Avaya 4600 Series Administrator's Manual
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Avaya 4600 Series Administrator's Manual

Avaya 4600 Series Administrator's Manual

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Summary of Contents for Avaya 4600 Series

  • Page 1  6HULHV ,3 7HOHSKRQH 5HOHDVH  /$1 $GPLQLVWUDWRU©V *XLGH  ,VVXH  -XQH ...
  • Page 3 The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system Avaya Inc. provides a limited warranty on this product. Refer to your administrator, your telecommunications peers, and your managers. sales agreement to establish the terms of the limited warranty. In Base the fulfillment of your responsibility on acquired knowledge and addition, Avaya’s standard warranty language as well as information...
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. For the most current versions of documentation, go to the Avaya Web • Consult the dealer or an experienced radio/TV technician for site: help.

  • Page 5: Table Of Contents

    4600 Series IP Telephone LAN Administrator’s Guide Table of Contents Introduction About This Guide ........... . . 1-1 Intended Audience .
  • Page 6 Step 3: Telephone and TFTP Server ........2-9 Step 4: Telephone and the Avaya Call Server ......2-10 Requirements Introduction .
  • Page 7 Avaya - 46xx IP Telephone MIB........
  • Page 8 4600 Series IP Telephone LAN Administrator’s Guide Appendix B: Creating Websites for the 4630/4630SW IP Telephone Introduction ............B-1 General Background .
  • Page 9 Avaya-Provided Download Files ........
  • Page 10 4600 Series IP Telephone LAN Administrator’s Guide x TOC...

  • Page 11: Introduction

    TFTP servers and covers how to troubleshoot operational problems with the 4600 Series IP Telephones and the servers. The 4600 Series IP Telephone product line is a supplement to Avaya’s IP Solutions platform. ® Unless otherwise indicated, references to “the DEFINITY server”...

  • Page 12: Avaya - 46Xx Ip Telephone Mib

    This version of the document was revised to support DEFINITY Release 10 and the 4630 IP Telephone. Issue 1.7 This version of the document was revised in July, 2002 to support Avaya™ Communication Manager Release 1.1 and the 4602 and 4620 IP Telephones. Issue 1.8 This is the current version of this document, revised to support Avaya™...

  • Page 13: Terms Used In This Guide

    Gate- H.323 application that performs essential control, administrative, and managerial functions keeper in the call server. Sometimes called CLAN, or TN799 in Avaya documents. HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web. IETF Internet Engineering Task Force, the organization that produces standards for communications on the internet.

  • Page 14: Conventions Used In This Guide

    Words enclosed in angle brackets represent a single key that should be pressed. These include <Ctrl>, <Enter>, <Esc>, <Insert>, and <Delete>. Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://www.avaya.com/support Online Documentation...

  • Page 15: Related Documents

    This document is provided with the DEFINITY Release 10 product. Avaya™ Communication Manager Software Documentation Release 1.1 This document describes how to administer a switch with Avaya™ Communication Manager software. This document is provided with the Avaya™ Communication Manager Release 1.1 product.

  • Page 16: Ietf Documents

    4600 Series IP Telephone LAN Administrator’s Guide The following documents are available on the web site listed above under Online Documentation: 4600 Series IP Telephones Safety Instructions (555-233-779) This document contains important user safety instructions for the 4600 Series IP Telephones. 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002 (Comcode 700234750;...
  • Page 17 Introduction Broadcasting Internet Datagrams in the Presence of Subnets, October 1984, by J. Mogul (STD 5: RFC 922) User Datagram Protocol (UDP), August 28, 1980, by J. Postel (STD 6: RFC 768) Transmission Control Protocol (TCP), September 1981, by Information Sciences Institute (STD 7: RFC 793) Domain Names - Concepts and Facilities (DNS), November, 1987, by P.

  • Page 18: Itu Documents

    IEEE Std 802.1Q-1998, IEEE Standards for Local and Metropolitan Area Networks: Virtual Bridged Local Area Networks Customer Support For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...

  • Page 19: Overview Of Voice Over Ip (Voip)

    This chapter describes the differences between data and voice networks, and the factors that influence the performance of VoIP. The installation and administration of 4600 Series IP Telephones on Avaya media servers, and the installation and configuration of DHCP and TFTP are addressed.

  • Page 20: Delay And Jitter

    4600 Series IP Telephone LAN Administrator’s Guide Routing is related to addressing and allows connections to be established between endpoints. Though these functions are common to data and voice networks, the implementations differ. Delay and Jitter Data traffic is generally short and comes in bursts. Data networks like the Internet were designed to manage these bursts of traffic from many sources on a first-come, first-served basis.

  • Page 21: Voice Coding Standards

    Overview of Voice over IP (VoIP) Voice Coding Standards There are a number of voice coding standards. The Avaya 4600 Series IP Telephones offer the options described below: G.711, which describes the 64 kbps PCM voice coding technique. G.711-encoded voice is already in the correct format for digital voice delivery in the public phone network or through PBXs.

  • Page 22: Nat

    4600 Series IP Telephones do not support communication to the PBX through any NAPT device. NAT requires specific administration on the call server. The capability to have a direct Avaya IP Telephone-to-Avaya IP Telephone call with NAT (also called “NAT shuffling”) requires Avaya™...

  • Page 23: Network Assessment

    It is assumed that your organization has performed a network assessment (with or without the assistance of Avaya) before attempting to install Voice over IP, in order to have a high degree of confidence that the existing data network has the capacity to carry voice packet traffic and is compatible with the required technology.

  • Page 24: Suggestions For Installation And Configuration

    4600 Series IP Telephone LAN Administrator’s Guide Suggestions for Installation and Configuration Reliability and Performance There is a cost/performance trade-off associated with Voice over IP. Greater reliability and improved performance can be obtained through server redundancy and components with higher bandwidth capabilities.

  • Page 25: Security

    Single Connection Architecture Release 1.5 and subsequent releases of the 4600 Series IP Telephones use single connection architecture to communicate with the Avaya media server switch. In the single connection architecture, only one station extension must be administered for each telephone.

  • Page 26: Registration And Authentication

    4600 Series IP Telephone LAN Administrator’s Guide Registration and Authentication The Avaya media server switch supports registering and authenticating 4600 Series IP Telephones using the extension and password. For further information, see Related Documents, on page 1-5. Software As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software for registration and operation.

  • Page 27: Initialization Process

    Overview of Voice over IP (VoIP) The TFTP server provides the 4600 Series IP Telephone with a script file and, if appropriate, new or updated application software (see Step 3: Telephone and TFTP Server, on page 2-9 under Initialization Process, on page 2-9).

  • Page 28: Step 4: Telephone And The Avaya Call Server

    4-28. Step 4: Telephone and the Avaya Call Server In this step, the telephone and the PBX exchange a series of messages which cause the display on the telephone to prompt the user. For a new installation, the user must enter the telephone’s extension and the call server password.

  • Page 29: Requirements

    The 4600 Series IP Telephones use Internet Protocol (IP) technology with Ethernet line interfaces. The IP telephones supplement the existing Avaya IP Solutions platform. This feature provides the user with the capability to natively administer and maintain the new 4600 Series IP Telephones.
  • Page 30 Use the latest release. Communication except 4630 Manager 1.1, Avaya Communication Manager 1.2 R10, Avaya 4630 R1.74 Upgrade to Avaya Communication Communication Manager Manager 1.1, Release 1.3 or later before Avaya installing R1.8 on 4630 Communication telephones. Manager 1.2 4606, 4612, 4624 R1.8+ The 4602 and 4620 are not supported.
  • Page 31 Requirements Hardware Requirements, continued: Be sure the appropriate circuit pack(s) are administered on your call server. See the call server’s hardware guide for more detail. A Category 5e LAN. If the telephones are to be powered from the LAN, the power supply must be designed to the IEEE 802.3af standard for LAN powering.

  • Page 32: Software Requirements

    4-17. WARNING: A TFTP server does not need to be available for the Avaya IP Telephones to operate. The Avaya IP Telephones obtain important information from the script files on the TFTP server and depend on the TFTP file for software upgrades. If the TFTP server is not available when the Avaya IP Telephones reset, they will register with the call server and operate.

  • Page 33: Server Administration

    Application-specific administration for the telephone, if appropriate (for example, Directory- or Web-specific information required for these optional 4630/4630SW applications). The delivery mechanisms are: Maintaining the information on the Avaya media server. Manually entering the information via the telephone dialpad. Administering the DHCP Server.
  • Page 34 Parameter(s) Administrative Mechanisms For More Information See: Telephone Call Server Administering 4600 Series IP Telephones on Administration Avaya Media Servers, on page 4-4 Related Documents, on page 1-5. IP Addresses DHCP (strongly DHCP and TFTP, on page 4-5, and especially...
  • Page 35 Server Administration Table 4-1. Administration Alternatives and Options for 4600 Series IP Telephones—Continued Parameter(s) Administrative Mechanisms For More Information See: Interface DHCP DHCP and TFTP, on page 4-5, and Administering Options for the 4600 Series IP Telephones, on page 4-28. TFTP settings file (strongly DHCP and TFTP, on page 4-5, and...

  • Page 36: Administering 4600 Series Ip Telephones On

    That means, for parameters downloaded by the call server, any previous settings, including manual settings, are overwritten by the setting the Avaya IP Telephone receives from the call server. The only exception to this sequence is in the case of VLAN IDs.

  • Page 37: Dhcp And Tftp

    DHCP server. Release 1.5 of the 4600 Series Telephones supported the ability to specify a list of IP addresses for a gateway/router, TFTP server, and Avaya media server CLAN board(s), as explained in Overview of Voice over IP (VoIP), on page 2-1.

  • Page 38: Dhcp

    ® 4. DEFINITY /MultiVantage CLAN IP address(es) 5. Avaya media server CLAN port Although this may be a value between 0 and 65535, the default value is 1719 and should not be changed unless this conflicts with an existing port assignment.

  • Page 39: Dhcp Software Alternatives

    Server Administration DHCP Software Alternatives Two DHCP software alternatives are common to Windows operating systems: ® Windows NT 4.0 DHCP Server ® Windows 2000 DHCP Server Any other DHCP application may work. It is the customer’s responsibility to install and configure the DHCP server correctly. This document is limited to describing a generic administration that will work with the 4600 Series IP Telephones.
  • Page 40 4600 Series IP Telephone LAN Administrator’s Guide — A 4600 Series IP Telephone-specific DHCP option specifying information such as ® TFTP server and DEFINITY /MultiVantage CLAN IP addresses. Use the site- specific option (SSON) at #176. The value for this option should be set to either of the following strings: MCIPADD=xxx.xxx.xxx.xxx,MCPORT=yyyy,TFTPSRVR=zzz.zzz.zzz.zzz,TFTPDIR=<...
  • Page 41 Server Administration Examples of good DNS administration include the following: - Option 6: “aaa.aaa.aaa.aaa” - Option 15: “dnsexample.yourco.com” - Option 66: “tftpserver.yourco.com,zzz.zzz.zzz.zzz” - Option 176: “MCIPADD=xxxx.xxx.xxx.xxx” Depending on the DHCP application you choose, you should be aware of the fact that the application most likely will not immediately recycle expired DHCP leases.
  • Page 42 4600 Series IP Telephone LAN Administrator’s Guide Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed. → → 1. Select Start Settings Control Panel. 2. Double-click the Network icon. 3. Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab.
  • Page 43 Server Administration 4. Define the range of IP addresses used by the IP telephones listed in Line Table 4-2, on page 4-6. The Start Address should be the first IP address to be used for the IP telephones. The End Address should be the last IP address to be used for the IP telephones. The Subnet Mask should be set to the value as recorded in Table 4-2, on page 4-6.
  • Page 44 4600 Series IP Telephone LAN Administrator’s Guide Editing Custom Options Use the following procedure to edit custom options. 1. Highlight the newly-created scope. → 2. Select DHCP Options Defaults in the menu. 3. Click the New button. 4. In the Add Option Type dialog box, enter an appropriate custom option name, for example, “46XXOPTION”.
  • Page 45 Server Administration Activating the Leases Use the following procedure to activate the leases. 1. Click Activate under the Scope Menu. The light-bulb icon for the scope lights. Verifying Your Configuration This section describes how to verify that the 46XXOPTIONs are correctly configured for the ®...

  • Page 46: Windows 2000 Dhcp Server

    4600 Series IP Telephone LAN Administrator’s Guide Windows 2000 DHCP Server ® ® This section describes the configuration of the DHCP server in Windows 2000 Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed. →...
  • Page 47 Server Administration 9. Exclude any IP addresses in the range specified in the previous step that you do not wish to be assigned to an IP telephone. a. In the Start Address field under Exclusion Range, enter the first IP address in the range you want to exclude.
  • Page 48 5. In the left pane of the DHCP, right click on the name of the DHCP Server, then click on Set Predefined Options..6. Under Predefined Options and Values, click on Add. 7. In the Option Type Name field, enter any appropriate name, for example, “Avaya IP Telephones”. 8. Change the Data Type to String.

  • Page 49: Tftp

    UNIX systems are case-sensitive. You can use any TFTP application you want. However, we strongly recommend using the TFTP application available for free download at http://www.avaya.com/ support.The site also contains instructions for installing and configuring the Avaya TFTP server. TFTP 4-17...

  • Page 50: Tftp Generic Setup

    Start Programs Avaya TFTP Server TFTPServer32. The TFTP server starts. WARNING: You must re-start Avaya TFTP manually every time you reboot your TFTP server machine. → 2. Select System Setup. 3. Enter the following values: On the Outbound tab page: 1.

  • Page 51: 4600 Series Ip Telephone Scripts And Application Files

    4600 Series IP Telephone Scripts and Application Files The files necessary to operate the 4600 Series IP Telephones are available on the Avaya web site http://www.avaya.com/support Two files on the TFTP Server are essential, other files will be needed when the Avaya IP Telephones need to be upgraded.
  • Page 52 DHCP or in some cases, from the telephone’s dialpad itself. However, you might want to open the default file and administer the options to add useful functionality to your Avaya IP Telephones. This file must reside in the same directory as the upgrade script file, and must be called 46xxsettings.scr or 46xxsettings.txt.

  • Page 53: Contents Of The Upgrade Script

    GET command in the upgrade script file. In general, however, you are encouraged not to alter the Avaya-provided upgrade script file; if Avaya changes the upgrade script file in the future, any changes you have made will be lost. You are strongly encouraged to use the 46xxsettings file to manage your customization instead.

  • Page 54: Contents Of The Tftp Settings File

    A template for this file is available for download at the Avaya support website, and an example of what the file could look like is displayed below. At the Avaya support website, you can also download a “4600 Settings Wizard,”...

  • Page 55: Qos

    DNSSRVR=”dnsexample.yourco.com” DIRSRVR=”123,123,123,123” DIRTOPDN=”yourco” WMLHOME=”http://support.avaya.com/elmodocs2/avayaip/4620/home.wml” WEBPROXY=”11.11.11.11” The 4600 Series IP Telephones support both IEEE 802.1D/Q and DiffServ, and in the future may support other, possibly proprietary, procedures for implementing Quality of Service. In addition, other network-based QoS initiatives such as UDP port selection do not require support by the telephones, but nonetheless can contribute to improved QoS for the entire network.

  • Page 56: Diffserv

    4600 Series IP Telephone LAN Administrator’s Guide To support IEEE 802.1D/Q, the 4600 Series IP Telephones can be administered either from the network via appropriate administration of the DHCP or TFTP servers, or at the telephone itself via dialpad input. Specific implementation details for local administration are in the Installation Manual, and for remote administration are in this chapter, in 4600 Series IP Telephone Scripts and Application Files, on page...

  • Page 57: Udp Port Selection

    Server Administration The Avaya IP Telephones’ DiffServ values will be changed to the values administered on the call server as soon as the phone is registered. For more information, see the document titled Administration for Network Connectivity (555-233-504). Unless there is a specific need in your enterprise LAN, we do not recommend you change the default values.
  • Page 58 4600 Series IP Telephone LAN Administrator’s Guide For 4620 and 4630/4630SW IP Telephones, the following parameters are displayed in real-time to users on the appropriate screens, while on a call: Table 4-4. Parameters in Real-Time Parameter Possible Values Audio Connection Yes (if a receive RTP stream has been established) Present? No (if a receive RTP stream has not been established)

  • Page 59: Rsvp And Rtcp

    RSVP is administered from the call server. Avaya IP Telephones implement the RTP Control Protocol (RTCP) so that Avaya’s Voice over IP (VoIP) Monitoring Manager (VMON) software can provide real-time monitoring and historical data of the audio quality of VoIP calls.

  • Page 60: Administering Options For The 4600 Series Ip

    4600 Series IP Telephone LAN Administrator’s Guide Another system value you can administer as of Release 1.8 software, is NVVLANTEST, which stands for the number of seconds the 4600 IP Series Telephone waits for a DHCPOFFER message when using a non-zero VLAN ID (the default is “60” seconds). Using this value insures the telephone can return to the default VLAN if an invalid VLAN ID is administered or if the phone is moved to a port where the value in L2QVLAN is invalid.
  • Page 61 Server Administration Because this password is likely stored on the server “in the clear” and is certainly sent to the telephone in the clear, you should not consider PROCPSWD as a high-security technique to inhibit a sophisticated end-user from obtaining access to the local procedures.
  • Page 62 4600 Series IP Telephone LAN Administrator’s Guide Table 4-5. 4600 Series IP Telephone Customizable System Parameters —Continued Parameter Name Default Value Status Description and Value Range PHNCC Optional Telephone country code. The administered international country code for the location of the serving MultiVantage server.

  • Page 63: Dns Addressing

    Server Administration Table 4-5 applies to all 4600 Series IP Telephones. The 4630/4630SW and 4620 IP Telephones have additional, optional administration. See Customizing the 4630/ 4630SW IP Telephone, on page 4-33 Customizing the 4620 IP Telephone, on page 4-39, below, for more information. DNS Addressing As of Release 1.5, the 4600 IP Telephones support DNS addresses as well as dotted decimal addresses.

  • Page 64: Entering Options Via The Telephone Dialpad

    PHNCC would be properly set to “1”. In all cases, the digits inserted and dialed by the 4620/4630/4630SW are subject to standard Avaya media server features and administration such as Class of Service (COS), Class of Restriction (COR), Automatic Route Selection (ARS), etc.

  • Page 65: Customizing The 4630/4630Sw Ip Telephone

    46xxsettings.scr file, the 4630/4630SW will use default settings only. The 46xxsettings file is no longer part of the *zip file on the Avaya software download website, but is available as a standalone download. If you already have such a file because you downloaded it for a previous release of the 4630, installing the standalone file will overwrite the original file.
  • Page 66 4-6, parameters shown with a Mandatory status must be accurate and non-null for the application to work (however, the Avaya Help website will always be available). Parameters with an Optional status may be changed to suit your environment; if they are not changed, the defaults will be used.
  • Page 67 Server Administration Table 4-6. 4630/4630SW IP Telephone Customizable System Parameters by Application— Continued Parameter Name Default Value Status Description and Value Range Stock Ticker Application Parameters: STKSTAT Optional Text string identifying whether the phones are allowed to have the Stock Ticker Application.

  • Page 68: 4630/4630Sw Backup/Restore

    4600 Series IP Telephone LAN Administrator’s Guide Table 4-6. 4630/4630SW IP Telephone Customizable System Parameters by Application— Continued Parameter Name Default Value Status Description and Value Range WEBPORT Optional Text string containing the TCP port number for the HTTP proxy server. The default is the TCP default for HTTP.
  • Page 69 Server Administration administration, however, these values may also be specified by the phone’s user, as covered in Chapter 8 of the 4630 IP Telephone User’s Guide. Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options/Parameter screen. If your network includes both 4620 and 4630/4630SW IP Telephones, you need to specify FTPSRVR and FTPDIR once, and both telephones will use the same server and directory.

  • Page 70: Call Log Archive

    4600 Series IP Telephone LAN Administrator’s Guide Setting/Parameter Name Type Stock Ticker Active? Option STK.mm Parameter Stock Index DJIA Option Stock Index S&P 500 Option Stock Index Nasdaq Option Stock Change Option Stock Volume Option If the Automatic Backup option is set to "No," speed dial data, options and parameter settings are not saved unless the user forces a one-time backup via the appropriate option (as covered in Chapter 8 of the 4630 IP Telephone User’s Guide).

  • Page 71: Customizing The 4620 Ip Telephone

    4620 application file. If you do not edit the 46xxsettings.scr file, the 4620 will use default settings only. The 46xxsettings file is no longer part of the *zip file on the Avaya software download website, but is available as a standalone download. If you already have such a file because you downloaded it for a previous release of the 4620, installing the standalone file will overwrite the original file.
  • Page 72 4600 Series IP Telephone LAN Administrator’s Guide Table 4-7. 4620 IP Telephone Customizable System Parameters—Continued Parameter Name Default Value Status Description and Value Range Web Access Application Parameters: WMLHOME " " (Null) Mandatory Text string containing the URL of the home page for the Web Access application.

  • Page 73: 4620 Backup/Restore

    Server Administration For assistance in developing local websites tailored to the 4620 IP Telephone’s display, Appendix C, Creating Websites for the 4620 IP Telephone. 4620 Backup/Restore Backup/Restore automatically saves a phone’s speed dial button labels and options/parameter settings (including local Feature Button labels). When the Automatic Backup option on a 4620 IP Telephone is set to “Yes”...
  • Page 74 4600 Series IP Telephone LAN Administrator’s Guide Setting/Parameter Name Type 4620 Contrast Option Display Language Option Automatic Backup Option FTP Server IP Address Parameter FTP Directory Path Parameter FTP User Name Parameter When the Options Status Flag, OPSTAT, is set to “0” (see Table 4-7), retrieving backed up data has no effect.

  • Page 75: Troubleshooting Guidelines

    Troubleshooting Guidelines Introduction This chapter describes problems that may occur during 4600 Series IP Telephone operation and possible ways of resolving these problems. Error Conditions Table 5-1, on page 5-2 identifies some of the possible operational problems that might be encountered after successful 4600 Series IP Telephone installation.
  • Page 76 The telephone stops AND power to the CAUSE: Loss of path to Avaya media working in the middle of telephone is fine (and server, DHCP Lease expired, or DHCP a call,...
  • Page 77 AND the network was CAUSE: Loss of communication with the recently changed PBX. (servers upgraded or RESOLUTION: As above. replaced, your Avaya media server switches, etc.). Error Conditions...
  • Page 78 The telephone works, the user hears echo CAUSE: Echo from digital-to-analog but the audio quality is when speaking on a conversion on your Avaya media server poor, specifically: handset. trunk. RESOLUTION: Verify which trunk is causing the echo, and swap the trunk’s Trunk Termination parameter on the PBX.
  • Page 79 (including ringing before the first call is answered), the second call is ignored. RESOLUTION: None. The TFTP application terminates and asks for CAUSE: Non-Avaya shareware or registration. freeware TFTP applications often cease operating to request registration. RESOLUTION: Short-term: Restart the application.
  • Page 80 Ethernet devices reporting to be Token Ring devices. RESOLUTION: Administer the DHCP server to delete all MAC and IP addresses associated with Lucent Technologies or Avaya, or allow the associated DHCP leases to expire. Error Conditions...
  • Page 81 2. If you are using static addressing, do the following: Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP server. Check on the Avaya website to verify whether the correct files are being used.

  • Page 82: The Reset Administrative Option

    4600 Series IP Telephone LAN Administrator’s Guide The Reset Administrative Option As indicated in some troubleshooting procedures, sometimes it is appropriate to reset the 4600 Series IP Telephone. Procedures on how to do so are printed below, and can also be found in Chapter 3 of the 4600 Series IP Telephone Installation Guide.

  • Page 83: Restart The Telephone

    Troubleshooting Guidelines 2. If you do not want to reset the system values, press * (no) and proceed to Step 4. Pressing the pound sign (#) to reset the system values displays a screen with the following prompt on the top line: Are you sure? *=no...

  • Page 84: The View Administration Option

    4600 Series IP Telephone LAN Administrator’s Guide 2. Press the # button to reset values to their defaults, or * to continue. If you press the # button, the following text is displayed left-justified at the top of the display while the system values are reset to defaults: Resetting values.
  • Page 85 Troubleshooting Guidelines 2. Press the * button at any time during viewing to display the next name and system value pair from the list below, returning to the first pair after the last pair has been displayed. Press the # button at any time during viewing to terminate the procedure and restore the user interface to its previous state.

  • Page 86: Error Messages

    4600 Series IP Telephone LAN Administrator’s Guide Error Messages The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the local language. Table 5-3.
  • Page 87 RESOLUTION: Wait a few minutes, and try again. This will work for the case when the extension is correctly administered, but service was interrupted and the Avaya media server is not yet aware of that fact. Otherwise, verify proper extension with respect to switch administration.
  • Page 88 DHCP server assigning dynamic IP addresses. RESOLUTION: Reset the telephone. Incompatible CAUSE: This release of the Avaya media server does not support the current version of the IP Telephone. RESOLUTION: Upgrade to the current version of Avaya media server software.
  • Page 89 Troubleshooting Guidelines Table 5-4. Possible Error Messages During 4620/4630/4630SW Backup/Restore Error Message Cause/Resolution Current options CAUSE: An attempt to save the current options and speed dial and Speed Dial entries on the FTP server has not yet been made or is in progress. entries have not yet RESOLUTION: Wait for a message stating that backup was been backed up.
  • Page 90 4600 Series IP Telephone LAN Administrator’s Guide Error Messages 5-16...

  • Page 91: Appendix A: Avaya - 46Xx Ip Telephone Mib

    Avaya - 46xx IP Telephone MIB The custom Management Information Base (MIB) is available in *.txt format for free download at http://www.avaya.com/support. Follow these links: Telephones and End User Devices, then 4600 Series IP Telephones, then Product Documentation. Avaya - 46xx IP Telephone MIB...
  • Page 92 4600 Series IP Telephone LAN Administrator’s Guide Avaya - 46xx IP Telephone MIB...

  • Page 93: Appendix B: Creating Websites For The 4630/4630Sw Ip Telephone

    A link to sites where HTML templates are available for customizing can be found on the Avaya website. Any subsequent reference to the 4630 IP Telephone in this Appendix applies equally to the 4630SW IP Telephone.

  • Page 94: General Background

    4600 Series IP Telephone LAN Administrator’s Guide General Background The 4630 IP Telephone display is a quarter VGA (320 pixels wide by 240 pixels high, 256 colors supported) display. The data types and other features supported in the browser include: HTML 4.0 Cascading Style Sheets (CSS), Levels 1 and 2 Document Object Model (DOM) Level 1...

  • Page 95: Content-Based Style

    Creating Websites for the 4630/4630SW IP Telephone <body> indicates the start of the body of an HTML document. The rest of the document will be embedded between the start and end <body> tags. <meta> is used to add additional information about an HTML page. This is typically used by web walking tools, is of little use in browsers, and has no effect on the phone.

  • Page 96: Logical Style

    4600 Series IP Telephone LAN Administrator’s Guide Logical Style Tags that control logical style provide a similar functionality to those that control content-based style, but they have no implicit visual characteristics or contextual meaning. Instead, they only provide a means of invoking a style sheet. These tags, like all others, may have an ID and class attribute set.

  • Page 97: Physical Spacing And Layout

    Creating Websites for the 4630/4630SW IP Telephone Physical Spacing and Layout Physical spacing and layout tags define the basic structure of a document. Headings, paragraphs, tables and lists all provide some basic physical and logical layout to a page. Each spacing and layout tag is shown with a brief description, and any unusual behavior is described.
  • Page 98 4600 Series IP Telephone LAN Administrator’s Guide Lists <ol> starts an ordered list. This provides a list with some type of numbering: upper-case letters, lower-case letters, digits, upper-case roman numerals, lower-case roman numerals. Setting the type attribute is ignored in the browser. <ul>...

  • Page 99: Images

    Creating Websites for the 4630/4630SW IP Telephone Images The 4630 IP Telephone Web Browser handles both GIF and JPEG image formats. No other image formats, included animated GIFs, are supported. Note that images take up a large amount of memory (compared to text) and updating the display can be an issue; therefore, it is recommended that images be kept to a minimum.

  • Page 100: Frames

    4600 Series IP Telephone LAN Administrator’s Guide Frames Frames allow multiple windows to be created on the browser’s base window. The browser is effectively split up into multiple areas. Each frame may be given a name or ID. Using the target attribute of the <a>...

  • Page 101: Character Entities

    Creating Websites for the 4630/4630SW IP Telephone <option> defines the values available in a <select> scrolling list or drop-down menu. <select> defines scrolling lists and drop-down menus. <textarea> provides free-form user input and display. This provides a scrolled text area for the user to read or type text.

  • Page 102: Cookies

    4600 Series IP Telephone LAN Administrator’s Guide Cookies Cookies can be a useful feature in maintaining the state of a user when interacting with a web site. HTTP provides no state information, such as when or how often a user has visited a site. Cookies allow web sites to track this information by storing a simple set of values on the browser for the current session.

  • Page 103: Images

    Creating Websites for the 4630/4630SW IP Telephone Images The use of images in a web page is always a concern. For example, a page with many images can cause downloading to be slow. While this is still a concern in the phone, the size of an image has a much greater effect.

  • Page 104: Fonts

    4600 Series IP Telephone LAN Administrator’s Guide Fonts Font size is a major concern in the browser. Without designer intervention, the browser displays text as if it were running on a PC in a normal width and height display. This means that the fonts shown would appear huge relative to the screen size.

  • Page 105: Appendix C: Creating Websites For The 4620 Ip Telephone

    Appendix C: Creating Websites for the 4620 IP Telephone Introduction This Appendix describes the capabilities and limitations of the web browser in the 4620 IP Telephone and provides suggestions for designing websites for viewing on the 4620. It is intended for 4620 IP Telephone Web Browser (web page) designers, and assumes readers are somewhat familiar with WML.

  • Page 106: General Background

    4600 Series IP Telephone LAN Administrator’s Guide General Background The 4620 Telephone has a 168 pixel-by-132 pixel four-gray scale LCD display. The area of the display available for presenting a WML web page to the user is 168 pixels across by 96 pixels in height, arranged in 6 rows each 16 pixels in height.
  • Page 107 Creating Websites for the 4620 IP Telephone The card element attributes supported by the web browser are as follows (unsupported attributes are indicated as such in the Comments column): Attribute Value(s) Description Comments newcontext true Re-initializes the browser Clears out the current WML context browser context.
  • Page 108 4600 Series IP Telephone LAN Administrator’s Guide <template> tag - The <template> tag defines a template for all the cards in a deck. The “code” in the <template> tag is added to each card in the deck. Only one <template> tag for each deck may be specified.

  • Page 109: Text Elements

    Creating Websites for the 4620 IP Telephone Text Elements <br> tag - The <br> tag tells the browser to add a line break to the text at the point the element is written. <p> tag - The <p> tag specifies a paragraph of text with alignment and line wrapping properties.

  • Page 110: Anchor Elements

    4600 Series IP Telephone LAN Administrator’s Guide Anchor Elements <a> tag - <a> elements define <go> tasks that require a URL link specification. All <a> tags will be rendered as underlined. All <a> nested tags (br, img) are supported. One anchors may be rendered is rendered per line.

  • Page 111: Image Elements

    Creating Websites for the 4620 IP Telephone Image Elements <img> tag - The <img> tag is used to place an image in the text flow. The 4620 supports the rendering of black-and-white Wireless Bitmap (WBMP) images, up to 152 pixels wide and 1536 pixels (96 lines of 16 pixels high each) high.

  • Page 112: Event Elements

    4600 Series IP Telephone LAN Administrator’s Guide Event Elements <do> tag - The <do> tag is a card-level user interface. It serves as a general mechanism for the user to activate a task, typically performed by the user clicking on a word or phrase in the display.
  • Page 113 Default Label if no label specified accept ACCEPT delete DELETE help HELP options OPTIONS prev BACK reset RELOAD X-*n or x-*n UNKNOWN Vnd* Any mix of upper or lower cases AVAYA (Available for future use, but currently UNKNOWN) Event Elements...
  • Page 114 4600 Series IP Telephone LAN Administrator’s Guide If no <do> tags have been specified, no softkeys will be displayed: If one <do> tag is specified the following softkeys will be displayed: 1st DO If multiple <do> tags are specified, display them as follows: 1st DO 2nd DO 3rd DO...
  • Page 115 Creating Websites for the 4620 IP Telephone <onevent> tag - The onevent tag serves as a container for code that you wish to be executed automatically when one of the four intrinsic events occurs. The onevent element is said to bind (associate) the tasks (code) to the event for the element.

  • Page 116: Task Elements

    4600 Series IP Telephone LAN Administrator’s Guide <postfield> tag - The postfield tag is used to set a name/value pair that can be transmitted to an origin server (source of the request) during a URL request. The name is set by the name attribute and must be a valid WML variable name.

  • Page 117: Input Elements

    Creating Websites for the 4620 IP Telephone <noop> tag - The noop tag dictates that no operation should be done. This tag can be used on the card level to prevent an event, specified on the deck level by the template element, from occurring.
  • Page 118 4600 Series IP Telephone LAN Administrator’s Guide Attribute Value Description Comments maxleng number Sets the maximum number of characters the user SUPPORTED can enter in the field size number Sets the width of the input field _of_char SUPPORTED tabindex number Sets the tabbing position for the input field SUPPORTED title...
  • Page 119 Creating Websites for the 4620 IP Telephone <optgroup> tag - Sets of <optgroup> brackets can be put around <options> in a <select> list. The results in breaking a list into sublists. Attribute Value Description Comments title cdata Sets a title for the optgroup element SUPPORTED <option>...

  • Page 120: Variable Elements

    4600 Series IP Telephone LAN Administrator’s Guide Variable Elements <setvar> tag - There are no visual rendering implications with this tag. Attribute Value Description Comments name cdata REQUIRED. Sets the SUPPORTED name of the variable value cdata REQUIRED. Sets the SUPPORTED value of the variable <timer>...

  • Page 121: Colors And Fonts

    Creating Websites for the 4620 IP Telephone For convenience, a few of these key symbols are specified below. Description Symbol Numeric Entity Name Entity double quotation “ &#34; &quot; ampersand & &#38; &amp; apostrophe ‘ &#39; &apos; less than < &#60;...
  • Page 122 4600 Series IP Telephone LAN Administrator’s Guide The WTAI URI scheme is as follows: wtai://<library>/<function> (; <parameter>)* [! <result>] Scheme Definition: <> Denotes an enumerated operator. Denotes an optional section. Denotes a pair of mutually exclusive options. ( )* Repeat none or multiple items. *( ) Repeat one or multiple items.

  • Page 123: Syntax Implementation

    Creating Websites for the 4620 IP Telephone Syntax Implementation Click to Dial Functionality To enable the click to dial functionality, use the following syntax: wtai://wp/mc;number This code can be embedded into any valid WML tag that implements href or a hyperlink such as <a>...
  • Page 124 4600 Series IP Telephone LAN Administrator’s Guide The code shows a hyperlink as Call 5551212 on the web screen of an Avaya 4620 IP Telephone. A phone icon precedes this hyperlink, indicating that it is a “click-to-dial” number. When this link is selected on the phone, the phone will dial the string “5551212”...
  • Page 125 Creating Websites for the 4620 IP Telephone The code will show a hyperlink as Call Us on the web screen of an Avaya 4620 IP Telephone. When this link is selected on the phone, it will dial the string “5551212” or a number followed by a semicolon in the WTAI code on the previous page.
  • Page 126 4600 Series IP Telephone LAN Administrator’s Guide Click-to-dial using <do> tag (softkey): <?xml version="1.0"?> <!DOCTYPE wml PUBLIC "-//WAPFORUM//DTD WML 1.3//EN" "http://www.wapforum.org/DTD/wml13.dtd"> <wml> <card id="callid4" title="Click-to-Dial Demo"> <p> Please contact us for more information. </p> <do type=”accept” label=”Call Us” name=”dotag1”> <go href="wtai://wp/mc;+18005552525"/> </do>...
  • Page 127 Add to Speed Dial is referred to as Add to Phone Book by WTA. When a user clicks on the add to speed dial tag, the web will transfer the name and number to the speed dial application of the Avaya 4620 IP Telephone, which will allow the user to edit and save the entry to their speed dial list.

  • Page 128: Summary Of Wml Tags And Attributes

    The code will add the entry to the speed dial group with the name "My Company" on the speed dial screen of an Avaya 4620 IP Telephone. A Save icon precedes this hyperlink, indicating that it is an “add to speed dial” number. When this link is selected on the phone, the web transfers the name and number (“My Company”...
  • Page 129 Creating Websites for the 4620 IP Telephone Table 5-5. Summary Of WML Tags And Attributes —Continued Attribute Supported? <do> label name optional type Yes, except x-* <em> <fieldset> <go> accept-charset href method sendreferer <head> <i> <img> align height hspace localsrc vspace width Summary Of WML Tags And Attributes...
  • Page 130 4600 Series IP Telephone LAN Administrator’s Guide Table 5-5. Summary Of WML Tags And Attributes —Continued Attribute Supported? <input> emptyok format maxlength name size tabindex title type value <meta> <noop> <onevent> <optgroup> title <option> onpick title value <p> align mode <postfield>...
  • Page 131 Creating Websites for the 4620 IP Telephone Table 5-5. Summary Of WML Tags And Attributes —Continued Attribute Supported? <select> ivalue multiple name tabindex title value <setvar> name value <small> <strong> <table> <td> <template> onenterbackward onenterforward ontimer <timer> name value <tr> <u>...
  • Page 132 4600 Series IP Telephone LAN Administrator’s Guide Summary Of WML Tags And Attributes C-28...

  • Page 133: Appendix D: Administering The 4620 Thin Client Directory

    If you have a corporate database that supports the Lightweight Directory Access Protocol (LDAP), Avaya’s Thin Client Directory application can communicate with that database. Your 4620 IP Telephone users can then use their phones to search for names, telephone numbers, or other information, and use the results of their searches to call a person directly, store a number on a Speed Dial button, and/or view more details about the person.
  • Page 134 4600 Series IP Telephone LAN Administrator’s Guide Figure D-1. High-Level Thin Client Architecture DIRECTORY DATABASE ADMINISTRATION SERVER FILE DIRECTORY APPLICATION DIRECTORY ADMINISTRATION HTTP SERVER APPLICATION SERVER HTML Telephone As shown above, the Directory application and its administration are co-resident with an HTTP server.

  • Page 135: Application Platform Requirements

    The recommended server configuration is Red Hat for Linux 8.0 (or greater) software; this version facilitates optimal, automatic Thin Client Directory application installation. Other configurations (not recommended by Avaya) require HTTP/Apache 2.0 and PHP Version 4.2.0 (with Version 4.2.4 preferred).

  • Page 136: Installing The Thin Client Directory

    4600 Series IP Telephone LAN Administrator’s Guide The download contains these directories: avayadiradmin - Files needed for the HTML administration part of the LDAP application (including the PHP files needed for administration). avayadirclient - Files necessary for the 4620 user interface (the files that perform the search query and return search results to the telephone’s display screen).
  • Page 137 Administering the 4620 Thin Client Directory 8. Uncomment the line “extension=ldap.so” in php.ini 9. To finish, restart the web server by running “/sbin/service httpd restart”. 10. Now test everything out by pointing a browser at the newly created directory structure such as <http://yourserver/avayadir/avayadiradmin/index.htm>.
  • Page 138 4600 Series IP Telephone LAN Administrator’s Guide Installation for Windows with Apache: 1. Extract the file avayadir-1.0.zip to the documentRoot folder. The documentRoot location will vary based on web server installation. This is the directory where the web server originates the files it serves. 2.

  • Page 139: 4620 Web Application User Interface

    Administering the 4620 Thin Client Directory 4620 Web Application User Interface This section describes the user interface screens required for the Directory application. Because the Directory application’s phone screens are accessed via the 4620’s Web Access application, any Directory user interface screen you administer must use LDAP attributes only. Some examples are provided in Table D-4.

  • Page 140: Web Application Search Screen

    4600 Series IP Telephone LAN Administrator’s Guide Web Application Search Screen The Search screen displays upon user selection of the Directory application. At a minimum, two user text entry fields should be administered: Enter Name Here Enter Phone Number Here Either field provides basic search criteria;...

  • Page 141: Web Application Successful Search Screen

    Administering the 4620 Thin Client Directory Web Application Successful Search Screen The Successful Search screen displays when at least one match results from a user-submitted search. The top display line provides the message “X found. Select choice.” (where X = the number of matches found) or the message “More results - please try again and refine search.”...

  • Page 142: Web Application Detail Screen

    4600 Series IP Telephone LAN Administrator’s Guide Web Application Detail Screen The Detail screen displays when a user selects the Detail button on the Successful Search screen. Depending on how you administer it, this screen provides additional information about the person selected on the Successful Search screen.

  • Page 143: Web Application Directory Trouble Screen

    Administering the 4620 Thin Client Directory Return - Displays the Search screen, including the Name field entered by the user to initiate the most recent search. You administer the Detail screen using the Details Administration screen, covered in Configuring the Directory Application Details Administration Screen, on page D-20.
  • Page 144 4600 Series IP Telephone LAN Administrator’s Guide Table D-1. Search Failure Causes and Corresponding Trouble Screen Error Messages Cause of Search Failure LDAP Result Code Trouble Screen Message N/A. No message displayed; search was successful. The corresponding LDAP Result Code represents a successful search.
  • Page 145 Administering the 4620 Thin Client Directory Table D-1. Search Failure Causes and Corresponding Trouble Screen Error Messages—Continued Cause of Search Failure LDAP Result Code Trouble Screen Message When the Directory Application receives a Insufficient Administrative request for a Search screen, it will send a Information.

  • Page 146: Directory Database Administration Interface

    4600 Series IP Telephone LAN Administrator’s Guide Directory Database Administration Interface The Directory application file you download from the Avaya website contains five primary screens on which you administer and customize the Thin Client Directory. Additionally, each administration screen has embedded Help to guide you through the administrative process. The primary screens are: 1.
  • Page 147 Administering the 4620 Thin Client Directory The Welcome screen (Home page) provides a checklist of the values required to set up general administration, such as the LDAP Server Address. Be sure you have this required information before beginning to configure the General Directory Application Administration screen.

  • Page 148: Configuring The General Directory Application Administration Screen

    4600 Series IP Telephone LAN Administrator’s Guide Configuring the General Directory Application Administration Screen 1. From the Welcome screen, select the General Administration screen link (or select the Right Arrow icon at the bottom of the Welcome screen). Figure D-7. Directory Application Administration Screen 2.
  • Page 149 Administering the 4620 Thin Client Directory Table D-2. Administration Screen Fields Field Title Key Name Default Description Application Title DIRSVRNAME 4620 Label appearing at top of the Directory user interface’s Directory Application Search screen. Directory Server DIRSRVR Null LDAP server address, IP address or fully-qualified DNS name.

  • Page 150: Configuring The Directory Application Search

    4600 Series IP Telephone LAN Administrator’s Guide Configuring the Directory Application Search Administration Screen The Search screen’s administration requires you to provide labels for the LDAP attributes that appear on the user interface Search screen; these are the labeled search fields the end user sees when the Search screen displays.
  • Page 151 Associated Label (column 4) as “Email Address” the 4620 users’ Search screen third line prompts them to “Enter Email Address Here”. You can populate fields with well-known LDAP attributes from an Avaya-provided drop-down list. Table D-4, on page D-23 provides a list of allowable attributes you can use to label such fields.

  • Page 152: Configuring The Directory Application Details

    4600 Series IP Telephone LAN Administrator’s Guide Configuring the Directory Application Details Administration Screen The Detail screen’s administration requires you to provide the LDAP attributes that will appear on the user interface Details screen; these are the details the end user sees about a selected person when the Details screen displays.

  • Page 153: Configuring The Directory Application Softkey

    Configuring the Directory Application Softkey Administration Screen Avaya provides specific softkeys with specific functions on each user interface screen. Where space is available in the softkey area at the bottom of a (user interface) screen, you may optionally configure up to five additional softkeys and link them to specific Detail screen display fields. For example, you may have configured “Manager”...
  • Page 154 4600 Series IP Telephone LAN Administrator’s Guide Figure D-10. Softkey Administration Screen Directory Database Administration Interface D-22...
  • Page 155 Administering the 4620 Thin Client Directory Table D-4. List of Drop-Down Attributes available for Search, Query and Details Administration Screens Field LDAP Attribute person userPassword telephoneNumber description organizationalPerson title registered address telexNumber teletexTerminalIdentifier telephoneNumber internationalISDNNumber facsimileTelephoneNumber street postOfficeBox postalCode postalAddress physicalDelieveryOfficeName inetOrgPerson businessCategory...
  • Page 156 4600 Series IP Telephone LAN Administrator’s Guide Directory Database Administration Interface D-24...
  • Page 157 4-29 Parameters Dual Connection 4600 Series IP Telephone Scripts and Application Single Connection 4-19 Files Avaya - 46xx IP Telephone MIB 4600 Series IP Telephones 4-18 Avaya TFTP (Suite Pro) Administering on Avaya Media Servers 4-28 Administering Options for Administration Alternatives and Options...
  • Page 158 4600 Series IP Telephone LAN Administrator’s Guide Customizing the Site-Specific Option Number 4-31 (SSON) MIB, for 46XX IP Telephones MultiVantage Release 1.1 DEFINITY Releases 9, 9.5, and 10 Delay and Jitter DHCP Network Assessment and VoIP DHCP and TFTP Server Administration Network Audio Quality Display, on 4600 Series IP DHCP and TFTP Servers, for 4600 Series IP Tele- 4-25...
  • Page 159 H.323 Standard Tandem Coding IP Address Lists and Station Number Portability Terms Used in This Guide 4-17 TFTP 4-18 TFTP (Suite Pro), Avaya Network Assessment TFTP and DHCP Server Administration Overview, Voice over IP TFTP and VoIP 4-18 TFTP Generic Setup...
  • Page 160 4600 Series IP Telephone LAN Administrator’s Guide IN-4...

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