Panasonic KX-TAW848 Features Manual page 141

4.
The caller leaves a message and hangs up.
2.
Transferring to a Mailbox
Extension users can transfer calls to a mailbox, after which callers can leave a message for the desired
party. While answering a call, the extension user simply presses the Voice Mail (VM) Transfer button
and enters the extension number of the party the caller wishes to leave a message for. The VPS will
answer the transferred call and record a message.
VM Transfer Button
In order to use this feature, the extension user must use a flexible button customized as the VM Transfer
button. A floating extension number of a VM group must be assigned to the button when creating it.
3.
Listening to Recorded Messages
If the VPS receives a message, the VPS will set the Message Waiting feature on the corresponding
telephone to notify the extension user that there is a message waiting in his mailbox. The Message
button light of the extension will turn on (→ 1.17.1 Message Waiting), thereby notifying the extension
user that there is a message waiting in his mailbox. The extension user can play the message back
simply by pressing the button used for mailbox access. Depending on the proprietary telephone (PT)
being used, this button may be the MESSAGE button, or a One-touch Dialing button assigned to dial a
floating extension number of a VM group, the user's mailbox number, and other DTMF commands. (→
1.6.1.2 One-touch Dialing) When the button is pressed, the PBX calls the floating extension number
assigned to the appropriate VM group, then sends DTMF tones to the VPS to indicate the extension's
mailbox number.
Whether the PBX turns off the message indication lamp after the button is pressed, or your VPS turns
off the lamp after all new messages in the mailbox are played, is selectable by through system
programming.
An extension user can also, at any time, play back any messages in his or her mailbox, including old
messages, however this is not available as a one-touch operation with the MESSAGE button. The user
must dial a floating extension number of a VM group, his or her mailbox number, and other DTMF
commands manually, or customize a One-touch Dialing button.
AA Service
A VPS can also be used as an automated attendant. When a call is directed to a port of your VPS which is
in AA service mode, the caller will hear an OGM. After or while listening to the OGM, the caller may dial an
extension number as directed. ("Enter the extension number of the desired party.")
If the VPS transfers a call via the AA service, the PBX will inform the VPS of the status of the called party
using a preprogrammed DTMF status signal so that the VPS will know the status without needing to listen
to system tones, such as a busy tone or ringback tone. This enables the VPS to quickly play an appropriate
OGM to the caller. ("I'm handling another call now...", "I'm away from my desk now...", etc.)
The default DTMF status signals sent by the PBX are explained below. Change the DTMF status signals
through system programming to match the settings of your VPS.
1.19 Voice Mail Features
Feature Guide 141