Acd Help - Vodavi XTS Station User Manual

6
To create a CALL QUALIFIER flexible button:
1. Press SPEED twice.
2. Press the button to be programmed (must be programmed in
database as a flexible button).
3. Dial the CALL QUALIFIER feature code [570] and then press [#]. A
confirmation tone will sound.
4. Press the ON/OFF button (SPEAKER button on IP Phone).
To create a one-touch CALL QUALIFIER flexible button:
1. Press SPEED twice.
2. Press the button to be programmed (must be programmed in
database as a flexible button).
3. Dial the CALL QUALIFIER feature code [570] + [YYY] (YYY= the last
three digits of a desired speed bin 9000-9099, that has been
preprogrammed with a qualifier code). A confirmation tone will
sound.
4. Press the ON/OFF button (SPEAKER button on IP Phone).

ACD Help

While on a call in progress, the following results will occur when an
Agent presses their preprogrammed HELP flexible button.
AGENT
The Agent will hear a confirmation tone and their HELP button will
illuminate if a supervisor is logged into their ACD group.
If no supervisor is logged in, the Agent will receive an error tone
and the HELP button will not illuminate.
SUPERVISOR
An ACD supervisor station will receive a Help message when an
ACD member in the same group initiates a Help request.
This function will also send a Camp-On tone to the supervisor's
keyset speaker. A Help message will take precedence over
other messages. The supervisor can clear the message by
pressing their HELP button.
ACD/UCD