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4600 Series IP Telephone LAN Administrator's Guide
Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones
Condition
The telephone continually reboots, or reboots
continuously about every 15 minutes.
The message light on the telephone turns on and off
intermittently, but the telephone never registers.
The telephone stops
working in the middle of
a call,
The telephone stops
working in the middle of
a call,
Error Conditions
5-2
AND no lights are lit on
the phone and the
display is not lit.
AND power to the
telephone is fine (and
the telephone may have
gone through the
restarting sequence).
Cause/Resolution
CAUSE: This is a firmware fault; the
MAC address in memory is corrupted.
RESOLUTION: The telephone must be
returned to Avaya for repair.
CAUSE: This is a hardware fault.
RESOLUTION: The telephone must be
returned to Avaya for repair.
CAUSE: Loss of power
RESOLUTION: Check the connections
between the telephone, the power
supply, and the power jack. For
example, verify that either static
addressing was not used or that any
changes to static addresses were
entered correctly.
CAUSE: Loss of path to Avaya media
server, DHCP Lease expired, or DHCP
server not available when telephone
attempts to renegotiate DHCP lease.
RESOLUTION: As above. Note that if
the telephone is attached to a 30A
switched hub, upon loss of Ethernet
connectivity, the usual "No Ethernet"
message is not displayed.
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