Acd Help - Vodavi Station User Manual

6
To create a CALL QUALIFIER flexible button:
1. Press SPEED twice.
2. Press the button to be programmed (must be programmed
in database as a flexible button).
3. Dial the CALL QUALIFIER feature code [570] and then press
[#]. A confirmation tone will sound.
4. Press the ON/OFF button.
To create a one-touch CALL QUALIFIER flexible button:
1. Press SPEED twice.
2. Press the button to be programmed (must be programmed
in database as a flexible button).
3. Dial the CALL QUALIFIER feature code [570] + [YYY ] (YYY=
the last three digits of a desired speed bin 000-099). A
confirmation tone will sound.
4. Press the ON/OFF button.

ACD Help

While on a call in progress, the following results will occur
when an Agent presses their preprogrammed HELP flexible
button.
AGENT
The Agent will hear a confirmation tone and their HELP
button will illuminate if a supervisor is logged into their
ACD group.
If no supervisor is logged in, the Agent will receive an error
tone and the HELP button will not illuminate.
ACD/UCD