Factory Service Policies And Procedures; Technical Support; General Service Procedures - Avidyne IFD540 Installation Manual

12. Factory Service Policies and Procedures

12.1 Technical Support

Avidyne's website contains information that may assist the operator and installer with
questions or problems with their Avidyne IFD5XX. Technical support questions may be
submitted, via the following:
An Avidyne Technical Support Representative will respond as soon as possible. Avidyne
business hours are:
Please include the part number, revision number and serial number of the unit in all
correspondences. For problem reporting, please provide as many details associated with the
problem as possible.
For After Hours Technical Support, via the following:

12.2 General Service Procedures

Repair of the IFD5XX are performed at authorized Part 145 service centers and the Avidyne
factory.
Prior to returning a unit for service, contact Avidyne at 1-888-723-7592 to obtain a Return
Merchandise Authorization (RMA) number.
When calling or emailing for product-related help, please have the following information
available:
1. Customer Name/Account Information
2. IFD5XX Serial Numbers either read it from the label
physically attached to back of IFD (need to partially remove
the IFD to see it), or get it from the aircraft maintenance
records.
3. IFD5XX Software Part Numbers: Press the "SYS" page
function key and then tab over to the "Setup" tab. Record the
"Software Version" and the "Flight Software Part Number".
Also make a note of any other yellow text on that page.
4. Be prepared to download the aircraft flight logs and
email/transmit them to Avidyne Customer Service.
600-00299-000
Email: techsupport@avidyne.com
Fax: 781-402-7599
Voice: 1-888-723-7592
Internet: www.Avidyne.com
Monday through Friday: 8:00 AM to 5:00 PM Eastern Time
AOG Support: 877-900-4AOG (4264)
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IFD5XX Installation Manual
Revision: 02