Callpilot 100/150 Does Not Function At All - Nortel CallPilot 150 Installation And Maintenance Manual

62 Chapter 10 Troubleshooting
1
Ensure the RS-232 terminal communication parameters are set to 9600 baud/ 8 data bits/1 stop
bit/no parity/no flow control. For instructions about setting these parameters, refer to the
manual supplied with the terminal.
2
Check the RS-232 cable. Ensure it is connected to the serial port on CallPilot 100/150 and to
the serial port on the terminal.
3 Reset the terminal (or terminal emulation software).
4
On the RS-232 cable, use a multi-tester to check the continuity of the pins:
• pin 2 - pin 2
• pin 3 - pin 3
• pin 7 - pin 7
If any check fails, replace the cable.
5 Use a different terminal.
6 If there is still a problem, reboot the CallPilot 100/150 system. If there is no improvement call
your support line.

CallPilot 100/150 does not function at all

CallPilot 100/150 is not functioning when there is no response from the terminal, or the Feature
Codes do not appear on the telephone display.
1
Check the LEDs
If LED 1 is blinking quickly, the Bootloader has encountered an error. Check that the
Feature Cartridge is installed in the bottom PCMCIA slot.
If LED 1 and LED
"The Power-on Diagnostics fail" on page
2 Make sure that no one is logged into the Norstar Remote Utilities application. If someone is,
have the person exit from Norstar Remote Utilities and then restart CallPilot 100/150. After
CallPilot 100/150 has started up, the person can start Norstar Remote Utilities again.
3 Check to ensure the:
• TCM port is connected to the CallPilot 100/150
• the Power Indicator light is lit
• power supply cord is plugged into the AC socket
• power supply cord is connected to the CallPilot 100/150 module
• CallPilot 100/150 module is getting power from -0.9(.64t)11 frome k0.9( )]TJ/F4 1 Tf3.29670 -1.7363 TD
t e e
•
P0604218 02
.
2 are blinking quickly, the Power-on Diagnostics have failed. Refer to
63.
p e p e P i n P e P i o e