Troubleshooting The Lan Interface - Panasonic DP-1510P Service Manual

4.5.

Troubleshooting the LAN Interface

4.5.1. Checking Network Configuration
Print the current Internet Parameters List
Ask the customer for the Pre-Installation
Information form filled out by the Network
Administrator.
Verify this information with the Internet
Parameters List that you just printed.
Are the Internet Parameters entered
correctly into the unit?
Locate a PC connected to the same Subnet
Mask as the unit
From the DOS Prompt, enter the following
command-line utility: ipconfig /all
Does the displayed Network configuration,
match the following settings of the unit
Internet Parameters ?
Default Gateway IP Address:
DNS Server IP Address:
Subnet Mask:
From the DOS Prompt, enter the following
command-line utility: "route print"
Does the current routing table for the
Gateway match ?
Does the Default Gateway respond to the
"ping IP" command ?
Does the DNS Server respond to the
"ping IP" command ?
Does the unit respond to the
"ping host name" command ?
Does the unit respond to the
"telnet" command ?
Ask the Network Administrator to verify the
POP/SMTP account and system status.
Edition 2.0
START
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Re-enter the Internet Parameters correctly.
No
Ask the Network Administrator to
verify the proper information.
No
Ask the Network Administrator to correct
the routing table on that Gateway.
No
Check the power switch, cables and the
current settings of unit.
No
Ask the Network Administrator to check the
Default Gateway and system status.
No
Ask the Network Administrator to check the
Default Gateway and system status.
No
Replace the SC and/or LANB PCB
219
DP-1510P/1810P
/1810F/2010E
APR 2002