Appendix 4: Service Messages - GE NX-10 Installer Manual

Appendix 4: Service messages

The keypad displays service messages as a result of manual and automatic tests. Table 44 Service
messages lists each message and outlines the action you should take to resolve the problem. When
the keypad beeps due to a fault condition, press the # key to view the fault condition information.
Table 44. Service messages
Message Definition
Panel There has been interference with the
Box Tamper control panel casing.
Panel The control panel tried to send a
Fail to message to the central station but
Communicate failed.
Panel The control panel has had a total loss of
Loss of Time power and the clock must be reset.
Panel The standby battery for the control
Low Battery panel is low.
Panel The control panel has detected an
Over-Current excessive amount of current being
drawn from one of the outputs and has
disabled the output as a means of
protection.
Panel The phone line connected to the control
Line Fault panel is not working properly.
Panel The mains power supply to the control
Mains Fault panel is missing.
Panel The connection to the control panel's
Siren Fault siren is broken.
Remote A reporting module tried to send a
Fail to message to the central station but
Communicate failed.
Remote There has been interference with the
Box Tamper casing of an expansion module.
Remote The standby battery in an expansion
Low Battery module is low.
Action
Ensure that the casing is mounted correctly on a
flat surface and is not damaged. If there is no
damage, close the casing securely.
Ensure that the phone line is connected properly.
Use a test phone to check that the phone service
is available. Ensure that the central station phone
number, account and protocol options are
correct.
Reset the system clock and date using the User
Menu>Set Date/Time menu option..
The battery may need replacing. This may be a
temporary condition caused by a long power
failure.
Check the system for wiring faults.
An overcurrent message can be reset only by
triggering the siren correctly, for example, by
generating a tamper on a zone that activates the
sirens. This is a security feature to ensure that the
overcurrent message has disappeared and the
sirens can work properly again.
Ensure that the phone line is connected properly.
Use a test phone to check proper service.
Reconnect the power supply and ensure it is
working properly.
Repair the open circuit.
Ensure that the phone line is connected properly.
Use a test phone to check that the phone service
is available. Ensure that the central station phone
number, account and protocol options are
correct. Check that the module is connected and
working.
Ensure that the casing is not damaged and is
mounted correctly on a flat surface. If there is no
damage, close the casing securely.
The battery may need replacing. This may be a
temporary condition caused by a long power
failure.
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