Panasonic KX-TVA50 Installation Manual

Panasonic KX-TVA50 Installation Manual

Voice processing system
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Installation Manual
Voice Processing System
KX-TVA50
Model No.
KX-TVA200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 3.0 (Main Software Version 3.00 or later)
Document Version 3.0 2010/06

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Summary of Contents for Panasonic KX-TVA50

  • Page 1 Model No. KX-TVA200 Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVA50/KX-TVA200: Version 3.0 (Main Software Version 3.00 or later) Document Version 3.0 2010/06...
  • Page 2: System Components

    System Components System Components The Voice Processing System (VPS) consists of the following system components when fully-equipped with all available optional cards. KX-TVA50 Model Description Main Unit KX-TVA50 Voice Processing System Optional Cards KX-TVA502 2-Port Hybrid Expansion Card KX-TVA503 2-Port Digital Expansion Card...
  • Page 3: Important Safety Instructions

    • If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the telephone. If the telephone operates properly, have the unit repaired by a Panasonic Factory Service Technician. •...
  • Page 4 Important Safety Instructions WARNING • UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED SERVICE CENTER. •...
  • Page 5 General Security Precautions All data, including user information, is stored in the hard disk (KX-TVA200) or flash memory (KX-TVA50) of the VPS. Make sure the VPS is installed in a secure location, so that the VPS cannot be physically removed by an unauthorized party.
  • Page 6 Security Information Do not disclose passwords. Change passwords periodically. Use long and random passwords. Inform the customer of the importance of password security and the possible dangers if passwords become known to others. Change the default System Administrator password the first time you access the VPS via KX-TVA Maintenance Console.
  • Page 7: Other Information

    DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product service Panasonic Factory Service Centers for this product are listed in the Service Center directory. Consult your certified Panasonic dealer for detailed instructions. Installation note This product is only for connection behind a suitable PBX and should not be connected directly to the network.
  • Page 8 Other Information Open Source Software Parts of this product use Open Source Software. Open Source Software is supplied based on the conditions of the Free Software Foundation's GPL and/or LGPL and other conditions. Relevant conditions apply to this software. For information about GPL, LGPL, refer to the gpl.txt and lgpl.txt files in the "open source\license" folder, and for information about other Open Source Software, refer to the freeware_header.txt in the "open source \freeware header"...
  • Page 9 The telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-TVA50/KX-TVA200 • Ringer Equivalence No. for KX-TVA50: 0.4B Ringer Equivalence No. for KX-TVA200: 0.4B • Facility Interface Code: 02LS2 • Service Order Code: 9.0F •...
  • Page 10 Other Information Ringer Equivalence No. (REN) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
  • Page 11 Introduction About this Manual This Installation Manual is designed to serve as an overall technical reference for the KX-TVA50/ KX-TVA200. It provides instructions for installing the VPS hardware, configuring the connected PBX for use with the VPS, and getting started with the KX-TVA Maintenance Console software. This manual is divided into...
  • Page 12 Introduction About the Other Manuals Along with this Installation Manual, the following manuals are available: Feature Manual The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains what the VPS can do, and how to obtain the most of its many features. Sections from the Feature Manual are listed throughout this manual for your reference.
  • Page 13: Table Of Contents

    Before Installation ......................34 Unpacking ........................37 Names and Locations .....................38 Installation Overview ......................43 Opening/Closing the Covers ..................44 Removing the Dummy Cover Plates ................48 Installing Optional Cards—KX-TVA50 ................49 2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) ..............50 2.7.2 2-Port Digital Expansion Card (KX-TVA503) ..............52 2.7.3 Memory Expansion Card (KX-TVA524) .................54...
  • Page 14 KX-TD500 PBX Programming for DPT Integration .............115 KX-TA Series PBX Programming for APT Integration ..........121 Completing the PBX-VPS Connection ................123 5 PBX Programming for Inband Integration (KX-TVA50 only) ....125 Guidelines for Inband Integration ................126 5.1.1 What is Inband Integration? ..................126 5.1.2...
  • Page 15 Table of Contents Restarting the VPS ......................197 9 Revision History ...................199 KX-TVA50/KX-TVA200 Version 3.0 ................200 KX-TVA50/KX-TVA200 Version 2.1 ................200 KX-TVA50/KX-TVA200 Version 2.0 ................200 Index......................201 Document Version 3.0 2010/06 Installation Manual...
  • Page 16 Table of Contents Installation Manual Document Version 3.0 2010/06...
  • Page 17: Voice Processing System Overview

    Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS can do, and how it is connected to and interacts with the PBX. Document Version 3.0 2010/06 Installation Manual...
  • Page 18: Basic System Construction

    1.1.1 Main Unit The KX-TVA50 is equipped with 2 jacks in its initial configuration, and its flash memory card provides 4 hours of recording capacity. The KX-TVA200 is equipped with 2 jacks in its initial configuration, and its hard disk drive provides 1000 hours of recording capacity.
  • Page 19: System Connection Diagram

    1.1.2 System Connection Diagram 1.1.2 System Connection Diagram Remote PC Telephone Company Lines DPT/APT/Inband Interface Interface Voice Processing System Internal Internal Modem Modem KX-TVA50 KX-TVA50 KX-TVA50 KX-TVA200 KX-TVA200 KX-TVA200 Server PC Document Version 3.0 2010/06 Installation Manual...
  • Page 20: Options

    VPS. The PC can be connected via the built-in USB port of the VPS, or can access the VPS over a local network via the built-in LAN port (KX-TVA200) or an optional KX-TVA594 LAN Interface Card (KX-TVA50). Off-site programming is also possible provided an optional KX-TVA296 Modem Card is installed in the VPS.
  • Page 21: Recommendations For System Configuration

    (CO lines) should be sufficient. If the PBX and VPS have heavy traffic and callers cannot reach the VPS because of congestion, more VPS ports should be added. Recommendations are outlined in the following charts. KX-TVA50 KX-TVA50 No. of Trunks No.
  • Page 22 1.1.6 Recommendations for System Configuration KX-TVA200 No. of Trunks No. of Trunks No. of Optional Port (CO Lines) When No. of Ports (CO Lines) Cards Using AA Service 73–78 49–52 79–84 53–56 85–90 57–60 91–96 61–64 97–102 65–68 103–108 69–72 109–114 73–76 115–120...
  • Page 23: Compatible Pbxs

    1.1.7 Compatible PBXs 1.1.7 Compatible PBXs The VPS can be integrated with the following PBXs using the integration types listed below. KX-TVA50 Recommended Integration Minimum Software Version for PBX Model Type Recommended Integration Type KX-TDE Series DPT Integration KX-TDA Series...
  • Page 24: Voice Mail Integration

    Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment in the PBX. APT Integration (KX-TVA50 only) When the VPS and PBX use APT Integration, voices are sent using analog technology, and data is sent digitally.
  • Page 25: Connection Examples-Kx-Tva50

    1.2.2 Connection Examples—KX-TVA50 1.2.2 Connection Examples—KX-TVA50 DPT Integration When using DPT Integration, VPS jacks are connected to the digital extension ports of the PBX. Note that only odd numbered VPS jacks (1, 3, and 5) can be used. Each of these VPS jacks provides 2 VPS ports and can handle 1 call per port.
  • Page 26 1.2.2 Connection Examples—KX-TVA50 APT Integration When using APT Integration, VPS jacks are connected to the hybrid extension jacks of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port. Note • Jack 1 must be connected to the PBX.
  • Page 27 1.2.2 Connection Examples—KX-TVA50 Inband/No Integration When using Inband/No Integration, VPS jacks are connected to the SLT ports of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port. Connection Example (Factory-installed Jacks and KX-TVA502 ´ 2, Inband/No Integration...
  • Page 28: Connection Examples-Kx-Tva200

    1.2.3 Connection Examples—KX-TVA200 1.2.3 Connection Examples—KX-TVA200 DPT Integration The KX-TVA200 supports DPT Integration only, therefore it must be connected to the digital extension ports of the PBX. Each VPS jack provides 2 VPS ports and can handle 1 call per port. Note •...
  • Page 29: Specifications

    Inband Integration: Programmable DTMF sequence The recording capacity specification shown here for the KX-TVA50 applies to when one system prompt language is installed. Recording capacity is reduced by about 1 hour for each additional system prompt language that is installed.
  • Page 30 100 V AC to 240 V AC, 1.5 A, 50 Hz/ 60 Hz 60 Hz (Panasonic AC adaptor, PSLP1244) or 110 V AC to 240 V AC, 1.35 A, 50 Hz/60 Hz (Panasonic AC adaptor, PSLP1434) DC Input 40 V, 1.38 A (55.2 W) 9 V, 0.75 A (6.75 W)
  • Page 31 1.3 Specifications Specification KX-TVA50 KX-TVA200 Weight (when all available No more than 4.0 kg No more than 1.7 kg (3.75 lb.) option cards are installed) (8.82 lb.) Document Version 3.0 2010/06 Installation Manual...
  • Page 32 1.3 Specifications Installation Manual Document Version 3.0 2010/06...
  • Page 33: Installation

    Section 2 Installation This section explains how to install the VPS and its optional cards. Document Version 3.0 2010/06 Installation Manual...
  • Page 34: Before Installation

    2.1 Before Installation 2.1 Before Installation Please read the following precautions before installing the VPS. Installation Precautions The VPS should be wall-mounted. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places: •...
  • Page 35 2.1 Before Installation Environmental Requirements (KX-TVA200 only) The hard disk drive is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Hard Disk Drive Usage Environment Operating Temperature: 5 °C to 40 °C (41 °F to 104 °F) Operating Humidity: See the graph below.
  • Page 36: Necessary Tools (Not Supplied)

    2.1 Before Installation Necessary Tools (not supplied) Twisted pair 4-conductor cables are needed for connecting the VPS to the PBX. For the KX-TVA50, twisted pair 2-conductor cables are needed if using Inband or No Integration. A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX-TVA Maintenance Console.
  • Page 37: Unpacking

    2.2 Unpacking 2.2 Unpacking The following items are included with the VPS. KX-TVA50 KX-TVA200 Main Unit AC Adaptor AC Cord Screws (Wall Mounting) Washers (Wall Mounting) Cable strap CD-ROM Document Version 3.0 2010/06 Installation Manual...
  • Page 38: Names And Locations

    2.3 Names and Locations 2.3 Names and Locations Outside/Inside View KX-TVA50 RUN Indicator ALARM Indicator Dummy Cover Plates (for Port Card Slots 2 and 3) Factory-installed Jacks RESET Button SHUTDOWN Button Mode Switch USB Port Dummy Cover Plate (for LAN Interface...
  • Page 39 2.3 Names and Locations KX-TVA200 RUN Indicator ALARM Indicator Dummy Cover Plates (for Port Card Slots 2 to 6) RESET Button SHUTDOWN Button Mode Switch Factory–installed Jacks LAN Port USB Port Dummy Cover Plate (for Modem Card) Ground Terminal DC IN Power Switch Main Board Front Cover...
  • Page 40 SAFETY PRECAUTION: When making any connections or removing the cover, be sure the power switch is turned off. Factory-installed Flash Memory Card (KX-TVA50 only) Stores all system programming and system prompts, and allows up to 4 hours of message recording time.
  • Page 41 All System prompts are reset to their defaults. 1 2 3 4 CAUTION All user-recorded prompts are erased. Reserved KX-TVA50 only 1 2 3 4 Puts the VPS in APT Integration mode. Auto Configuration starts and all ports are set to provide Automated Attendant service. KX-TVA50 only 1 2 3 4 Puts the VPS in APT Integration mode.
  • Page 42 2.3 Names and Locations Connect the port cables. Confirm that the RUN indicator blinks the same number of times as the Mode Switch position (e.g., 5 blinks for switch position 5, etc.). • This may take several minutes. The ALARM indicator and RUN indicator will first blink intermittently before the RUN indicator blinks to indicate the Mode Switch position.
  • Page 43: Installation Overview

    Open the covers (see 2.5 Opening/Closing the Covers). Remove the Dummy Cover Plates (see 2.6 Removing the Dummy Cover Plates). Install the optional cards (see 2.7 Installing Optional Cards—KX-TVA50 or 2.8 Installing Optional Cards—KX-TVA200). Connect the VPS to the appropriate extension ports of the PBX (see 1.2.2 Connection Examples—...
  • Page 44: Opening/Closing The Covers

    2.5 Opening/Closing the Covers 2.5 Opening/Closing the Covers The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. Opening the Covers Push the release button in the direction shown below (1), and slide the cable cover in the direction shown below (2).
  • Page 45: Removing/Attaching The Front Cover

    2.5 Opening/Closing the Covers While holding both tabs located on the sides of the front cover, swing the cover open as shown. Removing/Attaching the Front Cover You may also detach the front cover from its hinges. Removing the Front Cover While holding the front cover open at a 45°...
  • Page 46: Closing The Covers

    2.5 Opening/Closing the Covers Attaching the Front Cover Fit the front cover to the main unit as shown below, then close the front cover. Closing the Covers Close the front cover, then tighten the 3 screws. Screw Installation Manual Document Version 3.0 2010/06...
  • Page 47 2.5 Opening/Closing the Covers Attach the rear hooks on the cable cover to the main unit, then swing the cable cover closed so that the front hooks fit in place. Slide the cable cover down until it locks. Document Version 3.0 2010/06 Installation Manual...
  • Page 48: Removing The Dummy Cover Plates

    Before installing optional cards, cut and remove the appropriate dummy cover plates from the main unit using cutting pliers, as shown below. The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. Dummy Cover Plate CAUTION For safety reasons, smooth the cut edges after removing the dummy cover plates.
  • Page 49: Installing Optional Cards-Kx-Tva50

    2.7 Installing Optional Cards—KX-TVA50 2.7 Installing Optional Cards—KX-TVA50 The KX-TVA50 can be expanded by installing the following optional cards. Model Model Name Maximum Quantity KX-TVA502 2-Port Hybrid Expansion Card KX-TVA503 2-Port Digital Expansion Card KX-TVA524 Memory Expansion Card KX-TVA594 LAN Interface Card...
  • Page 50: 2-Port Hybrid Expansion Card (Kx-Tva502)

    2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) 2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) Each KX-TVA502 adds 2 ports to the VPS which can be used for DPT, Inband, or No Integration. KX-TVA502 cards can be installed in slots 2 and 3 of the VPS. Note •...
  • Page 51 2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) Insert and tighten the screws as shown. Screw Note • The KX-TVA502 operates at SELV. Document Version 3.0 2010/06 Installation Manual...
  • Page 52: 2-Port Digital Expansion Card (Kx-Tva503)

    2.7.2 2-Port Digital Expansion Card (KX-TVA503) 2.7.2 2-Port Digital Expansion Card (KX-TVA503) Each KX-TVA503 adds 2 ports to the VPS which can be used for DPT Integration. KX-TVA503 cards can be installed in slots 2 and 3 of the VPS. Maximum Configuration Basic Configuration KX-TVA503 ´...
  • Page 53 2.7.2 2-Port Digital Expansion Card (KX-TVA503) Insert and tighten the screws as shown. Screw Note • The KX-TVA503 operates at SELV. Document Version 3.0 2010/06 Installation Manual...
  • Page 54: Memory Expansion Card (Kx-Tva524)

    2.7.3 Memory Expansion Card (KX-TVA524) 2.7.3 Memory Expansion Card (KX-TVA524) The KX-TVA524 adds an additional 4 hours of recording time to the VPS. Included Items None Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the center of the card and slightly pressing down on it.
  • Page 55: Lan Interface Card (Kx-Tva594)

    2.7.4 LAN Interface Card (KX-TVA594) 2.7.4 LAN Interface Card (KX-TVA594) The KX-TVA594 allows the VPS to be accessed over a local area network (LAN) for administration purposes. Included Items Screw ´ 1 Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the center of the card and slightly pressing down on it.
  • Page 56 2.7.4 LAN Interface Card (KX-TVA594) Insert and tighten the screw as shown. Screw Installation Manual Document Version 3.0 2010/06...
  • Page 57: Modem Card (Kx-Tva296)

    2.7.5 Modem Card (KX-TVA296) 2.7.5 Modem Card (KX-TVA296) The KX-TVA296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw ´ 1 Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the center of the card and slightly pressing down on it. CAUTION When installing optional cards, do not put pressure on the main board.
  • Page 58 2.7.5 Modem Card (KX-TVA296) Insert and tighten the screw as shown. Screw Note • The KX-TVA296 operates at TNV. Installation Manual Document Version 3.0 2010/06...
  • Page 59: Installing Optional Cards-Kx-Tva200

    2.8 Installing Optional Cards—KX-TVA200 2.8 Installing Optional Cards—KX-TVA200 The KX-TVA200 can be expanded by installing the following optional cards. Model Model Name Maximum Quantity KX-TVA204 4-Port Digital Expansion Card KX-TVA296 Modem Card CAUTION Before installing optional cards, it is very important that the power to the unit be turned off. Before touching the optional cards or any components within the unit, discharge any static electricity from your body by touching the ground terminal (if it is connected to ground) or by using a grounding strap (user-supplied).
  • Page 60: 4-Port Digital Expansion Card (Kx-Tva204)

    2.8.1 4-Port Digital Expansion Card (KX-TVA204) 2.8.1 4-Port Digital Expansion Card (KX-TVA204) Each KX-TVA204 adds 4 ports to the VPS which can be used for DPT Integration. KX-TVA204 cards can be installed in slots 2 to 6 of the VPS. Maximum Configuration Basic Configuration (KX-TVA204 ´...
  • Page 61 2.8.1 4-Port Digital Expansion Card (KX-TVA204) Insert the new extension bolts (included with the card) into the holes on the card, and tighten them to secure the card. Extension Bolt Document Version 3.0 2010/06 Installation Manual...
  • Page 62 2.8.1 4-Port Digital Expansion Card (KX-TVA204) Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6, secure the card using the screws included with the card, instead of the extension bolts. Screw Note •...
  • Page 63: Modem Card (Kx-Tva296)

    2.8.2 Modem Card (KX-TVA296) 2.8.2 Modem Card (KX-TVA296) The KX-TVA296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw ´ 1 Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the center of the card and slightly pressing down on it. CAUTION When installing optional cards, do not put pressure on the main board.
  • Page 64: Pbx Connections

    One jack of the VPS can be connected to 1 jack of the PBX. For APT/DPT Integration, use a 4-conductor cable to connect the VPS and PBX. For Inband or No Integration (KX-TVA50 only), use a 2-conductor (T and R) cable.
  • Page 65: Modular Plug Connection

    Category 3 wiring as detailed in the ANSI/EIA/ TIA-570A Building Wiring Standards. The maximum length of each VPS-PBX connection should be under 100 m (330 ft.). KX-TVA50 KX-TVA200 Document Version 3.0 2010/06...
  • Page 66: Pc Connection

    A PC connected to the VPS can be used to program various VPS settings. 2.10.1 USB Connection An on-site PC can be connected to the VPS via USB. To USB port KX-TVA50 KX-TVA200 Note • We recommend using a USB cable of no more than 5 m (16 ft. 5 in.) in length.
  • Page 67: Lan Connection

    2.10.3 Modem Connection 2.10.2 LAN Connection An on-site PC can be connected to the VPS over a local area network (LAN). For the KX-TVA50, an optional LAN Interface Card must be installed in the VPS. To network port Switching Hub...
  • Page 68 2.10.3 Modem Connection remote PC are routed to the extension port connected to the VPS modem. Note that the effective data transfer rate of the internal modem (maximum 33,600 bps) will be subject to the throughput limitations of the PBX. Installation Manual Document Version 3.0 2010/06...
  • Page 69: Frame Ground Connection

    Note • Green-and-yellow insulation is required, and the cross-sectional area of the conductor must be more than 0.75 mm or 18 AWG. Tighten the screw. Connect the grounding wire to ground. KX-TVA50 Screw Grounding wire To ground KX-TVA200 Screw Grounding...
  • Page 70: Connecting The Ac Adaptor

    2.12 Connecting the AC Adaptor 2.12 Connecting the AC Adaptor Plug the DC connector of the AC adaptor into DC IN. KX-TVA50 DC IN DC Connector AC Adaptor KX-TVA200 DC IN DC Connector AC Adaptor Installation Manual Document Version 3.0 2010/06...
  • Page 71 To AC outlet IMPORTANT KX-TVA50: Use only the included Panasonic AC adaptor, part number PSLP1322. KX-TVA200: Use only the included Panasonic AC adaptor, part number PSLP1244 or PSLP1434, or the KX-A236 Additional AC Adaptor. Document Version 3.0 2010/06 Installation Manual...
  • Page 72: Securing The Cables

    2.13 Securing the Cables 2.13 Securing the Cables The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. Attach the included strap to either of the 2 rails depending on your preference. Rail Rail Bind the cables as shown.
  • Page 73 2.13 Securing the Cables Attach the cable cover (2.5 Opening/Closing the Covers). Cable Cover Note • For safety reasons, do not stretch, bend, or pinch the cables. • If you prefer, you can cut the other side of the cable cover and run the cables through that opening. For safety reasons, smooth the cut edges.
  • Page 74: Initializing The Vps During Installation

    2.14 Initializing the VPS During Installation 2.14 Initializing the VPS During Installation Before programming the VPS for the first time, perform the initialization procedure described below. All settings are reset to their default values. Recorded messages are erased. System prompts (including customized prompts) are preserved.
  • Page 75: Wall Mounting

    Mounting on a Wooden Wall Place the appropriate wall mounting template (found on the last 2 pages of this manual) on the wall to mark the locations where the 3 screws need to be placed. KX-TVA50 KX-TVA200 120 mm (4-3/4 in.) 130 mm (5-1/8 in.)
  • Page 76 2.15.1 Wall Mounting the VPS Note • Do not block the openings of the unit. Allow space of at least 20 cm (8 in.) above and 10 cm (4 in.) on the sides of the unit. • Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked.
  • Page 77 Place the appropriate wall mounting template (found on the last 2 pages of this manual) on the wall to mark the locations where the 3 screws need to be placed. KX-TVA50 KX-TVA200 120 mm (4-3/4 in.) 130 mm (5-1/8 in.)
  • Page 78 2.15.1 Wall Mounting the VPS Mount the unit as shown. Note • Do not block the openings of the unit. Allow space of at least 20 cm (8 in.) above and 10 cm (4 in.) on the sides of the unit. •...
  • Page 79: Wall Mounting The Ac Adaptor

    2.15.2 Wall Mounting the AC Adaptor Mounting on Wooden Wall Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the locations where the 2 screws need to be placed. KX-TVA50 KX-TVA200 83 mm 110 mm (3-1/4 in.)
  • Page 80 Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the locations where the 2 screws need to be placed. KX-TVA50 KX-TVA200 83 mm 110 mm (3-1/4 in.)
  • Page 81 2.15.2 Wall Mounting the AC Adaptor Mount the AC adaptor as shown. Document Version 3.0 2010/06 Installation Manual...
  • Page 82: Wall Mounting Template For Ac Adaptor

    2.15.2 Wall Mounting the AC Adaptor Wall Mounting Template for AC Adaptor Please copy this page and use as a reference for wall mounting the KX-TVA50. Install a screw here. 83 mm (3-1/4 in.) Install a screw here. Note •...
  • Page 83 2.15.2 Wall Mounting the AC Adaptor Please copy this page and use as a reference for wall mounting the KX-TVA200. Install a screw here. 110 mm (4-5/16 in.) Install a screw here. Note • When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
  • Page 84 2.15.2 Wall Mounting the AC Adaptor Installation Manual Document Version 3.0 2010/06...
  • Page 85: Installing Kx-Tva Maintenance Console

    Section 3 Installing KX-TVA Maintenance Console This section explains how to install KX-TVA Maintenance Console on a PC. Document Version 3.0 2010/06 Installation Manual...
  • Page 86: Overview

    3.1 Overview 3.1 Overview After wall mounting and connecting the VPS to the PBX, you can begin programming the VPS. This programming should be performed by the installer, using the KX-TVA Maintenance Console software. This software can be used to set system parameters, change system prompts, diagnose system functions, etc. KX-TVA Maintenance Console supports connection to the VPS via USB, LAN, and modem.
  • Page 87: Kx-Tva Maintenance Console Installation

    3.2 KX-TVA Maintenance Console Installation 3.2 KX-TVA Maintenance Console Installation System programming, diagnosis, and data upload/download can be performed with a PC using the KX-TVA Maintenance Console software. System Requirements Required Operating System Microsoft Windows 2000, Windows XP Professional Service Pack 2, Windows Vista Business Edition, ®...
  • Page 88 3.2 KX-TVA Maintenance Console Installation Installing KX-TVA Maintenance Console Copy the KX-TVA Maintenance Console setup file to a local drive on the PC. (Its icon is shown here, on the left.) Double-click the setup file to run the installer. Follow the on-screen instructions provided by the installation wizard. Click Yes when prompted to copy the USB drivers, specify a location, then click OK.
  • Page 89: Starting Kx-Tva Maintenance Console

    3.3 Starting KX-TVA Maintenance Console 3.3 Starting KX-TVA Maintenance Console The instructions listed below explain how to start KX-TVA Maintenance Console. These instructions are for when connecting to the VPS via USB. Note • The screenshots shown here are for reference only, and may differ from the screens displayed on your Click the KX-TVA Maintenance Console shortcut icon.
  • Page 90 3.3 Starting KX-TVA Maintenance Console The main window is displayed. Click Connect ® USB from the menu bar, or click Connect on the toolbar, select USB in the Connection Mode dialog box and click Next. Note • To connect to the VPS via USB, the KX-TVA USB driver must be installed on the PC, as explained in "3.2 KX-TVA Maintenance Console Installation".
  • Page 91 Software features, design, and system requirements are subject to change. • When connecting the KX-TVA50 with a PC running Windows 7 via USB, if the PC enters Sleep or Hybrid Sleep, the KX-TVA Maintenance Console may not be able to connect to the KX-TVA50 after it wakes from Sleep or Hybrid Sleep.
  • Page 92: Programmer Levels And Passwords

    3.3 Starting KX-TVA Maintenance Console Programmer Levels and Passwords There are two levels of access to the KX-TVA Maintenance Console: Installer and User. Each level has a programmer code, which is required to start KX-TVA Maintenance Console, and a password, which is required to access the VPS using KX-TVA Maintenance Console.
  • Page 93: Document Version 3.0 2010/06 Installation Manual

    Section 4 PBX Programming for APT/DPT Integration This section explains how to configure compatible Panasonic PBXs to use APT/DPT Integration with the VPS. Document Version 3.0 2010/06 Installation Manual...
  • Page 94: Guidelines For Apt/Dpt Integration

    Unlike Inband Integration, when the VPS and PBX use APT or DPT Integration, information is sent between the PBX and VPS digitally. This allows the VPS to respond quickly and efficiently. Additionally, configuring a Panasonic PBX for APT or DPT Integration is generally much easier than configuring a PBX for Inband Integration.
  • Page 95 4.1.3 APT/DPT Integration Features Compatible Integration Type Feature Description Caller Name After receiving Caller ID information from the telephone Announcement Over company, the VPS announces the caller’s name and the ü ü Intercom Paging trunk (CO line) number. Intercom Paging The VPS can page subscribers through built-in speakers and external paging equipment.
  • Page 96 4.1.3 APT/DPT Integration Features Compatible Integration Type Feature Description DID Call Routing The VPS automatically sends calls from preprogrammed DID numbers to the specified extension, mailbox, or — ü Custom Service. Remote Call Forwarding The subscribers and the Message Manager can program their extensions from a remote location to forward —...
  • Page 97: Kx-Tde, Kx-Tda, And Kx-Taw Series Pbx Programming For Dpt Integration

    4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration The screen shots shown in this section are for the KX-TDA200. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
  • Page 98 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Assignment of VM (DPT) extension ports Go to the Configuration-Extension Port screen. Follow the procedure below for the extension port which you want to assign as a VM port. Set the port’s Connection to OUS.
  • Page 99 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Example Settings (1) Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). Go to the CO & Incoming Call-DIL Table & Port Setting screen. Assign the DIL Destination for each time mode and trunk (CO line) to a floating extension number (VPS Port).
  • Page 100 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Example Settings (2) Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature).
  • Page 101 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Click Apply to save the changed data. Set the amount of time before a call is considered to be unanswered and therefore forwarded to the VPS. Go to the System-Timers & Counters-CO / Extension screen. Assign the Intercept Timer parameter.
  • Page 102 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Click Apply to save the changed data. Program the PBX so that it will direct intercepted calls to the VPS. Go to the Groups-VM(DPT) Group-System Setting screen. Set Intercept to Mailbox to Disable. Installation Manual Document Version 3.0 2010/06...
  • Page 103 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Click Apply to save the changed data. Document Version 3.0 2010/06 Installation Manual...
  • Page 104 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Example Settings (3) Program the PBX to direct incoming trunk (CO line) calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk (CO line) calls are directed to an ICD group (DIL feature).
  • Page 105 4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration Click Apply to save the changed data. Program the PBX so that it will direct overflowed calls to the ICD group’s mailbox. Go to the Groups-VM(DPT) Group-System Setting screen. Set Intercept to Mailbox to Enable.
  • Page 106: Installing Prompt Data For The Vm Menu Feature

    4.2.1 Installing Prompt Data for the VM Menu Feature Click Apply to save the changed data. 4.2.1 Installing Prompt Data for the VM Menu Feature KX-TDA series PBXs (MPR version 2.0 or higher) and KX-TDE series PBXs can use the VM Menu feature, however, VM Menu prompt data must first be installed in the PBX using the following procedure.
  • Page 107: Kx-Ta824 Pbx Programming For Apt Integration

    4.3 KX-TA824 PBX Programming for APT Integration 4.3 KX-TA824 PBX Programming for APT Integration The instructions in this section are for programming a KX-TA824 via the Operating and Maintenance Tool. To program a KX-TA824 using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 4.6 KX-TA Series PBX Programming for APT Integration.
  • Page 108 4.3 KX-TA824 PBX Programming for APT Integration automatically. Also the Extension Hunting type is set as Circular automatically in each of these 2 extension groups. You can confirm these automatic settings in the 2.Extension - 6.Extension Group screen. Program the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS: a) to answer all incoming calls, b) as an operator backup, or c) to only answer calls not answered by user extensions.
  • Page 109 4.3 KX-TA824 PBX Programming for APT Integration DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. Click Apply to save the changed data. If the VPS is only answering calls not answered by the operator (Operator Backup): Go to the 3.CO - 2.Incoming / Outgoing screen.
  • Page 110 4.3 KX-TA824 PBX Programming for APT Integration If the VPS is only answering calls not answered by user extensions: Go to the 3.CO - 2.Incoming / Outgoing screen. Program lines to ring user extensions immediately for all time modes. To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
  • Page 111 4.3 KX-TA824 PBX Programming for APT Integration Complete the PBX-VPS connection by following from step 1 of 4.7 Completing the PBX-VPS Connection. Document Version 3.0 2010/06 Installation Manual...
  • Page 112: Kx-Td Series Pbx Programming For Dpt Integration

    4.4.1 KX-TD Series PBX Programming via the Manager’s Extension 4.4 KX-TD Series PBX Programming for DPT Integration For KX-TD500 programming, refer to 4.5 KX-TD500 PBX Programming for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
  • Page 113: Kx-Td1232 Series Pbx Programming Via The Operating And Maintenance Tool

    4.4.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool • If you are configuring a 2-cabinet system, all Voice Mail Ports should be assigned to either the Master or Slave System. From the SYS-PGM NO ? screen: Enter [117]. Press the NEXT button (SP-PHONE).
  • Page 114 4.4.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool Verify the Operating and Maintenance version being used. Sample display: Connect DSHS: KX-TD1232 ROM Version: [---P231UxxxxxB] CAN DB data (PC): Empty Version: 4.03A5 [0008301332] MUK Note • If you have an older version of the maintenance tool but have the correct ROM version in the PBX, you may still program the KX-TD1232 but you must program using the Manager’s Extension.
  • Page 115: Kx-Td500 Pbx Programming For Dpt Integration

    4.5 KX-TD500 PBX Programming for DPT Integration 4.5 KX-TD500 PBX Programming for DPT Integration Follow the procedure below to program the VPS card(s) for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
  • Page 116 4.5 KX-TD500 PBX Programming for DPT Integration Confirm the LPR version of the card and the software version of the KX-TD500. Note • The LPR Version must be version 2 or higher for the VPS card (101: DLC/DHLC) to which the control channel will be assigned.
  • Page 117 Assignment of the VPS card and its model Go to the 1-4 VPS (DPT) Port Assignment screen. Select the corresponding equipment number in the TVS No. menu. Select your VPS model in the Type menu. KX-TVA50: Select TVS200-1 KX-TVA200: Select TVS300 Document Version 3.0 2010/06 Installation Manual...
  • Page 118 4.5 KX-TD500 PBX Programming for DPT Integration Select the card (101: DLC/DHLC for jacks 1-8; 201: DLC/DHLC for jacks 9-12) which connects with the VPS in the VPS Card menu. Assignment of the extension ports connected to the VPS Continue programming in the 1-4 VPS (DPT) Port Assignment screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the Port No.
  • Page 119 4.5 KX-TD500 PBX Programming for DPT Integration Set Status to INS. To set the trunk (CO line) features, follow the instructions for "Settings for the trunk (CO line) features" in 5.6 KX-TD500 PBX Programming for Inband Integration. Set the PBX to send DID numbers to the VPS. Go to the 2-7 System Option 6 screen.
  • Page 120 4.5 KX-TD500 PBX Programming for DPT Integration Note • This setting enables the PBX to send DID numbers to the VPS. If you want to use the features which utilize DID numbers (e.g., Toll Saver, DID Call Routing), you must enable this setting. Connect the jack assigned in Step 4 to the VPS.
  • Page 121: Kx-Ta Series Pbx Programming For Apt Integration

    4.6 KX-TA Series PBX Programming for APT Integration 4.6 KX-TA Series PBX Programming for APT Integration For KX-TA824 programming via the Operating and Maintenance Tool, refer to 4.3 KX-TA824 PBX Programming for APT Integration. For KX-TA1232 programming, refer to 4.4 KX-TD Series PBX Programming for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc.
  • Page 122 4.6 KX-TA Series PBX Programming for APT Integration Press the NEXT button (SP-PHONE). Screen output: Disable Press the SELECT button (AUTO ANS). Screen output: Port 7 or Port 15 To assign 2 jacks, press the SELECT button (AUTO ANS) again. Screen output: Port 7 &...
  • Page 123: Completing The Pbx-Vps Connection

    4.7 Completing the PBX-VPS Connection 4.7 Completing the PBX-VPS Connection Once you have finished installing all optional cards, connecting all telephones to the PBX, and configuring the PBX for APT/DPT Integration, proceed with the following steps to complete and test the PBX-VPS connection. Start KX-TVA Maintenance Console (see 3.2 KX-TVA Maintenance Console Installation).
  • Page 124 4.7 Completing the PBX-VPS Connection Note • If the correct lines are not online, make sure the correct PBX type is selected, that the PBX is properly programmed for APT/DPT Integration, and that the PBX and VPS are connected by 4-conductor cables.
  • Page 125: Pbx Programming For Inband Integration (Kx-Tva50 Only)

    Section 5 PBX Programming for Inband Integration (KX-TVA50 only) This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS. Document Version 3.0 2010/06 Installation Manual...
  • Page 126: Guidelines For Inband Integration

    The type of PBX and/or the type of extension cards installed in the PBX will determine whether Inband Integration should be used. Generally, if the VPS is connected to an APT/DPT Integration compatible Panasonic PBX, APT/DPT Integration—not Inband Integration—is the ideal integration method. See 1.1.7 Compatible PBXs for more information.
  • Page 127: Dtmf Signaling

    5.1.3 PBX Requirements for Inband Integration Minimum Loop Current 20 mA Minimum Line Voltage 7 V DC Minimum Ringing Voltage 40 V AC DTMF Signaling For system users to access VPS services and features, they must be able to send DTMF signals from their telephones to the VPS port.
  • Page 128: Follow-On Id Or Called Party Id

    5.1.3 PBX Requirements for Inband Integration Follow-on ID or Called Party ID When forwarding or transferring a call to the VPS, a PBX with Follow-on ID sends the mailbox number of the called subscriber to the VPS before connecting the caller. The VPS responds by playing that subscriber’s personal greeting.
  • Page 129: Pbx Settings For Inband Integration

    5.2.2 Global Parameters 5.2 PBX Settings for Inband Integration 5.2.1 General Guidelines and Definitions In order for the VPS and PBX to communicate properly, certain settings of both the VPS and PBX should be set to the same values. Programming procedures and availability may vary by PBX model. Consult your dealer for more information.
  • Page 130: Pbx Parameters

    Specifies the type of PBX which is connected to the VPS. • Integration Mode Select Inband. If PBX type is set to the Panasonic KX-T series, the inband signaling parameters are set automatically and should not be altered. SEQUENCE CODES...
  • Page 131 5.2.3 PBX Parameters • Reconnect Sequence on No Answer Tells the VPS how to return to the caller if the called extension does not answer. PBXs differ in how they handle this function. Test from an SLT to determine the sequence. •...
  • Page 132: Inband Signaling

    5.2.3 PBX Parameters Inband Signaling These parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T series system, these parameters will be automatically set. If another type of PBX is used, check the system’s Installation Manual for settings.
  • Page 133: Transfer To Outside Parameters

    5.2.3 PBX Parameters Transfer to Outside Parameters These parameters specify how the VPS will transfer calls to trunks (CO lines) from the following services: Custom Service, Call Transfer Service, and Personal Custom Service. Outside Transfer Sequence • Call Transfer to Outside Sequence Specifies the sequence the VPS uses to transfer calls to trunks (CO lines).
  • Page 134: Sequences For Voice Mail Integration

    Message Waiting Lamp Call Waiting Sequence Release Sequence for Call Waiting Check with manufacturer. Not Available The remainder of this section consists of step-by-step guides for software verification and programming for select Panasonic PBX systems. Installation Manual Document Version 3.0 2010/06...
  • Page 135: Kx-Tde, Kx-Tda, And Kx-Taw Series Pbx Programming For Inband Integration

    5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with a KX-TDE, KX-TDA, or KX-TAW series PBX, however, Inband Integration is necessary when the PBX has available SLT ports but no available DPT ports. The screen shots shown in this section are for the KX-TDA200.
  • Page 136 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Example Settings (1) Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). Go to the CO & Incoming Call-DIL Table & Port Setting screen. Assign the DIL Destination for each time mode and trunk (CO line) to a floating extension number (VPS Port).
  • Page 137 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Example Settings (2) Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature).
  • Page 138 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Click Apply to save the changed data. Set the amount of time that passes before a call is considered to be unanswered, and therefore forwarded to the VPS. Go to the System-Timers & Counters-CO / Extension screen. Assign the Intercept Timer parameter.
  • Page 139 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Click Apply to save the changed data. Program the PBX so that it will direct intercepted calls to the VPS. Go to the Groups-VM(DTMF) Group-System Setting screen. Select None, Answer by Mailbox, or AA as the parameter for Intercept Routing to the VPS Sequence.
  • Page 140 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Click Apply to save the changed data. Installation Manual Document Version 3.0 2010/06...
  • Page 141 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Example Settings (3) Program the PBX to direct incoming trunk (CO line) calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk (CO line) calls are directed to an ICD group (DIL feature).
  • Page 142 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Click Apply to save the changed data. Program the PBX so that it will direct overflowed calls to the VPS. Go to the Groups-VM(DTMF) Group-System Setting screen. Select None, Answer by Mailbox, or AA as the parameter for Intercept Routing to the VPS Sequence.
  • Page 143 5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration Click Apply to save the changed data. Document Version 3.0 2010/06 Installation Manual...
  • Page 144: Kx-Ta824 Pbx Programming For Inband Integration

    5.4 KX-TA824 PBX Programming for Inband Integration 5.4 KX-TA824 PBX Programming for Inband Integration The instructions in this section are for programming a KX-TA824 via the Operating and Maintenance Tool. To program a KX-TA824 using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 5.7 KX-TA Series PBX Programming for Inband Integration.
  • Page 145 5.4 KX-TA824 PBX Programming for Inband Integration Set the Extension Hunting type for the VPS extension groups to Circular. Click Apply to save the changed data. Go to the 2.Extension - 2.Feature Settings screen. Document Version 3.0 2010/06 Installation Manual...
  • Page 146 5.4 KX-TA824 PBX Programming for Inband Integration Enable Data Line Security for each extension connected to the VPS. Click Apply to save the changed data. Program the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS: a) to answer all incoming calls, b) as an operator backup, or c) to only answer calls not answered by user extensions.
  • Page 147 5.4 KX-TA824 PBX Programming for Inband Integration Go to the 3.CO - 2.Incoming / Outgoing screen. Program lines to ring operator extensions immediately for all time modes. To give the operator (extension 101 in this example) time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
  • Page 148 5.4 KX-TA824 PBX Programming for Inband Integration for each extension connected to the VPS. Finally, go to the 3.CO - 1.Line Mode screen and set all trunk (CO line) types to Normal. Click Apply to save the changed data. Installation Manual Document Version 3.0 2010/06...
  • Page 149: Kx-Td Series Pbx Programming For Inband Integration

    5.5.2 KX-TD Series PBX Programming via the Operating and Maintenance Tool 5.5 KX-TD Series PBX Programming for Inband Integration For KX-TD500 programming, refer to 5.6 KX-TD500 PBX Programming for Inband Integration. DPT Integration is recommended when using the VPS with the KX-TA1232, KX-TD816, or KX-TD1232, however, Inband Integration is necessary when the software version of the PBX does not support DPT Integration.
  • Page 150: Kx-Td500 Pbx Programming For Inband Integration

    5.6 KX-TD500 PBX Programming for Inband Integration 5.6 KX-TD500 PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with the KX-TD500, however, Inband Integration is necessary when: • the PBX has available SLT ports but no available DPT ports. •...
  • Page 151 5.6 KX-TD500 PBX Programming for Inband Integration Note • Specify the extension group number (126 or 127 by default) to which VM or AA extension groups have been assigned. Group numbers 1 to 128 are available to the VPS through additional programming.
  • Page 152 5.6 KX-TD500 PBX Programming for Inband Integration Note • This program prevents the VM port from being interrupted by the call waiting, hold recall, and executive busy override features during a call. Settings for the trunk (CO line) features Program the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS.
  • Page 153 5.6 KX-TD500 PBX Programming for Inband Integration Example Settings (1) Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). Go to the 4-1 Trunk Line screen. Assign the Destination for each time mode and trunk (CO line) to a specific extension number (VPS port). Click Apply to save the changed data.
  • Page 154 5.6 KX-TD500 PBX Programming for Inband Integration Example Settings (2) Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature). Go to the 4-1 Trunk Line screen.
  • Page 155 5.6 KX-TD500 PBX Programming for Inband Integration Note • Specify the FDN for the extension group to which VM or AA has been assigned. Set the number of rings before a call is considered to be unanswered and therefore forwarded to the VPS (Intercept Routing No Answer timer).
  • Page 156 5.6 KX-TD500 PBX Programming for Inband Integration Click Apply to save the changed data. Installation Manual Document Version 3.0 2010/06...
  • Page 157 5.6 KX-TD500 PBX Programming for Inband Integration Example Settings (3) Program the PBX to direct incoming trunk (CO line) calls to an extension or group and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk (CO line) calls are directed to an extension or group (DIL feature). Go to the 4-1 Trunk Line screen.
  • Page 158 5.6 KX-TD500 PBX Programming for Inband Integration Note • Specify the FDN for the extension group to which VM or AA has been assigned. Program the amount of time that passes before unanswered calls are redirected to the VPS (Intercept Routing No Answer timer).
  • Page 159 5.6 KX-TD500 PBX Programming for Inband Integration Click Apply to save the changed data. Document Version 3.0 2010/06 Installation Manual...
  • Page 160: Kx-Ta Series Pbx Programming For Inband Integration

    5.7 KX-TA Series PBX Programming for Inband Integration 5.7 KX-TA Series PBX Programming for Inband Integration Note • The KX-TA824 can also be programmed via PC using the Operating and Maintenance Tool. Refer to 5.4 KX-TA824 PBX Programming for Inband Integration for more information. •...
  • Page 161 5.7 KX-TA Series PBX Programming for Inband Integration Trunk Mode—Set the mode for each trunk (CO line) to Normal. Use System Programs [414] (Day Mode), [415] (Night Mode), and [416] (Lunch Mode) to set this parameter. If the VPS is only answering calls not answered by user extensions: Flexible Ringing Assignment—For each trunk (CO line), use System Programs [408] (Day Mode), [409] (Night Mode), and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring.
  • Page 162 5.7 KX-TA Series PBX Programming for Inband Integration Installation Manual Document Version 3.0 2010/06...
  • Page 163: Configuring The System

    Section 6 Configuring the System This section explains how to configure the VPS for basic operation. Document Version 3.0 2010/06 Installation Manual...
  • Page 164: Starting Up

    6.1.2 Quick Setup 6.1 Starting Up 6.1.1 Before Programming Careful preparation before you begin programming the VPS will make the programming and customization process easier for you and the customer. Determine the customer’s needs. – Work with the owner/supervisor and Message Manager to build the Custom Service Greetings, Holiday Greetings, etc.
  • Page 165 6.1.2 Quick Setup Starting Quick Setup Start KX-TVA Maintenance Console and connect to the VPS (refer to 3.3 Starting KX-TVA Maintenance Console). Click Utility ® Quick Setup... in the menu bar. Click OK when the message is displayed. Document Version 3.0 2010/06 Installation Manual...
  • Page 166: Using Quick Setup

    6.1.2 Quick Setup Using Quick Setup System Security settings After you click Quick Setup, the System Security window appears. In this window, you can change the Administrator, System Manager, and Message Manager passwords, as well as other security-related settings. For more information, refer to 2.8 System Security in the Programming Manual.
  • Page 167 The next window displayed is the PBX Environment window. In this window, you can select the PBX Type, Integration Mode (KX-TVA50 only), and set other parameters essential for proper integration between the PBX and VPS. For more information, refer to 2.5.4.5 PBX Parameters in the Programming Manual.
  • Page 168: If Auto Configuration Is Started

    6.1.2 Quick Setup If Auto Configuration is started Auto Configuration (available for APT/DPT Integration only) allows the PBX and VPS to exchange information and make the setup process easier. If you cannot use Auto Configuration or skip Auto Configuration, continue from "If Auto Configuration is skipped"...
  • Page 169 6.1.2 Quick Setup Note • Each extension name retrieved from the PBX is stored in the respective subscriber’s mailbox settings. Extension names can be retrieved from the following PBXs: – KX-TDE series PBXs – KX-TDA series PBXs (MPR version 2.0 or higher) –...
  • Page 170 6.1.2 Quick Setup Mailbox settings The next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click Next. For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual. Note • The Mailbox Edit window allows you to set basic mailbox parameters only. Detailed mailbox settings can be made after Quick Setup has finished, by clicking the Mailbox Settings icon under Shortcuts.
  • Page 171 6.1.2 Quick Setup Port/Trunk settings The next window displayed is the Port/Trunk window. Configure Service Groups for each port/trunk (CO line), then click Next. For more information, refer to 2.3.1 Service Group in the Programming Manual. Document Version 3.0 2010/06 Installation Manual...
  • Page 172 6.1.2 Quick Setup Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click Finish. Installation Manual Document Version 3.0 2010/06...
  • Page 173 6.1.2 Quick Setup Finalizing Quick Setup Click Yes to save the settings and finish Quick Setup. If you click No, your settings will not be saved and you will return to the previous screen. If you clicked Yes, the following screen is displayed as your settings are saved. When Quick Setup is completed, the following screen will be displayed.
  • Page 174: If Auto Configuration Is Skipped

    6.1.2 Quick Setup If Auto Configuration is skipped Mailbox settings If you skip Auto Configuration, the next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click Next. For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual.
  • Page 175 6.1.2 Quick Setup Port/Trunk settings The next window displayed is the Port/Trunk window. Configure Service Groups for each port/trunk (CO line), then click Next. For more information, refer to 2.3.1 Service Group in the Programming Manual. Document Version 3.0 2010/06 Installation Manual...
  • Page 176 6.1.2 Quick Setup Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click Finish. Installation Manual Document Version 3.0 2010/06...
  • Page 177 6.1.2 Quick Setup Finalizing Quick Setup Click Yes to save the settings and finish Quick Setup. If you click No, your settings will not be saved and you will return to the previous screen. If you clicked Yes, the following screen is displayed as your settings are saved. When Quick Setup is completed, the following screen will be displayed.
  • Page 178: Centralized Voice Mail

    6.2 Centralized Voice Mail 6.2 Centralized Voice Mail Multiple KX-TDE or KX-TDA series PBXs connected in a private network can share the services of the VPS when it is connected to one of the networked PBXs using DPT integration. Mailbox numbers and extension numbers stored in the VPS can be up to 8 digits long, allowing you to create mailboxes for extensions of PBXs in the private network.
  • Page 179: Changing The Mailbox No. Length Mode

    6.2.2 Changing the Maximum Length of Mailbox Numbers 6.2.1 Changing the Mailbox No. Length Mode By default, if both 3-digit and 4-digit extension numbers are used by the PBX, the VPS will use 4-digit mailbox numbers. When creating mailbox numbers for 3-digit extensions, a "0" will be added to the end of each mailbox number.
  • Page 180 6.2.2 Changing the Maximum Length of Mailbox Numbers Installation Manual Document Version 3.0 2010/06...
  • Page 181: Configuring Vps Features Via Pc Programming

    Section 7 Configuring VPS Features via PC Programming This section explains how to configure the PBX via PC Programming to use certain VPS features. Document Version 3.0 2010/06 Installation Manual...
  • Page 182: Kx-Tde, Kx-Tda, And Kx-Taw Series Programming For Vps Features

    7.1.1 Live Call Screening Assignment via PC Programming 7.1 KX-TDE, KX-TDA, and KX-TAW Series Programming for VPS Features 7.1.1 Live Call Screening Assignment via PC Programming KX-TDE, KX-TDA, and KX-TAW series PBX users can program Live Call Screening features via PC programming.
  • Page 183: Button Assignment Via Pc Programming

    7.1.2 Button Assignment via PC Programming 7.1.2 Button Assignment via PC Programming KX-TDE, KX-TDA, and KX-TAW series PBX users can assign buttons for Live Call Screening (LCS), Two-way Recording (TWR), Two-way Transfer (TWT), and Voice Mail Transfer (VTR) via PC Programming. Follow the procedure below to assign each button.
  • Page 184: Kx-Ta824 Programming For Vps Features

    7.2.1 Live Call Screening Assignment via PC Programming 7.2 KX-TA824 Programming for VPS Features 7.2.1 Live Call Screening Assignment via PC Programming KX-TA824 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. Go to the 2.Extension - 2.Feature Settings screen.
  • Page 185 7.2.1 Live Call Screening Assignment via PC Programming Click Apply to save the setting. Go to the 2.Extension - 3.PT personal settings screen. Under LCS Mode, select Private or Hands-free. Click Apply to save the setting. Document Version 3.0 2010/06 Installation Manual...
  • Page 186: Button Assignment Via Pc Programming

    7.2.2 Button Assignment via PC Programming 7.2.2 Button Assignment via PC Programming KX-TA824 users can assign buttons via PC programming. Follow the procedure below to assign each button. Go to the 2.Extension - 4.Flexible Buttons screen. Select the desired CO button. Select LCS from the menu.
  • Page 187: Kx-Td500 Programming For Vps Features

    7.3.1 Live Call Screening Assignment via PC Programming 7.3 KX-TD500 Programming for VPS Features 7.3.1 Live Call Screening Assignment via PC Programming KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. Go to the 4-2 Extension Line screen.
  • Page 188: Button Assignment Via Pc Programming

    7.3.2 Button Assignment via PC Programming 7.3.2 Button Assignment via PC Programming KX-TD500 users can assign buttons via PC programming. Follow the procedure below to assign each button. Go to the 4-2 Extension Line screen. Select the Card No. and Port No. which you are going to program. Click CO Key in the upper right corner.
  • Page 189 7.3.2 Button Assignment via PC Programming Select the desired Key Type. When 2WAY-REC, 2WAY-TRN, or VTR is selected, enter the extension number in DN. Click OK. The Flexible CO Key screen (for all CO keys) is displayed again. Click OK. The 4-2 Extension Line screen is displayed again. Click OK or Apply.
  • Page 190 7.3.2 Button Assignment via PC Programming Installation Manual Document Version 3.0 2010/06...
  • Page 191: System Maintenance

    Section 8 System Maintenance This section describes how to perform common maintenance procedures. Document Version 3.0 2010/06 Installation Manual...
  • Page 192: Initializing The Vps

    8.1 Initializing the VPS 8.1 Initializing the VPS Initializing the VPS erases recorded messages and resets all settings to their default values. (System prompts, including customized prompts, are preserved.) There are 2 methods to initialize the VPS: using KX-TVA Maintenance Console, and using the Mode Switch. Initializing the VPS with KX-TVA Maintenance Console Select Utility®System Initialize/Restart®Initialize System.
  • Page 193 8.1 Initializing the VPS Enter the Mailbox No. Length (2–5 digits), System Manager’s Mailbox No. and Message Manager’s Mailbox No.. Click OK. Click OK to close all lines and continue with initialization. Click OK when system initialization is complete. Initializing the VPS with the Mode Switch Disconnect the port cables from the VPS.
  • Page 194 8.1 Initializing the VPS Set the Mode Switch to position 0. 1 2 3 4 Turn the power switch back on at the VPS. Note • The execution time for the initialization may differ each time it is performed because of system capacity and system programs.
  • Page 195: Backing Up The System

    8.2 Backing Up the System 8.2 Backing Up the System Select Utility®System Back Up®Make Backup..Document Version 3.0 2010/06 Installation Manual...
  • Page 196 8.2 Backing Up the System Select the data to be backed up, then enter the file path for the system backup. Then click Backup. The system will prepare the data to be backed up, and the backup will begin about 30 seconds later. The time needed to backup the data will vary depending on the connection method, communication speed, and the amount of data that is being backed up.
  • Page 197: Restarting The Vps

    8.3 Restarting the VPS 8.3 Restarting the VPS If the VPS is not functioning properly, restarting the VPS may resolve the issue. There are 3 methods for restarting the VPS, explained below. If the VPS does not function properly: Select Utility®System Initialize/Restart®Restart System. Click OK to close all lines and restart the VPS.
  • Page 198 8.3 Restarting the VPS KX-TVA50 RUN Indicator ALARM Indicator RESET Button SHUTDOWN Button KX-TVA200 RESET Button RUN Indicator SHUTDOWN Button ALARM Indicator If the VPS still does not function properly, press the RESET button only. Installation Manual Document Version 3.0 2010/06...
  • Page 199: Revision History

    Section 9 Revision History Document Version 3.0 2010/06 Installation Manual...
  • Page 200: Kx-Tva50/Kx-Tva200 Version 3.0

    9.3 KX-TVA50/KX-TVA200 Version 2.0 9.1 KX-TVA50/KX-TVA200 Version 3.0 Revised Content • 3.2 KX-TVA Maintenance Console Installation • 3.3 Starting KX-TVA Maintenance Console 9.2 KX-TVA50/KX-TVA200 Version 2.1 New Content • 6.2 Centralized Voice Mail 9.3 KX-TVA50/KX-TVA200 Version 2.0 New Content •...
  • Page 201: Index

    Index Document Version 3.0 2010/06 Installation Manual...
  • Page 202 Index Installing Optional Cards—KX-TVA50 Numerics Installing Prompt Data for the VM Menu Feature 2-Port Digital Expansion Card (KX-TVA503) 2-Port Hybrid Expansion Card (KX-TVA502) 4-Port Digital Expansion Card (KX-TVA204) KX-TA Series PBX Programming for APT Integration KX-TA Series PBX Programming for Inband...
  • Page 203 Recommendations for System Configuration Removing the Dummy Cover Plates Removing/Attaching the Front Cover Resetting the VPS Revision History KX-TVA50/KX-TVA200 Version 2.0 KX-TVA50/KX-TVA200 Version 2.1 KX-TVA50/KX-TVA200 Version 3.0 Screened Transfer from an SLT Securing the Cables Sequences for Voice Mail Integration...
  • Page 204: Wall Mounting Template

    Install a screw here. screw here. 120 mm (4-3/4 in) Wall Mounting Template for KX-TVA50 Note When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
  • Page 205 Install a Install a screw here. screw here. 130 mm (5-1/8 in) Wall Mounting Template for KX-TVA200 Note When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
  • Page 206 Notes Installation Manual Document Version 3.0 2010/06...
  • Page 207 Notes Document Version 3.0 2010/06 Installation Manual...
  • Page 208 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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