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Chapter 10 Troubleshooting
4
If you have checked the wiring and the module is still not operational disconnect and
repackage the module, and return it to your distributor.
Time on the CallPilot 100/150 does not match the time on the
telephone system
When you change the time on the telephone system, it can take up to 10 minutes for the time on the
CallPilot 100/150 to change.
LED error messages
CallPilot 100/150 uses the LEDs to indicate an error message.
LED 1 is blinking quickly
If LED
1 is blinking quickly, the Bootloader has encountered an error.
1
Make sure the feature cartridge is in the bottom PCMCIA slot and it is seated properly.
2
Make sure no one is logged into Norstar Remote Utilities. If someone is, ask them to log out
until the CallPilot 100/150 has finished rebooting.
LED 1 and LED 2 are blinking quickly
If LED
1 and LED
"The Power-on Diagnostics fail" on page
LEDs 1 to 4 turn on at power up but do not briefly turn off during start up
LEDs
1 to
the hardware initialization has failed. Refer to
One or more of LEDs 1 to 4 do not turn on after CallPilot 100/150 has
finished starting up
LEDs
1 to
LEDs are off, the LED number indicates the line number that is not connected to the telephone
system. If the lines are supposed to be connected to the telephone system:
1
Check the wiring between the telephone system and the CallPilot 100/150.
2
Make sure the wiring between the telephone system and the CallPilot 100/150 is less than 15
meters (50 feet) long.
LED 6 does not turn on after CallPilot 100/150 has finished starting up
If LED
application has failed to start. Refer to
P0604218 02
2 are blinking quickly, the Power-on Diagnostics have failed. Refer to
4 turn off briefly during the start up process. If these LEDs do not turn off briefly,
4 indicate the lines that are connected to the telephone system. If any of these
does not turn on a few minutes after CallPilot 100/150
63.
"The Power-on Diagnostics fail" on page
"CallPilot 100/150 does not function at all" on page
63.
has finished starting up, the
/
62.