Problem Resolution - Datamax M-Class Operator's Manual

7.0 Problem Resolution

Should a problem arise, the information in this section will help you resolve it. The following table lists problems that will not
necessarily generate an error message. (For printers equipped with a display, see Section 7.1. for information on displayed
messages.) Items denoted with an '*' are for printers with displays only.
If you have questions, or if problems persist, contact a qualified technician or Datamax Technical Support.
If experiencing this problem...
Can not communicate through the
parallel port:
Can not load media through the
optional cutter:
*The LCD is blank, but the Ready
Indicator is 'On':
Erratic feeding:
Erratic printing (instead of the
label format, strange characters are
printed):
™
Intellifont will not print:
Light print on the right side
(facing the printer) of the label:
M-Class
Observe the Ready Indicator as the format is sent to the printer. If it does not flash, check
the parallel cable type. Also check the protocol and port settings of the printer and host.
WARNING! Use extreme care. Turn 'Off' and unplug the printer before proceeding.
Ensure that the cutter is properly installed. Plug in and turn 'On' the printer. You should
hear the cutter blade rotate and position itself properly. However, if the problem
continues call for service.
The display contrast may set too low. Press and hold the MENU Key for 10 seconds or
until the display reappears.
The printer may require Calibration;
Printers without front display: Perform the Calibration Procedure, see section 4.7.1.
Printers with front display:
• The printer may be in Hex Dump Mode; see Section 7.2.
• If using the serial port for communicating, check both the host and printer port
settings; the printer may be set to eight data bits while the host is set to 7 (or vice
versa).
™
Intellifont format is Little/Big Endian specific. The printer uses Big Endian. Refer to
your font supplier for information.
• The Printhead Leveling Cam may be incorrectly adjusted; see Section 6.2.
• The Printhead or Platen Roller may be dirty or worn; clean or call for service.
Try this solution...
Press and hold the
FEED
label gap or mark is advanced.
button until at least one
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