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Panasonic KX-TVP50 Subscriber's Manual

Voice processing system
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See also: Installation Manual
Voice Processing System
Subscriber's Guide
KX-TVP50
Model No.
Please read before use then save this manual for future reference.

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Summary of Contents for Panasonic KX-TVP50

  • Page 1 Voice Processing System Subscriber's Guide KX-TVP50 Model No. Please read before use then save this manual for future reference.

  • Page 2: Getting Started

    Thank you for purchasing the Panasonic Model KX-TVP50 Voice Processing System. The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: •...
  • Page 3 Introduction Structure of the Manual This manual consists of the following sections: Section 1 Mailbox Setup Describes the procedures for customising your mailbox. Section 2 Receiving Messages Explains how to access and manage received messages. Section 3 Sending Messages Tells you how to send messages, including recording and delivery. Section 4 Special Features Describes how to set up the special features of your mailbox.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents 1 Mailbox Setup ..............6 1.1 Logging in to Your Mailbox ............... 6 1.2 Recording Personal Greetings ............7 1.3 Setting, Changing and Clearing Your Password ......9 1.4 Recording Your Name ..............9 1.5 Service Access Commands............
  • Page 5 Table of Contents 4.10 Recording Personal Greetings for Caller ID ......... 31 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID ....32 4.12 Personal Caller Name Announcement ......... 33 4.13 Live Call Screening............... 35 4.14 Recording a Two-Way Conversation ..........36 4.15 Setting Telephone Numbers for Call Forwarding to Outside (CO) Line..36 4.16 Remote Call Forwarding Set ............

  • Page 6: Mailbox Setup

    Section 1 Mailbox Setup 1.1 Logging in to Your Mailbox Before you access Subscriber Services, you must first open your mailbox. FROM YOUR EXTENSION Extn. No. of VPS FROM ANOTHER EXTENSION Enter the extension Off-hook . number of the VPS. FROM YOUR EXTENSION (When the Direct Mailbox Access is enabled) To receive a message...

  • Page 7: Recording Personal Greetings

    Section 1 Mailbox Setup • You will hear " For other features" only when the System Administrator or the System Manager assigns an Interview Mailbox or an extension number for Remote Call Forwarding feature to your mailbox, or authorises you the use of the Message Waiting Notification feature or the External Message Delivery feature.
  • Page 8 Section 1 Mailbox Setup TO CHANGE OR ERASE To change To accept To erase Follow the prompts On-hook. according to your needs. • Recording a Caller ID Greeting is available only when your Class of Service parameter is enabled. To record a Caller ID Greeting, see 4.10 Recording Personal Greetings for Caller ID.

  • Page 9: Setting, Changing And Clearing Your Password

    Section 1 Mailbox Setup 1.3 Setting, Changing and Clearing Your Password The VPS provides the option of assigning a password to your mailbox to protect the messages stored there from unauthorised access. A password should be no longer than 10 digits (using the keys 0-9). You can change your password at any time. When setting your password, avoid using obvious number combinations.

  • Page 10: Service Access Commands

    Section 1 Mailbox Setup 1.5 Service Access Commands Before routinely using the VPS, you should familiarise yourself with the Service Access Commands shown in the Appendix. The most important ones are the following: — pressing this during system prompts activates Voice Mail Service. You can record a message after entering a mailbox number at the prompt.

  • Page 11: Receiving Messages

    Section 2 Receiving Messages 2.1 Receiving Messages The VPS plays both the new and saved messages that are in your mailbox along with the date, time, and sender information pertaining to each message. To repeat the message Subscriber’s Main Menu To replay the previous message Log into your Press 1.
  • Page 12 Section 2 Receiving Messages TO RECORD A MESSAGE Subscriber’s Main Menu Log into your Press 1. Press 4. Press 2 to record Record the mailbox. a message. message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS Press 1 to Press 2 to accept end recording.

  • Page 13: Message Transfer

    Section 2 Receiving Messages 2.3 Message Transfer This function allows you to transfer messages to other mailboxes. OPTION 1: Enter the mailbox Subscriber’s by NUMBER. Main Menu OPTION 2: Enter the mailbox Log into your mailbox. Press 1. Press 7. by NAME.

  • Page 14: Accessing Your Mailbox From An Outside Telephone

    Section 2 Receiving Messages • If the message is assigned as private, it cannot be transferred to other mailboxes. • No acknowledgment will be given that the message has been transferred. 2.4 Accessing Your Mailbox from an Outside Telephone Follow this procedure to check your messages remotely. •...

  • Page 15: Sending Messages

    Section 3 Sending Messages 3.1 Delivering Messages to Other Subscribers Use this feature to send the same message to several other subscribers. OPTION1: Enter the mailbox by NUMBER Subscriber’s Main Menu OPTION2: Enter the mailbox by NAME Log into your mailbox. Press 2.
  • Page 16 Section 3 Sending Messages • You can specify a maximum of 20 mailboxes as destinations for 1 message. TO RECORD A MESSAGE TO SET DELIVERY TIME AND/OR PRIVATE STATUS Record a message. Press 1 Press 2 to FOR IMMEDIATE DELIVERY to end accept the recording.

  • Page 17: Checking Mailbox Distribution

    Section 3 Sending Messages • You will not hear " for AM, for PM" when the System Administrator has set the time stamp of User Prompts as "24-h". • See "Note about the Day of the Month entry" in Section 2.2 Replying to Messages.
  • Page 18 Section 3 Sending Messages Subscriber’s Main Menu Log into your mailbox. Press 6. Press 3. Press 3. Press 1 or 2 to choose the delivery list. TO DELETE To delete all To delete one Press 1 to Press 2. Make your selection. Press 1 to On-hook.

  • Page 19: Sending External Delivery Messages

    Section 3 Sending Messages 3.4 Sending External Delivery Messages Use this feature to record and send external delivery messages. • The System Administrator or the System Manager must authorise this feature before it can be used. • Moreover, External Message Delivery has various limits (retry times, message length, max.

  • Page 20: Receiving External Delivery Messages

    Section 3 Sending Messages • The 4-digit password is not your password to log into your mailbox. You can decide it each time you send an external delivery message. Be sure to share the 4-digit password with the message receiver. •...

  • Page 21: Replying To External Delivery Messages

    Section 3 Sending Messages 3.6 Replying to External Delivery Messages Use this feature to reply to External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to receive Enter the password Press #. the message. that the sender assigned. from the VPS.

  • Page 22: Checking And Setting External Message Delivery Status

    Section 3 Sending Messages 3.7 Checking and Setting External Message Delivery Status After recording external delivery messages, you can check the delivery schedule or review the specified recipients. You can only check the delivery status (to, if you wish, cancel delivery or change the delivery time and date) of messages that have not yet been delivered.

  • Page 23: Special Features

    Follow the prompts On-hook. mailbox. according to your needs. • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in Glossary). 4.2 Covering Extension The caller goes to the covering extension in 3 ways: •...

  • Page 24: Incomplete Call Handling Status

    Section 4 Special Features Subscriber’s Extension No. Main Menu Log into your mailbox. Press 4. Press 2. Enter the extension number. WHEN YOU REASSIGN THE COVERING EXTENSION Extension No. Enter the new Press 2 Press 1 On-hook. to accept. to change. extension number.

  • Page 25: Message Reception Mode

    Section 4 Special Features • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in Glossary). 4.4 Message Reception Mode Use this feature to direct callers to either your regular or interview mailbox.

  • Page 26: Personal Group Distribution Lists

    Section 4 Special Features 4.5 Personal Group Distribution Lists Use the Personal Group Distribution List to send the same message to several mailboxes in a single operation. Up to 4 lists can be maintained with each list containing up to 20 mailbox members. Subscriber’s Group No.

  • Page 27: Deleting Group Distribution Members

    Section 4 Special Features 4.6 Deleting Group Distribution Members Use this feature to delete group members from a Group Distribution List. You can delete the members individually or altogether. Subscriber’s Group No. Main Menu Log into your Press 5. Press 4. Enter the group Press 3 to delete mailbox.
  • Page 28 Section 4 Special Features party who left the message. The telephone number stored on the VPS for your beeper (pager) must include the beeper (pager) display command. Three features can be set for message waiting notification: Message Waiting Lamp Status, Change Device Status, and Assign Telephone Number. These features can be set by the System Administrator or at a subscriber telephone.

  • Page 29: Interview Mailbox

    Section 4 Special Features WHEN YOU PRESS 3 TO CHANGE FOR AN OUTSIDE (CO) LINE IF NEEDED Line Access Code Area Code Enter a Line Access Press 1 Enter the Code to seize to change. Area Code. Press 1, 2 or 3. an outside (CO) line.
  • Page 30 Section 4 Special Features • To activate this feature, your System Manager or System Administrator must assign an Interview Mailbox to your mailbox. • One way to make your Interview Mailbox easily accessible to callers is to ask the System Administrator to add your Interview Mailbox as a keypad option to a Custom Service menu.

  • Page 31: Recording Personal Greetings For Caller Id

    Caller ID numbers, see 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in Glossary).

  • Page 32: Assigning Caller Id Numbers For Personal Greeting For Caller Id

    Section 4 Special Features • When you change the greeting, follow the steps in "TO RECORD FOR THE FIRST TIME" to re-record. 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID Use this feature to assign Caller ID numbers for pre-recorded personal greetings. Each greeting supports up to 8 Caller ID numbers.

  • Page 33: Personal Caller Name Announcement

    (Caller ID Screening), and (3) the VPS pages you by intercom (Intercom Paging). • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration"...
  • Page 34 Section 4 Special Features TO ASSIGN AND RECORD FOR THE FIRST TIME Subscriber’s Main Menu TO CHANGE Log into your mailbox. Press 5. Press 5. TO ADD OR DELETE TO ASSIGN AND RECORD FOR THE FIRST TIME Caller ID No. Press 1 Press 2 State a caller...

  • Page 35: Live Call Screening

    You can speak with the caller by pressing the feature key or you can stop listening to the message by replacing the handset. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration"...

  • Page 36: Recording A Two-Way Conversation

    Normally, conversation recording time is limited. However, there is an "Unlimited Message Length" option. Call your System Administrator for assistance. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration"...

  • Page 37: Remote Call Forwarding Set

    Section 4 Special Features To change Telephone number 1 Subscriber’s Main Menu To change Telephone number 2 Log into your Press 5. Press 6. Make your selection. mailbox. FOR THE FIRST TIME WHEN YOU WANT TO CHANGE THE TELEPHONE NUMBER Telephone No.
  • Page 38 Section 4 Special Features • This feature is available to you only if you are using a Panasonic KX-TD series telephone system with DPT Integration (see "DPT Integration" in Glossary). To forward all calls Subscriber’s To forward busy calls Main Menu...
  • Page 39 Section 4 Special Features • Your System Administrator or System Manager must authorise this feature before it can be used. • You must program Telephone number 1 and/or Telephone number 2 beforehand in Mailbox Management (See 4.15 Setting Telephone Numbers for Call Forwarding to Outside (CO) Line); otherwise " telephone number 1"...

  • Page 40: Appendix

    Appendix Quick Reference...

  • Page 41: Glossary

    Glossary Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA624 and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD816 or the KX-TD1232.

  • Page 42: Company Greeting

    Glossary Called Party ID (Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox. Caller ID Call Routing (Available with APT/DPT Integration only.) The VPS automatically sends calls from pre-assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service.
  • Page 43 Glossary Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (outside [CO] line to several extensions) terminates on telephones and VPS ports.

  • Page 44: External Message Delivery List

    Glossary External Delivery Message A message intended for automatic delivery to outside parties and/or extensions. The message can be delivered immediately or at a specified time. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations.

  • Page 45: Interview Service

    Glossary Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. There are 6 options for the Incomplete Call Handling Service: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper (pager), (5) transfer the caller to the operator, or...
  • Page 46 Glossary LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer. Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone.

  • Page 47: Message Waiting Lamp

    Glossary Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO). Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked "private". Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox.

  • Page 48: Private Message

    Glossary Password A combination of numbers selected by the subscriber to protect access to her mailbox. If forgotten, the System Administrator or System Manager can clear it so that the subscriber can select a new password. Personal Greetings A subscriber can record messages to greet callers. There are 3 kinds of Personal Greetings: (1) No Answer Greeting (2) Busy Signal Greeting...

  • Page 49: Scanning Messages

    Glossary Remote Call Forwarding Set (Available with DPT Integration only.) A subscriber and the Message Manager can program her extension from a remote location to forward various types of calls to a desired extension or an outside telephone. There are 6 forwarding settings available: (1) Forward All Calls (2) Forward Busy Calls (3) Forward No Answer Calls...

  • Page 50: System Administration

    Glossary Station Programming Programming via the proprietary telephone. Subscriber A person who has an assigned mailbox. System Administration System programming can be performed in 2 ways: (1) Locally (personal computer connected directly to the RS-232C port of the VPS), or (2) remotely (personal computer connected via the telephone network and the external modem of the VPS).

  • Page 51: Unlimited Message Length

    6 minutes. Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVP50).
  • Page 52 Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). You may print out this manual solely for internal use with this model. Exceptin whole above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of KME and its licensee.

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