY FOUR (MINUTE) FIFTY FIVE (MINUTE) FIFTY SIX (MINUTE) FIFTY SEVEN (MINUTE) FIFTY EIGHT (MINUTE) FIFTY NINE (MINUTE)
Page 278 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) SUNDAY FIRST SECOND THIRD FOURTH FIFTH SIXTH SEVENTH EIGHTH NINTH TENTH ELEVENTH TWELFTH THIRTEENTH FOURTEENTH FIFTEENTH SIXTEENTH SEVENTEENTH EIGHTEENTH NINETEENTH TWENTIETH TWENTY FIRST TWENTY SECOND TWENTY THIRD TWENTY FOURTH TWENTY FIFTH...
Page 279 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) THIRTIETH THIRTY FIRST STAR ( ) POUND (#) PAUSE TONE DIALING MODE PULSE DIALING MODE DIAL TONE CALLBACK NUMBER Mailbox [536], [537], [247] [547], [247] [314], [248] [415], [416], [248] [417], [248], [249], [418]...
Page 280 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) You have (number) [258], [259] [258], [252] [258], [608] new messages [258], [259] You have one new message You have one message There are no messages Sorry, this function is not available [263], [264] Please inform system manager...
Page 281 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) Recording accepted To review, press 1 [281], [282], [283], [284], [285] [281], [287], [283], [285] [281], [282], [283] To accept, press 2 [281], [282], [283], [284], [285] [305], [282] [328], [282] [281], [282], [283]...
Page 282 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To change to the next person, press 2 [293], [294], [295] [293], [294], [295] To try again, press [292], [295] Extension (extension number) Sorry, this mailbox is in use There were (number of failure) [298], [299] unsuccessful attempts to enter this...
Page 283 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter 1 for AM, or 2 for PM Enter the day of the month, followed by # To make this message private, press 1 [313], [307] This message will be delivered on [314], [248] (day)
Page 284 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To change, press 1 [328], [282] [359], [328], [307] [389], [328], [307] [328], [282], [479] [328], [282], [482] [328], [282], [442], [581], [582], [583], [584] [328], [282], [442], [581], [582], [583], [584], [585] [328], [591]...
Page 285 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To repeat this message, press 1 [343], [344], [345] [343], [344], [346], [347], [345] [343], [539], [540], [541], [542], [310] [343], [543], [539], [540], [541], [346], [347], [542], [544] To reply, press 2 [343], [344], [345]...
Page 286 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) digits [355], [356], [357] [355], [356], [357], [358] When you are finished hang up, stay [355], [356], [357], [358] on the line to confirm or change your number The callback number is (telephone [359], [328], [307]...
Page 287 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To cancel holding, press 2 now Otherwise, I'll try your party again To continue holding, press 1 [381], [307] To enter another extension, press 2 [364], [382] (number) other people are waiting to connect...
Page 288 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) Message reception mode is interview mode Message reception mode is message recording mode To set leaving a message status, press To set covering extension transfer status, press 2 To set intercom paging status, press 3 To set beeper access status, press 4...
Page 289 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To play the message, press 1 To check the previous message, press 1 twice To check the next message, press 2 To cancel this message or verification, press 3 No more messages This is the last message...
Page 290 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To review, press 3 [440], [441], [442] [453], [282], [442] [328], [282], [442], [581], [582], [583], [584] [328], [282], [442], [581], [582], [583], [584], [585] Sorry, this list is in use for delivery If this list is edited, all the deliveries will then be canceled...
Page 291 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the password, press 1 [459], [460] To change the time and date, press 2 [459], [460] [471], [460] To deliver now, press only the pound [309], [461], [310] sign No external delivery message...
Page 292 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase, press 3 [328], [282], [482] Owner's name erased To record the question, press 1 To set the answer length, press 2 To erase the question, press 3 To change the answer length, press 1 [485], [486], [487], [488] To skip to the next question, press 2 [485], [486], [487], [488]...
Page 293 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To set the group distribution lists, [497], [456] [498], [499] press 4 To change the message waiting lamp status, press 1 To change the device status, press 2 To assign the telephone or beeper numbers, press 3 Message waiting lamp notification...
Page 294 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, you cannot transfer a private message To change the no answer greeting, press 1 To change the busy signal greeting, press 2 To change the after hours greeting, press 3 No answer greeting is (message) Busy signal greeting is (message)
Page 295 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To play the next message, press 2 [343], [539], [540], [541], [542], [310] [343], [543], [539], [540], [541], [346], [347], [542], [544] [550], [539], [551] To erase this message, press 3 [343], [539], [540], [541], [542], [310] [343], [543], [539], [540], [541], [346], [347],...
Page 296 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) You can add up to (number) [555], [556] more members [555], [556] Sorry, you cannot reply [557], [558] [557], [560] [557], [561] The message sender is unknown [557], [558] To call message sender, press 1 To record a message, press 2...
Page 297 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) For interview mailbox management, press 1 To set up message waiting notification, press 2 Any digit on the telephone keypad can be used Enter the telephone number and wait To insert a pause or special command, enter the partial number and wait for the options menu...
Page 298 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) To transfer, press 1 [593], [594], [595] [593], [604], [594], [595] To add new mailbox number, press 3 [593], [594], [595] [593], [604], [594], [595] To review the mailing list, press 4 [593], [594], [595] [593], [604], [594], [595]...
Page 299 D7 LIST OF MODIFIABLE PROMPTS Table 80 Prompt Modifiable Prompts Linked to Prompt No. (s) (number) attempts were successful (number) attempts were busy (number) attempts were no answer Selection menu [Linked Prompts List] Subscriber Service Table 81 [258] You have (number) [298] There were (number of failure) [259]...
Page 300 D7 LIST OF MODIFIABLE PROMPTS Personal Group Distribution List Table 85 [555] You can add up to (number) [556] more members Check Mailbox Distribution Table 86 [415] Message for (name) [417] Message sent on (date) [416] received on (date) [248] at (time) [248] at (time)
Page 301 D7 LIST OF MODIFIABLE PROMPTS External Message Delivery Table 87 [449] External delivery message scheduled for [334] This message is from (name) (name) [450] on (date) [335] of (company name) [248] at (time) [464] External delivery message for (name) [451] External delivery message will be sent to [465] was erased...
Page 302 D7 LIST OF MODIFIABLE PROMPTS MESSAGE MANAGER'S GUIDE...
Page 303: Glossary
Glossary Alternate Extension Group If you have extensions (for example, modems) that require a special transfer sequence (Alternate Extension Transfer Sequence) put them into this group and then set the transfer sequence. Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD816, the KX-TD1232, the KX-TD500 or the KX-TD308.
Page 304 Circular Hunting A search of all extensions in a hunt group to find an open line. For example, if a hunt group includes 241, 242, 243 and 244, and 243 is busy, the system goes to 244, 241, then 242 until it finds a free extension.
Page 305 Direct Mailbox Access (Available with DPT Integration only.) A subscriber can enter his mailbox directly when he calls the VPS from his extension. He does not have to enter any special codes. But his password, if established, must be entered. DPT Integration Digital integration between the KX-TD816, the KX-TD1232, the KX-TD500 or the KX- TD308 and the VPS.
Page 306 General Delivery Mailbox When the caller does not dial anything (either because he does not want to or he is using a rotary telephone), he can be sent to the General Delivery Mailbox. Periodically (daily is best), the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations.
Page 307 Interview Service A special type of subscriber mailbox enabling the subscriber to record up to 10 questions. After the answers are recorded the Message Waiting Lamp is turned on at the subscriber telephone. (Good for claims departments, order desks, job applications, etc.) Keypad All touch-tone keys on the telephone.
Page 308 Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer. Message Manager (Mailbox 998) The person who takes care of the general delivery messages, records company greetings, custom service greetings and changes the original voice prompts. He has limited system programming capabilities.
Page 309 Operator Up to 3 destinations can be assigned as operators. This is the extension that receives calls when the calling party is on a rotary phone or dials [0]. Owner's Name After a subscriber records his name, his name will be announced during transfers, Intercom Paging, and confirmation of Dialing by Name.
Page 310 Rewind Replays the last 4 s of a message. Rotary Telephone A telephone capable of pulse dial only. Callers using a rotary telephone will be automatically forwarded to the operator or the general delivery mailbox. SAVE One of the utility commands. It is used to save VPS data to a personal computer. Scanning Messages Allows the subscriber to listen to only the first 4 s of each message.
Page 311 (Available with D-PITS Integration only.) Allows one-touch access to the voice mailbox. Subscribers can use a function or a CO key. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS75, KX-TVS100 and KX-TVS200). Glossary...
Page 312 Glossary...
Page 313: Index
Index INDEX...
Page 314 Index COS(class of service assignments)-port usage sta- tistics clear Alternate extension group COS(class of service assignments)-setting Auto configuration COS(class of service assignments)-special feature Auto forwarding authorization Automated attendant COS(class of service assignments)-system service Automated attendant-alternate extension report assignment COS(class of service) Automated attendant-automated attendant parameters Covering extension...
Page 315 Index Direct mailbox access Live call screening DPT Integration Live call screening- button assignment Live call screening- cancel button assignment DTMF integration Live call screening-(LCS) programming Live call screening-password assignment Live call screening-password cancellation Error and warning indications Live call screening-password control Error indications at system startup Live call screening-private/hands-free mode Expansion capabilities...
Page 316 Software verification-KX-T123211D Special feature authorization Specification Operator service Starting up System administration-hardware settings System administration-port service System administration-service settings Panasonic phone systems System administration-setting COS parameters PBX integration System administration-system parameter settings PBX- interface parameters System back up PBX-connections System clock...
Page 317 Index count clear (CCLR) Utility commands-custom service report(CREP) Utility commands-DTMF information display(PUTD) Utility commands-error log display(ELOG) Utility commands-loading saved data to VPS(LOAD) Utility commands-massage waiting lamp retry(MWL) Utility commands-modified prompt list(MPLT) Utility commands-off-line set(OFLN) Utility commands-on-line set(ONLN) Utility commands-print all VPS parameters(GPRN) Utility commands-print reports(PSET) Utility commands-program version...
Page 318 See More Panasonic Manuals www.voicesonic.com Phone: 877-289-2829 OPYRIGHT ., L . (KME). U HIS MANUAL IS COPYRIGHTED BY YUSHU ATSUSHITA LECTRIC NDER THE APPLICABLE COPYRIGHT LAWS THIS MANUAL MAY NOT BE REPRODUCED IN ANY FORM IN WHOLE OR PART WITHOUT THE PRIOR WRITTEN CONSENT OF...

This manual is also suitable for:

Kx-tvs100 Kx-tvs200

Panasonic KX-TVS75 Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-Td Digital Pbx

5 Customizing the System

6 Final Setup

7 System Maintenance and Troubleshooting

Appendix A SYSTEM FEATURES

A1 System Features

Appendix B SYSTEM ADMINISTRATION

B1 System Navigation

B2 System Administration - Mailboxes

Parameters

B4 System Administration - Port Service

B5 System Administration - Service Setting

B6 System Administration - System Parameter Settings

B7 System Administration - Hardware Settings

Appendix C SYSTEM MANAGER'S GUIDE

C1 Accessing the System Manager'smailbox

C2 Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

C4 Setting the System Clock

C5 Checking System Usage (System Reports)

C6 Delivering Messages

C7 Customizing the System Manager'smailbox

C8 Listening to System Manager Messages

Appendix D MESSAGE MANAGER'S GUIDE

D1 Accessing the Message Manager'smailbox

D2 Managing the General Delivery Mailbox

D3 Setting up Message Waiting Notification

D4 Customizing the Message Manager'smailbox

D5 Setting the System Clock

D6 Recording Company Messages

D7 List of Modifiable Prompts

Glossary

Index

Quick Links

Troubleshooting

Related Manuals for Panasonic KX-TVS75

Summary of Contents for Panasonic KX-TVS75