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Avaya 4600 Series Installation Manual

Avaya 4600 Series Installation Manual

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4600 Series IP Telephone
Installation Guide
555-233-128
Issue 7
July 2008

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Summary of Contents for Avaya 4600 Series

  • Page 1 4600 Series IP Telephone Installation Guide 555-233-128 Issue 7 July 2008...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Pre-Installation Checklist ....... Assembling the 4600 Series IP Telephone ..... .
  • Page 4 Restart the Telephone ....... Boot File Needs to be Upgraded ......4 4600 Series IP Telephone Installation Guide...

  • Page 5: Issue 7 July 2008

    Contents Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded ..... Latest Boot File and System-Specific Application File Already Loaded .
  • Page 6 Contents 6 4600 Series IP Telephone Installation Guide...

  • Page 7: Chapter 1: Introduction

    Chapter 1: Introduction About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones. The 4600 Series IP Telephone product line supports two signaling protocols, the Session Initiation Protocol (SIP) and the H.323 protocol. The chart below shows the 4600 Series IP Telephone models and the protocol(s) they support.

  • Page 8: Intended Audience

    Unless otherwise indicated, references in this document to the DEFINITY Note: servers also refer to MultiVantage™ media servers. Intended Audience This document is intended for personnel who install the 4600 Series IP Telephones. CAUTION: Avaya does not support many of the products mentioned in this document. Take CAUTION:...

  • Page 9: Change History

    Telephones’ addition to the 4600 Series IP Telephone product line. Issue 1.8 This version of the document, revised and issued in June, 2003, supports through Avaya Communication Manager Releases 1.2 and 1.3. This version also supports the 4602SW and 4630SW IP Telephones’ addition to the 4600 Series IP Telephone product line.

  • Page 10: What's New In This Release

    Supplicant operation can now be disabled using the new system parameter DOT1XSTAT. For detailed information regarding administrative updates and revisions, see the 4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507). 10 4600 Series IP Telephone Installation Guide...

  • Page 11: Terms Used In This Guide

    Quality of Service, used to refer to several mechanisms intended to improve audio quality over packet-based networks. Read Request packet. A message sent from the 4600 Series IP Telephone to the TFTP server, requesting to download the upgrade script and the application file.

  • Page 12: Conventions Used In This Guide

    Bold text is also used for general emphasis. italics Italic type indicates a document that contains additional information about a topic. 12 4600 Series IP Telephone Installation Guide...

  • Page 13: Online Documentation

    Online Documentation Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://www.avaya.com/support Related Documents ® DEFINITY ECS (Enterprise Communication Server) Documentation Release 8.4 ● This document describes how to administer a DEFINITY ECS switch with Release 8.4 software.
  • Page 14 ● This document describes how to install and administer the Converged Communication Server with the latest CCS software release. SIP Support in Release 3.0 of Avaya Communication Manager running on the Avaya ● S8300, S8500, and 8710 Media Server (555-245-206) This document describes requirements and introduces procedures for administering SIP (Session Initiation Protocol) with Avaya Communication Manager Release 3.0.
  • Page 15 This document describes how to administer DHCP, TFTP, SIP Registration, and other servers as appropriate for the 4600 Series IP and SIP IP Telephones. It also provides troubleshooting guidelines for the 4600 Series IP and SIP IP Telephones and for the DHCP and TFTP servers.

  • Page 16: Customer Support

    This document provides detailed installation instructions for the EU24/EU24BL Expansion Module. Customer Support For 4600 Series IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...

  • Page 17: Chapter 2: 4600 Series Ip Telephone Installation

    IP Addresses and TFTP or HTTP/HTTPS to download new software versions for the telephones. Most 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC. The 4606, 4612, 4624, and 4630 IP Telephones provide a repeater.

  • Page 18: Ip Telephone Models

    Avaya support Web site. Software As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software for registration and operation. When the telephone is first plugged in, a software download from a TFTP or HTTP server is initiated. The software download gives the telephone the functionality of an Avaya IP Telephone.

  • Page 19: Pre-Installation Checklist

    Pre-Installation Checklist Pre-Installation Checklist Before plugging in the 4600 Series IP Telephone, verify that all the following requirements are met. Failure to do so prevents the telephone from working and can have a negative impact on the network. Print copies of this checklist for each server and IP telephone.
  • Page 20 The upgrade script and application files from the Avaya Support Web site are loaded correctly on the TFTP server. If applicable, the LDAP and DNS servers are administered as described in the 4600 Series IP Telephone LAN Administrator Guide. This is a consideration only for 4610SW/4620/ 4620SW/4621SW/4622SW/4625SW, and 4630/4630SW installations.
  • Page 21 1 Category 5e modular line cord is available for the connection between the IP telephone and the PC. Verify that the 4600 Series IP Telephone package includes the following components: 1 telephone set ●...

  • Page 22: Assembling The 4600 Series Ip Telephone

    With one exception, there are two options to power 4600 Series IP Telephones. There is only one way to power the 4630 IP Telephone. All 4600 Series IP Telephones can be locally powered with a Telephone Power Module (DC power jack), available separately. In addition, the 4601/ 4601+/4602/4602SW/4602SW+/4606/4610SW/4612/4620/4620SW/4621SW/4622SW/4624/ 4625SW/4630SW IP Telephones support IEEE 802.3af-standard LAN-based power.
  • Page 23 Assembling the 4600 Series IP Telephone Figure 1 through Figure 11 provides illustrations to connect cords to jacks on 4600 IP Series Telephones. See the chart below to determine the applicable illustration. Use the illustrations and associated procedures as appropriate for telephone assembly.
  • Page 24 4600 Series IP Telephone Installation Figure 1: Connection Jacks on a 4606/4612/4624 IP Telephone See Note optional (DSS 4624) facultatif optionale 24 4600 Series IP Telephone Installation Guide...
  • Page 25 4. If the telephone is to be powered locally in the United States and Canada, plug the power cord into the 4600 Series IP Telephone, and the power cord plug into the wall socket. If the telephone is to be powered locally outside the United States and Canada, connect the 1151 power brick to the power cable.
  • Page 26 4600 Series IP Telephone Installation Figure 2: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP Telephone - Option A 1151B optional (DSS 4624) facultatif optionale opcional 26 4600 Series IP Telephone Installation Guide...
  • Page 27 Assembling the 4600 Series IP Telephone Figure 3: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP Telephone - Option B optional (DSS 4624) facultatif optionale opcional Issue 7 July 2008...
  • Page 28 Figure 4: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/4625SW/4630SW IP Telephone - Option A 1151B Note: The 4622SW does not have a optional Note: facultatif handset, but instead can optionale support a second headset. opcional 28 4600 Series IP Telephone Installation Guide...
  • Page 29 Assembling the 4600 Series IP Telephone Figure 5: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/4625SW/4630SW IP Telephone - Option B Note: The 4622SW does not have a Note: optional handset, but instead can facultatif support a second headset. optionale opcional Issue 7 July 2008...
  • Page 30 4600 Series IP Telephone Installation Figure 6: Connection Jacks on a 4630 IP Telephone optional facultatif optionale opcional 30 4600 Series IP Telephone Installation Guide...
  • Page 31 Assembling the 4600 Series IP Telephone Figure 7: Connection Jacks on a 4630SW IP Telephone - Option A 1151B optional facultatif optionale opcional Issue 7 July 2008...
  • Page 32 4600 Series IP Telephone Installation Figure 8: Connection Jacks on a 4630SW IP Telephone - Option B optional facultatif optionale opcional 32 4600 Series IP Telephone Installation Guide...
  • Page 33 Assembling the 4600 Series IP Telephone Figure 9: Connection Jacks on a 4610SW IP Telephone - Option A Issue 7 July 2008...
  • Page 34 4600 Series IP Telephone Installation Figure 10: Connection Jacks on a 4610SW IP Telephone - Option B 34 4600 Series IP Telephone Installation Guide...
  • Page 35 Assembling the 4600 Series IP Telephone Figure 11: Connection Jacks on a 4690 IP Conference Telephone optional facultatif optionale opcional Issue 7 July 2008...

  • Page 36: Dynamic Addressing Process

    For IP telephones supporting the H.323 protocol, before starting this process you Note: must have an extension number for the IP telephone and the Avaya Communication Manager security code (password) for that extension. An exception is when unnamed registration is enabled, which requires neither an extension nor password entry.

  • Page 37: Ethernet Activation

    Note: under the IEEE 802.1X standard, as indicated by the system parameters DOT1X and DOT1XSTAT. For more information, see “IEEE 802.1X” in the 4600 Series IP Telephone LAN Administrator Guide. 1. Press the # button to accept the ID shown or enter a new 802.1X ID for the telephone using up to 12 ASCII characters.

  • Page 38: Dhcp Processing

    The TN799B, C, or D Control-LAN (C-LAN) circuit pack on the media server (for IP ● telephones supporting H.323 protocol) The 4601 and 4601+ cannot display messages. Therefore, if the DHCP process locates the required information, the 4601’s Call Appearance Line b indicator flashes continuously 500 38 4600 Series IP Telephone Installation Guide...

  • Page 39: Tftp/Http Processing

    4. As of software Release 2.8, a new system value FILTERLIST had been added, which allows IP Source Addresses to be filtered for additional security. For more details, see Chapter 2, “Security” in the 4600 Series IP Telephone LAN Administrator Guide. TFTP/HTTP Processing The IP telephone connects to the TFTP or HTTP/HTTPS server and looks for an upgrade script file.

  • Page 40: Media Server Registration

    Media Server Registration The telephone contacts the Avaya Media Server and attempts to log in. All IP telephones except the 4601 display the following prompt for an extension: Extension=nnnnnn...

  • Page 41: Downgrading Avaya Ip Telephones (H.323 Only)

    Important: than take the extreme steps in this section. There is no reason currently known to downgrade any Avaya IP Telephone except to install a 4612 or 4624 IP Telephone on a DEFINITY switch with a release prior to R9.5.

  • Page 42: Converting Software On Avaya 4600 Series Ip Telephones

    HTTP server and both SES and CM must be configured with the appropriate SIP parameters. To convert an individual telephone from SIP to H.323, Avaya Communication Manager (CM) must be configured with the appropriate H.323 parameters.

  • Page 43: Converting 4602+/4610Sw/4620Sw/4621Sw Ip Telephones

    Note: For information about the SIG parameter, see “Choosing the Right Application Note: File and Upgrade Script File” in the 4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507). For information on setting or changing the SIG parameter, see Signaling Protocol Identifier on page 79.
  • Page 44 H.323 factory set No action is required because the Signaling Protocol Identifier (SIG) defaults to SIP. Upon power-up & network connection, the telephone automatically downloads the proper SIP files from SES/CM. 2 of 2 44 4600 Series IP Telephone Installation Guide...

  • Page 45: Unnamed Registration

    Unnamed Registration Unnamed Registration As of Release 2.4, 4600 Series IP Telephones support unnamed registration. A telephone can register with the call server and receive limited service without requiring an extension and password entry. Unless otherwise disabled, the telephone automatically attempts to register unnamed if no action is taken on the Extension entry screen.
  • Page 46 Set the 802.1X Operational Mode procedure for each telephone to assign an ● 802.1X operational mode. Your Avaya technical consultant can assist you in optimizing 4600 Series IP Telephone installation in an 802.1X environment. 46 4600 Series IP Telephone Installation Guide...

  • Page 47: Chapter 3: Local Administrative Options

    TFTP or HTTP server. See the section on “4600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide. Because the 4601 and 4601+ IP Telephones do not have a display, they are limited in their ability to support Local Administrative Procedures.
  • Page 48 LAN administrator. Aside from SSON, do not use these option-setting procedures if you are using DHCP. DHCP is the Dynamic Addressing Process, as indicated in Dynamic Addressing Process page 36. 48 4600 Series IP Telephone Installation Guide...

  • Page 49: Accessing Local Administrative Procedures

    Accessing Local Administrative Procedures Accessing Local Administrative Procedures During Telephone Startup: For 4600 Series IP Telephones with a display, as of Release 2.9 you can invoke the manual addressing procedure (ADDR) during initialization whenever this message displays: * to program or at any other time the initialization process can support a processing interrupt.

  • Page 50: Entering Data For Administrative Options

    Local Administrative Options Entering Data for Administrative Options This section applies only to those 4600 Series IP telephones with a display and describes how to enter data for administrative options. For 4601 IP Telephones, which do not have a display, Entering Data for the 4601 IP Telephone instead.

  • Page 51: Entering Data For The 4601 Ip Telephone

    Entering Data for the 4601 IP Telephone 5. If PROCPSWD is administered as indicated in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide, you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option.
  • Page 52 All LEDs, meaning Call Appearance Lines a and b, and both image is in the process Message indicators, light steadily during the download of being upgraded process. An error beep tone An invalid button was pressed. Try again. sounds 52 4600 Series IP Telephone Installation Guide...

  • Page 53: About Local Administrative Procedures

    About Local Administrative Procedures About Local Administrative Procedures Local administrative procedures allow you to customize the 4600 Series IP Telephone installation for your specific operating environment. This section provides a description of each local administrative option covered in this guide, with references to the pages on which the option appears.

  • Page 54: Set The 802.1X Operational Mode

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. After entry of the command sequence, all telephones display the following text: 802.1X=setting...

  • Page 55: Pre-Installation Checklist For Static Addressing

    Pre-Installation Checklist for Static Addressing "Supplicant mode" (software Release 2.9 and up) or "No pass-thru" (for earlier releases) ● if DOT1X = 2 3. To change the setting, press *. Depending on the current value, the next sequential valid mode value is selected and displayed as the setting.

  • Page 56: Static Addressing Installation

    Static addressing is necessary when a DHCP server is unavailable. CAUTION: Because of the difficulties associated with static addressing, we very strongly recommend that a DHCP server be installed and static addressing avoided. 56 4600 Series IP Telephone Installation Guide...
  • Page 57 Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following message displays: nnn.nnn.nnn.nnn...
  • Page 58 7. Enter the TFTP/HTTP Server IP Address followed by the # button. The following text displays left-justified at the top of the display: 802.1Q=status *=change #=OK where status corresponds to the current value of NVL2Q (0=auto; 1=on; 2=off). 58 4600 Series IP Telephone Installation Guide...
  • Page 59 Static Addressing Installation 8. To change the status, press *. Depending on the current value, the next sequential valid NVL2Q value is selected and displayed as the status. For example, if the current value is On (1), pressing * changes the value to 2 (Off).

  • Page 60: Disable/Enable Automatic Gain Control

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. After entry of the command sequence, all telephones except the 4601 display the following,...

  • Page 61: Visual/Audible Alerting Procedure

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except the 4601 display the following text left-justified at the top of the...
  • Page 62 (audio or visual), as specified in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide: When AUDASYS is set to 0, the user is allowed visual alerting only (audible alerting is ●...

  • Page 63: Manually Setting The Dhcp Client Hardware Address

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except the 4601 display the following text left-justified at the top of the...

  • Page 64: Clear Procedure

    If you have upgraded the telephone, the telephone retains the latest software. Once you have cleared a telephone, you can administer it normally. CAUTION: This procedure erases all administered data, without any possibility of recovering CAUTION: the data. 64 4600 Series IP Telephone Installation Guide...
  • Page 65 Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone does not support the CLEAR procedure.

  • Page 66: Adjusting The Contrast Control

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except those without displays present the following text left-justified at the top of the display: >>>>>>>>...

  • Page 67: Computer-Telephony Integration (Cti) Enable/Disable

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. One of the following texts displays left-justified at the top of the display, depending on the...

  • Page 68: Enabling/Disabling The Fkeu (Xmod) Interface

    2. Press the 1 or 0 button to enable or disable the expansion module interface respectively, or the # button to leave the current value. The following text displays left-justified at the top of the display: Save new values? *=no #=yes 68 4600 Series IP Telephone Installation Guide...

  • Page 69: Group Identifier

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...

  • Page 70: Interface Control

    Note: keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. For telephones that support an Infrared (IR) interface (4620 and 4620SW only), proceed directly to Step 7.
  • Page 71 Interface Control where status is the value of PHY1STAT, defined as: Status is auto when PHY1STAT = 1 ● Status is 10Mbps HDX when PHY1STAT = 2 ● Status is 10Mbps FDX when PHY1STAT = 3 ● Status is 100Mbps HDX when PHY1STAT = 4 ●...
  • Page 72 If you press the # button, the following text displays. New value being saved The new values are saved, and a restart occurs automatically. The user interface is restored to its previous state. 72 4600 Series IP Telephone Installation Guide...

  • Page 73: Disable/Enable Event Logging

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. After entry of the command sequence, all telephones except the 4601 display the following...

  • Page 74: Logoff

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 1. While the telephone is on-hook and idle, press the following sequence of keys on the...

  • Page 75: Turning Off The Backlight

    Note: keys/buttons. The 4630 and 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The display backlight of the telephone (and any attached EU24BL button module) goes off immediately and the user interface is restored to its previous state.
  • Page 76 7. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays: New values being saved The new values are saved, and the user interface is restored to its previous state. 76 4600 Series IP Telephone Installation Guide...

  • Page 77: Reset System Values

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected.

  • Page 78: Restart The Telephone

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected.

  • Page 79: Signaling Protocol Identifier

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. Issue 7 July 2008...
  • Page 80 The new value is saved. All phones except the 4601 display the following text left-justified at the top of the display: Restart phone? *=no #=yes The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate an entry is expected. 80 4600 Series IP Telephone Installation Guide...

  • Page 81: Site-Specific Option Number Setting

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except the 4601 display the following text left-justified at the top of the...

  • Page 82: Setting L2Q Tagging Control (4601 Only)

    Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line indicators wink out the current NVL2Q value. Valid values are: 1=ON (enabled) ● 2=OFF (disabled) ● 3-AUTO (the default) ● 82 4600 Series IP Telephone Installation Guide...

  • Page 83: Self-Test Procedure

    Self-Test Procedure For self-testing, use the following procedure: 1. To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of keys on the faceplate of the telephone: Mute 8 3 7 8 # (Mute T E S T #) Note: Press the Mute button momentarily.
  • Page 84 2. To terminate the self-test, press the # button on the dial pad at any time. Doing so generates a confirmation tone, and returns the user interface to its previous state. 84 4600 Series IP Telephone Installation Guide...

  • Page 85: Chapter 4: Troubleshooting Guidelines

    Chapter 4: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN Administrator Guide.

  • Page 86: Dtmf Tones

    H.323 telephones do not send DTMF tones to non-H.323 telephones. The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.

  • Page 87: The View Administrative Option

    Note: keys. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...
  • Page 88 If system parameter DOT1X = 0 pass-thru with Logoff If system parameter DOT1X = 1 Supplicant mode If system parameter DOT1X = 2 Group Up to 3 ASCII numeric characters: GROUP. 2 of 3 88 4600 Series IP Telephone Installation Guide...
  • Page 89 The View Administrative Option Table 2: Viewing Parameter Values (continued) Name System Value Format Protocol cccccccc Up to 8 ASCII characters, depending on the system-specific signaling protocol (H.323, SIP, etc.) currently being used. Up to 16 ASCII characters: name of the filename.ext application code file (“big app”) currently stored in the telephone.

  • Page 90: Error And Status Messages

    Telephone, see Troubleshooting the 4601 IP Telephone on page 94. The 4600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States.
  • Page 91 Error and Status Messages Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: The 46xx telephone is attempting to find a DHCP server. Discovering... RESOLUTION: If this message appears for more than a few seconds, verify with the LAN Administrator that a DHCP server is appropriately administered on the network.
  • Page 92 Troubleshooting Guidelines Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: Hardware failure prevented downloading of application file. Hardware failure RESOLUTION: Replace telephone. CAUSE: This release of DEFINITY does not support the current version Incompatible of the IP telephone.
  • Page 93 Error and Status Messages Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: There is a problem with the SIP registration server and proxy No proxy found (SIP only) server list.

  • Page 94: Troubleshooting The 4601 Ip Telephone

    Troubleshooting Guidelines Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: The PBX has rejected registration for an unspecified reason. Undefined Error RESOLUTION: Consult your Avaya Media Server administration and troubleshooting documentation.
  • Page 95 Softphone. RESOLUTION: You can force the current telephone to register, and thereby disconnect the other user, by pressing #. The 4600 Series IP Telephone prompts you again for the extension and password. If you enter the same extension and password, you must confirm that you want to unregister the original user.
  • Page 96 IP Address and extension. Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password. 3 of 3 96 4600 Series IP Telephone Installation Guide...

  • Page 97: Appendix A: Restart Scenarios

    Note: keys. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...

  • Page 98: Boot File Needs To Be Upgraded

    103. Boot File Needs to be Upgraded Use the following procedure to upgrade the Boot file: Note: A boot file rarely needs to be upgraded. Perform this procedure only at Avaya’s Note: request. 1. The following message displays: Restarting...
  • Page 99 Scenarios for the Restart Process 4. When control is passed to the software that was just loaded, the following messages display: Starting... Updating boot code... DO NOT UNPLUG THE PHONE! This message continues while the new boot code is being written into RAM. Note: Unplugging the telephone while the flash memory is being erased and the boot Note:...
  • Page 100 13. While either the new application file is uncompressed into RAM, the following message displays: Loading: 5 secs 4620_031225.app 4035 KB This message counts the seconds as the application file (4620_031225.app in this example) is being written into RAM. 100 4600 Series IP Telephone Installation Guide...
  • Page 101 Scenarios for the Restart Process 14. When control is passed to the software that was just loaded, the following message displays: Starting... 15. While the entire flash memory is erased in preparation for rewriting the code, the following message displays: Clearing...
  • Page 102 ADDR local procedure. 7. The following message displays while the TFTP or HTTP process is invoked: TFTP: n HTTP: n uri www.xxx.yyy.zzz The number increments once per second, until the TFTP or HTTP server responds. 102 4600 Series IP Telephone Installation Guide...
  • Page 103 Scenarios for the Restart Process 8. The following message displays while the upgrade script is downloaded from the TFTP server: 46XXUPGRADE.SCR n KB received where n is the number of KBs downloaded. 9. The script file is processed. The software determines that the name of the boot code file in the telephone (BOOTNAME) is not the latest version.
  • Page 104 ADDR local procedure. 7. The following message displays while the TFTP or HTTP process is invoked: TFTP: n HTTP: n uri www.xxx.yyy.zzz The number increments once per second, until the TFTP or HTTP server responds. 104 4600 Series IP Telephone Installation Guide...
  • Page 105 (BOOTNAME) is the latest version, and the name of the application file in the telephone is the same as APPNAME. 10. System-specific registration with the Avaya media server is invoked. 11. Upon completion of registration, dial-tone is available on the telephone.
  • Page 106 Restart Scenarios 106 4600 Series IP Telephone Installation Guide...

  • Page 107: Index

    ......4690 IP Conference Telephone Converting Software on Avaya 4600 Series IP Telephones ....
  • Page 108 ....Application File ....Boot File 108 4600 Series IP Telephone Installation Guide...
  • Page 109 Index ... . . View Administrative Option ....Visual Alerting ....What’s New Issue 7 July 2008...
  • Page 110 Index 110 4600 Series IP Telephone Installation Guide...

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