Announcement Function - NEC Univerge SV8100 Features And Specifications Manual

Issue 1.0

ANNOUNCEMENT FUNCTION

Description
There are no Default announcements, Progress announcements, or Position in Queue announcements
for the UCB. Each announcement can be recorded either using the Administrator application audio editor
with audio recorded from the telephone or PC microphone or by importing it from.WAV or. VOX files.
Optimum recording settings for studio recordings are available in the online help. Each announcement
can be used by any queue. Each announcement can be edited using the Administrator GUI .WAV editor
to delete or paste audio content. All announcements are stored in the UCB internal database.
Conditions
General:
When all agents in the ACD queue are busy, the caller waits in queue until an agent
becomes available. In addition to MOH, the caller can receive Welcome and Please Hold
progress announcements that can include Position in Queue and Estimated Time to Answer.
Each caller hears every announcement from the beginning; an optional system-wide setting
allows callers hearing delay messages to be interrupted and delivered to an agent when one
becomes available during a queue progress announcement.
Restrictions
When all UCB ports are busy, the caller continues to hear ringback or MOH until a UCB port
becomes available. The number of licensed Q-Announce ports determines the number of
available ports. UCB exception reporting allows auditing of how often callers had to wait for
an announcement port to become available.
A maximum of 64 trunks can be queued up waiting for agents at one time.
VOICEMAIL FUNCTION
Description
User mailboxes are assigned to a mailbox class that defines a maximum number of new, saved, and
deleted messages that the mailbox can contain and the number of days before purging each type of
message.
There are Company and User mailboxes. The company mailbox defines the main greeting, company
schedule, and available default one touch keys. User mailboxes are for individuals and can have
customized settings that can be changed anytime from the Administrator GUI, user computer desktop, or
the telephone interface.
2 - 1146 UCB (Unified Communications for Business)
UNIVERGE SV8100