Page 1: User Manual
Advanced Hybrid & Wireless PBX User Manual KX-TAW848 Model No. Thank you for purchasing the Panasonic Advanced Hybrid & Wireless PBX, KX-TAW848. Please read this manual carefully before using this product and save this manual for future use.
Page 2: Call Center
Appendix Consult your dealer Easy Operation If you are using a certain Panasonic telephone that is equipped with a Navigator Key and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.
Page 3: Important Information
Important Information WARNING • WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. • DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.
Page 4: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3.
Page 5: Save These Instructions
Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. 13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a) When the power supply cord or plug is damaged or frayed.
Page 6 If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by an authorized Panasonic Factory Service Center. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.
Page 7 The serial number of this product may be found on the label affixed to the side of the unit. You should note the model number and the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.
Page 8: Table Of Contents
Table of Contents Operation ..................11 Before Operating the Telephones ........... 12 1.1.1 Before Operating the Telephones ............12 Making Calls ..................21 1.2.1 Basic Calling ....................21 1.2.2 Easy Dialing.....................24 1.2.3 Redial ......................28 1.2.4 When the Dialed Line is Busy or There is No Answer ......28 1.2.5 Alternate Calling—Ring/Voice ..............34 1.2.6 Calling without Restrictions ..............35 1.2.7 Direct Inward System Access (DISA) ............36...
Page 9 1.7.7 Time Service ................... 77 1.7.8 Wireless XDP Parallel Mode ..............78 1.7.9 Extension Feature Clear................79 Call Center..................80 1.8.1 Log-in/Log-out, Wrap-up ................. 80 1.8.2 Manual Queue Redirection..............83 User-supplied Equipment ..............84 1.9.1 Doorphone/Door Opener................. 84 1.9.2 Host PBX....................85 1.9.3 Voice Processing System................
Page 10 Quick Reference Guide ..............145 4.4.1 Quick Reference Guide .................145 Index ....................147 User Manual...
Page 11: Operation
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...
Page 12: Before Operating The Telephones
Panasonic proprietary telephone (PT) such as the KX-T7735. You can also use a Panasonic Portable Station (PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using. If you are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming.
Page 13 You will hear various tones, during or after an operation, for confirmation. Refer to " 4.3.1 Tone " (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
Page 14 1.1 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used Seize a CO line (One of the (CO) with a single line telephone. following).
Page 15: When You Use A Panasonic Proprietary Telephone
When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.
Page 16 1.1 Before Operating the Telephones FLASH/RECALL : Call Forwarding (FWD)/Do Not FLASH/RECALL Used to disconnect the current Disturb (DND) : call and make another call without Used to perform Call Forwarding hanging up. (FWD) or Do Not Disturb (DND). VOICE CALL : Navigator Key/Volume Key : VOICE CALL Used to monitor an intercom call...
Page 17 1.1 Before Operating the Telephones Buttons Feature Used to leave a message waiting indication or call back the Message party who left the message waiting indication. Message for another Used to have a Message button for another extension. extension Call Forwarding (FWD)/Do Not Disturb (DND)—Both Used to forward all calls to a specified destination or refuse.
Page 18 1.1 Before Operating the Telephones Buttons Feature Used to confirm a PBX error. For more details, consult your System Alarm dealer. Time Service (Day/Night/ Used to switch the time service mode. Lunch/Break) Answer Used to answer an incoming call. Used to disconnect the line during or after a conversation or to Release complete a Call Transfer.
Page 19: How To Follow The Steps
1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To another extension (Intercom Call) PT/SLT/PS PT and SLT Operation steps extension no. The description of the icons are explained on (DSS) "Icon Descriptions".
Page 20: Connection Example
1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company (Analog CO Lines) Computer Advanced Hybrid & Wireless PBX Computer Single Line Telephone Printer Wireless Phone DSS Console Analog Proprietary Telephone Portable Cell Doorphone & Door Opener Station Station Fax Machine...
Page 21: Making Calls
1.2 Making Calls Making Calls 1.2.1 Basic Calling — Calling Another Extension — Calling an Outside Party — Account Code Entry Calling Another Extension Intercom Call PT and SLT PT/SLT/PS extension no. (DSS) Off-hook. Dial extension number Talk. or press DSS . •...
Page 22: Calling An Outside Party
1.2 Making Calls Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods: Automatic Line Access PT/SLT/PS (L-CO) outside phone no.
Page 23 1.2 Making Calls • To confirm number before dialing , you can enter a phone number and confirm it on the display and then go off-hook. (Predialing) • To make a call to another party without going on-hook , press the FLASH/ RECALL button.
Page 24: Easy Dialing
. Seize CO line before entering outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".
Page 25: Personal Speed Dialing
1.2 Making Calls One-touch Dialing You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialing) Off-hook. Press One-touch Dialing . Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number.
Page 26: System Speed Dialing
1.2 Making Calls To dial PT/SLT personal speed dialing no. Off-hook. Enter Dial personal speed Press AUTO DIAL dialing number (2 digits). or enter • To call using a directory, refer to " 1.11.2 Directories ". System Speed Dialing You can make calls using speed dialing numbers stored in the PBX. PT/SLT/PS system speed dialing no.
Page 27: Quick Dialing
1.2 Making Calls To set/cancel PT/SLT/PS C.Tone Cancel Enter 740 . Enter 1 to set On-hook. Off-hook. or 0 to cancel. To dial PT/SLT/PS Off-hook. • To call another party , dial the desired party’s phone number before the preprogrammed number is dialed. •...
Page 28: Redial
1.2 Making Calls • It is a useful feature for Hotel. For example, to dial the Room Service, dial the digit "3", not the full extension number. 1.2.3 Redial This is convenient when calling the same outside party again. — Last Number Redial Last Number Redial PT/SLT/PS Off-hook.
Page 29: Automatic Callback Busy Cancel
1.2 Making Calls To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone C.Tone Enter 6 . On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook. To answer the callback ringing from an idle CO line PT/SLT/PS While hearing a callback ringing...
Page 30: Message Waiting
1.2 Making Calls Call Waiting You can inform the called party that your call is waiting. This feature is also known as Busy Station Signaling (BSS). PT/SLT/PS While hearing a busy tone Enter 1 . Message Waiting For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.
Page 31 1.2 Making Calls To leave/cancel a message waiting indication PT/SLT/PS PT and SLT Leave desired extension no. C.Tone Cancel Off-hook. Enter Enter 1 to leave Enter desired On-hook. or 0 to cancel. extension number. For a called extension To check the left message and call back PT/PS While on-hook Press MESSAGE...
Page 32: Executive Busy Override
1.2 Making Calls • The Message button light or Message/Ringer Lamp shows the current status as follows: Off : No message Red on : You have a message. • The display shows the messages starting with the most recent call. •...
Page 33: Call Monitor
1.2 Making Calls For the joined extension To talk to each party alternately PT/PS During a conversation To continue Press TRANSFER . Talk to the other party. • You can also deny others the possibility of joining your conversation (Default: Allow).
Page 34: Alternate Calling-Ring/Voice
1.2 Making Calls 1.2.5 Alternate Calling—Ring/Voice The caller can alternate the alerting method, Ring either ring or voice, when making an intercom Ring Hello call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.
Page 35: Calling Without Restrictions
1.2 Making Calls 1.2.6 Calling without Restrictions — Remote COS Access Remote COS Access You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification Number) are required.
Page 36: Direct Inward System Access (Disa)
1.2 Making Calls 1.2.7 Direct Inward System Access (DISA) — Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.
Page 37 1.2 Making Calls To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA outside R.B.Tone & phone no. phone no. DISA message Off-hook. Dial DISA Dial outside phone number. phone number. Seize CO line before dialing outside phone number.
Page 38 1.2 Making Calls • WARNING When you enable the Outside-to-Outside Call feature of DISA, and a third party discovers the password (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.
Page 39: Remote Setting
1.2 Making Calls 1.2.8 Remote Setting You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions • Absent Message • Extension Lock •...
Page 40: Receiving Calls
1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or G-DN button directly. ·...
Page 41: Hands-Free Answerback
1.3 Receiving Calls Customizing Your Phone • 3.1.2 Settings on the Programming Mode — Preferred Line Assignment—Incoming Select the seized line when going off hook. Alternate Receiving—Ring/Voice Select the Calling method, either ring or the other party’s voice. • 3.1.3 Customizing the Buttons Create or edit a Group Directory Number (G-DN) button.
Page 42: Trunk Answer From Any Station (Tafas)
1.3 Receiving Calls Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension’s call. PT/SLT/PS group no. Group C.Tone extension no. Directed Off-hook. 40 and then group number (2 digits). Talk. Enter Or enter 41 and then extension number .
Page 43: Answer/Release Button
1.3 Receiving Calls • You can also receive a paging announcement via a speaker with this operation. 1.3.5 Answer/Release Button The Answer and Release buttons are convenient for operators using headsets. With the Answer button, you can answer all incoming calls. With the Release button, you can disconnect the line during or after a conversation, or complete transferring a call.
Page 44 1.3 Receiving Calls To talk to a waiting caller While hearing call waiting tone (Answer) Press Answer . Talk. To transfer an outside call to an extension with a one-touch operation During a conversation The called (Release) party answers. (DSS) Press Release.
Page 45: During A Conversation
1.4 During a Conversation During a Conversation 1.4.1 Call Transfer — Transferring to an Extension on the PBX — Transferring to an Outside Party Using the PBX Service • You can transfer a held call without talking by going on-hook. If a call is not retrieved within a specified time, you will hear an alarm as a reminder.
Page 46: Transferring To An Outside Party Using The Pbx Service
1.4 During a Conversation To transfer with one-touch (One-touch Transfer) PT/PS During a conversation (DSS) Press DSS . On-hook. Talk. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. •...
Page 47: Call Hold
1.4 During a Conversation • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. • To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, G-DN or INTERCOM button, or the hookswitch.
Page 48: Call Hold Retrieve
1.4 During a Conversation During a conversation C.Tone Press Recall/ On-hook. Enter 50 . hookswitch . Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) Off-hook. Press flashing CO Talk. or INTERCOM , or enter 50 . To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO)
Page 49: Call Park
1.4 During a Conversation • The CO or INTERCOM button light shows the current status as follows: — Regular Hold mode Flashing green slowly : Your held call Flashing red : Another extension’s held call — Exclusive Call Hold mode Flashing green rapidly : Your held call Red on : Another extension’s held call •...
Page 50: Call Park Retrieve
1.4 During a Conversation PT/PS During a conversation parking zone no. Specified C.Tone Auto On-hook. Press TRANSFER . Enter 52 . Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. If you hear a busy tone, enter another parking zone number or press again.
Page 51: Call Splitting
1.4 During a Conversation • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number. • After you park a call, you can perform other operations. Customizing Your Phone •...
Page 52 1.4 During a Conversation To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) C.Tone extension no. Press TRANSFER . Press DSS or dial the other Talk to the Press TRANSFER . On-hook. party's extension number . other party.
Page 53: Call Waiting
1.4 During a Conversation 1.4.4 Call Waiting — Answering Call Waiting in the PBX — Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.
Page 54 1.4 During a Conversation After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation (CO) Press CO or...
Page 55 1.4 During a Conversation During a conversation C.Tone Talk to the Press Recall/hookswitch . Enter original party. C.Tone Talk to the On-hook. Off-hook. Enter new party. • The caller’s name or number is displayed for five seconds in ten second intervals while waiting to be answered.
Page 56: Answering Call Waiting From The Telephone Company
1.4 During a Conversation Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone FLASH/RECALL Press FLASH/...
Page 57: Multiple Party Conversation
1.4 During a Conversation 1.4.5 Multiple Party Conversation — Conference — Unattended Conference — Leaving 3-Party Conference — Privacy Release Conference You can add one or more parties to your conversation. PT/PS During a conversation desired phone no. C.Tone Press CONF Dial desired Talk to the Press CONF .
Page 58 1.4 During a Conversation During a conversation desired phone no. C.Tone Press Recall/ Dial desired Talk to the Press Recall/ Enter 3 . hookswitch . phone number . new party. hookswitch . Seize CO line before dialing outside phone number. Talk with multiple parties.
Page 59: Unattended Conference
1.4 During a Conversation During a conversation Press Recall/hookswitch . • During a three-party conversation, when you press TRANSFER, Recall/ hookswitch, you can talk to the party who had a conversation previously. If you want to talk to the third party, press TRANSFER, Recall/hookswitch again. •...
Page 60 1.4 During a Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension will hear an alarm tone before timeout. The call is disconnected when the time runs out unless the originating extension returns to the conference.
Page 61: Mute
1.4 During a Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. Privacy Release You can let a third party join your current outside call. To set PT/PS During a conversation Ask the third party to perform the step below. (S-CO) C.Tone Press green...
Page 62: Headset Operation
1.4 During a Conversation To set/cancel During a conversation Press MUTE . • The AUTO ANS/MUTE button light shows the current status as follows: Off: Normal Flashing red: Mute 1.4.7 Headset Operation You can have a conversation using a headset. To talk using the headset SP-PHONE Press SP-PHONE .
Page 63: Absence Settings
1.5 Absence Settings Absence Settings 1.5.1 Call Forwarding — Call Forwarding (FWD) Call Forwarding (FWD) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group.
Page 64: Boss & Secretary Feature
1.5 Absence Settings • You can set the voice mail floating extension number as a forward destination to receive calls into your mailbox. • You can set your mobile telephone as the forward destination. The voice mail can be used to receive calls if you are unable to answer. •...
Page 65 1.5 Absence Settings To set from another extension PT/SLT/PS Both Calls Follow Me Outside Calls Follow Me Cancel Intercom Calls Off-hook. 71 . Enter 0 to 2 as Enter 7 or 8 . Enter you desire. your extension no. C.Tone Enter your On-hook.
Page 66 1.5 Absence Settings Call Forwarding (FWD) for your Incoming Call Distribution Group ICD Group: Incoming Call Distribution Group PT/SLT/PS Both Calls ICD Group Outside Calls extension no. Cancel Intercom Calls Off-hook. Enter Enter 4 to 6 as Enter 1 to set Enter ICD Group you desire.
Page 67: Absent Message
1.5.2 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
Page 68: Extension Lock
1.5 Absence Settings To set PT/SLT/PS Will Return Soon Gone Home At Ext %%%% + Extension no. Back at %%:%% + Hour : Minute Out until %%/%% + Month / Day In a Meeting Off-hook. Enter 750. Enter required number. C.Tone Enter #.
Page 69 1.5 Absence Settings To unlock PIN: Personal Identification Number PT/SLT/PS extension PIN C.Tone Off-hook. Enter 77 . Enter 0 . Enter extension PIN On-hook. (max. 10 digits). • If you forget the extension PIN or cannot unlock your phone, consult your manager.
Page 70: Paging
1.6 Paging Paging 1.6.1 Paging — Group Paging — Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS paging group Wait for an answer C.Tone...
Page 71: Answering/Denying A Paging Announcement
1.6 Paging • After you go on-hook, the caller can talk to the person who answers the page. 1.6.2 Answering/Denying a Paging Announcement To answer C.Tone Talk. Off-hook. Enter 43 . Paging Deny Deny C.Tone Allow Off-hook. 721 . Enter 1 or 0 . On-hook.
Page 72: Extension Settings
1.7 Extension Settings Extension Settings 1.7.1 Timed Reminder You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until canceled) at a preset time.
Page 73: Do Not Disturb (Dnd)
1.7 Extension Settings To confirm Press TRANSFER several times. • The alarm keeps ringing for preprogrammed seconds. If you receive an incoming call during ringback, the ringing starts after the • ringback stops. If you are having a conversation exceeding alarm ringing period, the •...
Page 74 1.7 Extension Settings • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/ DND Setting Mode.
Page 75: Call Waiting
1.7 Extension Settings 1.7.3 Call Waiting During a conversation, you can be informed of a call waiting with a tone through your built-in speaker or handset. (Default: Enable—Tone) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT. To change the tone from PT, refer to "...
Page 76: Background Music (Bgm)
1.7 Extension Settings 1.7.5 Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.
Page 77: Time Service
1.7 Extension Settings 1.7.7 Time Service You can check the current status of the Time Service on the display. While on-hook (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). • The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows: Off: Day mode Green on: Lunch mode...
Page 78: Wireless Xdp Parallel Mode
1.7 Extension Settings 1.7.8 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set extension no. C.Tone Press TALK .
Page 79: Extension Feature Clear
1.7 Extension Settings 1.7.9 Extension Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Program Clear. Features Default Setting Hot Line* Message Waiting—(All the messages that have been left by other extension users) Allow...
Page 80: Call Center
1.8 Call Center Call Center 1.8.1 Log-in/Log-out, Wrap-up You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring Log-out at your extension.
Page 81 1.8 Call Center ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group Specified extension no. (Log-in/Log-out) Press Log-in/Log-out . Enter ICD Group extension number or PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group . To enter/leave the Not Ready mode PT/SLT/PS Not Ready...
Page 82 1.8 Call Center • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...
Page 83: Manual Queue Redirection
1.8 Call Center 1.8.2 Manual Queue Redirection When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.
Page 84: User-Supplied Equipment
1.9 User-supplied Equipment User-supplied Equipment 1.9.1 Doorphone/Door Opener You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. — Doorphone Call —...
Page 85: Host Pbx
1.9 User-supplied Equipment Door Open Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS doorphone no. C.Tone Off-hook. On-hook. Enter 55 . Enter doorphone number (2 digits). From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5 .
Page 86: Voice Processing System
You or an outside party can access the Voice Processing System from a telephone. — Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVS series) using digital integration, the following features are also available: —...
Page 87: To Listen To Messages
1.9 User-supplied Equipment without knowing the mailbox number (Voice Mail Transfer). The duration for recording depends on the voice processing system. To forward your calls to your mailbox PT/SLT/PS Both Calls Cancel All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook.
Page 88: Live Call Screening (Lcs)
1.9 User-supplied Equipment *Indication tone after off-hook • You can access a voice mail with one-touch. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Voice Mail Transfer button or a Message button. Live Call Screening (LCS) While a caller is leaving a message in your mailbox, you can monitor the call without answering.
Page 89: Private Mode
1.9 User-supplied Equipment To cancel Live Call Screening PT/PS (Live Call Screening) Press red Live Call Screening . Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR SP-PHONE...
Page 90: Two-Way Record
1.9 User-supplied Equipment • The Live Call Screening (LCS) button light shows the feature status as follows: Off: LCS is off. Flashing green rapidly: Alerting in the Private mode. Flashing green slowly: Monitoring. Red on: LCS is on. • The manager extension can clear an extension PIN. •...
Page 91 1.9 User-supplied Equipment To record into another mailbox (Two-way Transfer) PT/PS During a conversation (DSS) (Two-way Transfer) another extension no. Press Two-way Press DSS or enter Transfer . another extension number . To stop recording, press this button again. To record into another mailbox with one-touch (One-touch Two-way Transfer) PT/PS During a conversation (One-touch...
Page 92: 1.10 Walking Extension
1.10 Walking Extension 1.10 Walking Extension 1.10.1 Walking Extension You can use the same functions assigned on your previous extension even if you move to another extension in the office. You can retain your settings such as extension number or One-touch Dialing memory etc. on the new extension.
Page 93: 1.11 Display Proprietary Telephone
1.11 Display Proprietary Telephone 1.11 Display Proprietary Telephone 1.11.1 Call Log This is available for the display proprietary telephone and the portable station. — Incoming Call Log Incoming Call Log When you receive an outside call, the caller’s information is recorded automatically in the incoming call log.
Page 94 1.11 Display Proprietary Telephone To call Display PT While confirming the log information (Call Log) Press Call Log until Off-hook. desired party appears. • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view.
Page 95: 1.11.2 Directories
1.11 Display Proprietary Telephone 1.11.2 Directories You can select and call using the directories ( Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory ). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information.
Page 96: Storing Names And Numbers
1.11 Display Proprietary Telephone • To cancel or exit, press the FLASH button. • Directory entries generally should include name and number. If the name is not registered, an entry cannot be displayed. Storing Names and Numbers To store a Personal Speed Dialing Directory item Display PT While on-hook name...
Page 97: Entering Characters
1.11 Display Proprietary Telephone Entering Characters You can enter the following characters. This table shows you the characters available for each button. Times Buttons " (space) — < > & User Manual...
Page 98 1.11 Display Proprietary Telephone User Manual...
Page 99: Manager Operation
Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...
Page 100: Control Features
2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. — Changing the Settings of Other Extensions Changing the Settings of Other Extensions Remote Extension Lock This feature is also known as Remote Station Lock Control. PT/SLT/PS Unlock extension no.
Page 101 2.1 Control Features PT/SLT/PS Night Lunch C.Tone Break Off-hook. Enter 780. Enter 0 to 3 On-hook. as you desire . To select the time service switching mode (Automatic/Manual) PT/PS While on-hook (Time Service Switching Mode (Automatic/Manual)) Press Time Service Switching Mode (Automatic/Manual) .
Page 102: Dial Tone Transfer
2.1 Control Features 2.1.3 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone On-hook. Press Toll Restriction. The extension can hear the dial tone and then make a call.
Page 103: Outgoing Messages (Ogm)
2.1 Control Features 2.1.5 Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: 1. DISA message : Used to greet and guide callers so that they access extension group or outside party without operator assistance.
Page 104 2.1 Control Features To record from an external BGM (MOH) port OGM floating extension no. Progress Tone & C.Tone Off-hook. Enter 36 . Enter 31 . Enter OGM floating extension number . You hear The message the message. is recorded. C.Tone C.Tone Press CONF .
Page 105: Customizing Your Phone & System
Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual 105...
Page 106: Personal Programming
3.1 Personal Programming Personal Programming 3.1.1 Personal Programming You can customize your telephone features. For example, you can change the initial settings or button features according to your needs. — Extension PIN (Personal Identification Number) • If you change your desk and extension, refer to " 1.10.1 Walking Extension ". Extension PIN (Personal Identification Number) You can assign a password to each extension.
Page 107: Settings On The Programming Mode
3.1 Personal Programming To cancel PT/SLT/PS PIN: Personal Identification Number stored extension PIN C.Tone Off-hook. Enter 799 . Enter 0 . Enter stored extension PIN . On-hook. • WARNING When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.
Page 108 3.1 Personal Programming To enter the programming mode To program To exit programming selection & input parameter Follow Press PROGRAM Press STORE . Follow Selection Press STORE . Press PROGRAM programming or PAUSE . & Parameter . or PAUSE . input .
Page 109 3.1 Personal Programming Programming Item Selection & Parameter Input desired no. (max. 32 digits) Would you like to dial a preset number simply Do not use by going off-hook? No line An idle CO line Which do you prefer to CO button no.** seize when you go off- (01-12)
Page 110 3.1 Personal Programming Programming Item Selection & Parameter Input Do you prefer to No—Disable answer a call without going off-hook regardless of the AUTO ANS button Yes—Enable status? (Forced Answerback Selection)* Which service do you You can monitor the prefer when a calling message through the party is recording a telephone speaker.
Page 111 3.1 Personal Programming Programming Item Selection & Parameter Input Creating your personal message. message (max. 16 characters) (Personal Absent Message) Do Not Disturb (DND) + desired All—Forward all calls (for both calls) (max. 32 digits) Where are your incoming calls + desired forwarded or refused? Busy—Forwarded when...
Page 112 3.1 Personal Programming Programming Item Selection & Parameter Input Do you prefer to hear No—Off the key pad tone? (Key Pad Tone Set)* Yes—On Do you want back No—Off ground music through your telephone speaker while on- hook? Yes—On (Background Music [BGM])* extension PIN (max.
Page 113 3.1 Personal Programming Programming Item Selection & Parameter Input No—Normal (Any Flexible CO buttons can be Do you prefer to set the modified.) One-touch dialing only? Yes—Only One-touch (One-touch Dialing dialing buttons can be Assignment Mode modified. However, to modify Selection) them, there is no need to enter "2"...
Page 114: Clearing Features
3.1 Personal Programming • * To enter characters, refer to " Entering Characters ". To edit the names and numbers of personal speed dialing personal speed dialing no. (location no.) Press STORE . Press PROGRAM Enter personal speed dialing number or PAUSE .
Page 115 3.1 Personal Programming Features Default Setting Hands-free mode Live Call Screening Mode Set LCS Mode Set [After Answering] Stop recording Call Waiting—Intercom Calls/Outside Calls Enable (Tone) Tone 1 Call Waiting Tone Type Selection Absent Message Cleared Personal Absent Message Call Forwarding [FWD]/Do Not Disturb [DND]— Intercom Calls/Outside Calls FWD N/A Timer 15 seconds...
Page 116: Customizing The Buttons
3.1 Personal Programming 3.1.3 Customizing the Buttons You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following function buttons. For example, if your telephone has more CO buttons than available CO lines, you may change unused CO buttons to one touch buttons.
Page 117 3.1 Personal Programming Programmable Button Buttons Programming Input CO DSS PF FWD/DND—Outside calls FWD/DND—Intercom calls + Incoming call distribution Group FWD—Both calls group extension no. + Incoming call distribution Group FWD—Outside calls group extension no. Group FWD—Intercom + Incoming call distribution calls group extension no.
Page 118 3.1 Personal Programming Programmable Button Buttons Programming Input CO DSS Time Service (Day/Night/ + 0/1/2/3* + Tenant Lunch/Break) no.) Answer* Release* + Toll Restriction (TRS) Level Toll Restriction (TRS) (1-7) Time Service Switching (+ Tenant no.) Mode (Automatic/Manual) + Voice mail floating extension Two-way Record* + Voice mail floating extension Two-way Transfer*...
Page 119 3.1 Personal Programming • " ," "#," FLASH/RECALL, PAUSE, SECRET (INTERCOM) and T (Transfer) can also be stored. If you do not want to display the stored number when making a call, press the SECRET (INTERCOM) button before and after the numbers you wish to conceal.
Page 120: Manager Programming
The manager can program the following item. • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (e.g., KX-T7735) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.
Page 121: Manager Programming
3.2 Manager Programming 3.2.2 Manager Programming Changing the Settings and Extension Control To enter the program mode To program To exit To continue manager password programming input Press PROGRAM Enter Enter manager Follow Press Press PROGRAM or PAUSE . password . programming HOLD .
Page 122: System Programming
• Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (e.g., KX-T7735) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.
Page 123 3.3 System Programming Icon Descriptions Fixed Buttons Function PREVIOUS (PREV) SP-PHONE NEXT SELECT PROGRAM STORE CLEAR FLASH/RECALL FLASH SECRET User Manual 123...
Page 124 3.3 System Programming Procedure The basic steps are shown below. 1. Entering the programming mode system password Press PROGRAM Enter Enter system password . or PAUSE . 2. Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. 3.
Page 125: System Programming
3.3 System Programming 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. date year Enter 000 . Press STORE . Enter year Press SELECT Press Right . Enter date for month . (00-99).
Page 126: System Speed Dialing Number
3.3 System Programming System Speed Dialing Number [001] You can store the phone numbers of frequently dialed numbers. To end system speed dialing phone no. no. (location no.) Press END . Enter 001 . Press STORE . Enter system speed Enter phone Press STORE .
Page 127: System Speed Dialing Name
3.3 System Programming System Speed Dialing Name [002] You can store the name associated with the speed dialing number. These names are displayed when making calls using the display operation. To enter characters, refer to " Entering Characters ". To end system speed dialing name no.
Page 128 3.3 System Programming Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to " Entering Characters ". To end name extension no.
Page 129: Appendix
Section 4 Appendix This chapter provides the Troubleshooting, Feature Number Table, Tone List and Quick Reference Guide. Check the Troubleshooting section before consulting your dealer. User Manual 129...
Page 130: Troubleshooting
4.1 Troubleshooting Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work • Consult your dealer. properly. I cannot use the telephone. The telephone is locked. • Unlock your telephone. ( 1.5.3 Extension Lock , 2.1.1 Extension Control ) Some features do not work.
Page 131 4.1 Troubleshooting Problem Remedy My proprietary telephone does not Some models do not have the feature • have a feature button. button. Change a flexible button to the desired button. ( 3.1.3 Customizing the Buttons ) Enter the specified feature number instead of the feature button.
Page 132 4.1 Troubleshooting Problem Remedy I forgot the password. • Ask the manager to assist you. 2.1.1 Extension Control ) The background music started • Turn off the music. suddenly. 1.7.5 Background Music (BGM) , 2.1.4 External Background Music (BGM) ) I do not want to display a number •...
Page 133: Feature Number Table
4.2 Feature Number Table Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits...
Page 134 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.2.4 When the Dialed Line is Busy or There is No Answer Automatic Callback Busy Cancel Message Waiting For a caller – To leave/cancel 1/0 + extension no. For a called extension –...
Page 135 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.3.3 Call Pickup Call Pickup – Group group no. (2 digits) – Directed extension no. Call Pickup Deny – To deny – To allow 1.3.4 Trunk Answer From Any Station (TAFAS) –...
Page 136 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.5.1 Call Forwarding Call Forwarding (FWD) / 1.7.2 Do Not Disturb (DND) – Both Calls 0 (Cancel)/ – Outside Calls 1 (Do Not Disturb [DND])/ – Intercom Calls 2 (All calls) + phone no.
Page 137 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.6.2 Answering/Denying a Paging Announcement – To answer – To deny – To allow 1.7.1 Timed Reminder – To set 12H: 1 + time (hour/minute) + 0 (AM)/1 (PM) + 0 (once)/1 (daily) 24H: 1 + time (hour/minute) + 0 (once)/ 1 (daily)
Page 138 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.8.1 Log-in/Log-out, Wrap-up Log-in 1 + ICD Group extension no./ Log-out 0 + ICD Group extension no./ To enter/leave the Not Ready mode 1 (Not Ready)/0 (Ready) 1.9.1 Doorphone/Door Opener Doorphone Call doorphone no.
Page 139 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 2.1.4 External Background Music (BGM) – To play – To stop 2.1.5 Outgoing Messages (OGM) – To record 1 + OGM floating extension no. – To play back 2 + OGM floating extension no.
Page 140 4.2 Feature Number Table Fixed Feature (While dialing or talking) Number 1.4.5 Multiple Party Conversation Conference 1.9.1 Doorphone/Door Opener From any extension while talking to the doorphone 140 User Manual...
Page 141: Tone
4.3 Tone Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1 Normal User Manual 141...
Page 142 4.3 Tone Tone 2 Any one of the following features is set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Lock • Executive Busy Override Deny •...
Page 143 4.3 Tone Ringback Tone 1 Normal ringback tone Ringback Tone 2 Special ringback tone for DISA call Do Not Disturb (DND) Tone The dialed extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 A call is on hold longer than the specified time.
Page 144 4.3 Tone Tone 3 Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold.
Page 145: Quick Reference Guide
4.4 Quick Reference Guide Quick Reference Guide 4.4.1 Quick Reference Guide Please make a photocopy of the following cards and distribute them to proprietary telephone or single line telephone users. User Manual 145...
Page 146 4.4 Quick Reference Guide 146 User Manual...
Page 147 Index User Manual...
Page 148 Index Call Pickup Call Pickup Deny 42, 135 Absence Settings Call Splitting Absent Message 67, 110, 136 Call Transfer Account 17, 117 Call Waiting 30, 53, 75, 137, 139 Account Code Entry 24, 133 Call Waiting from the Telephone Company Alternate Calling—Ring/Voice 34, 139 Call Waiting in the PBX...
Page 149 Index Electronic Station Lockout —> Extension Lock Hurry-up Transfer —> Manual Queue Redirection 112, 136 Entering Characters Icon Descriptions Examples 14, 123 Incoming Call Log Exclusive Call Hold Indication Tones Executive Busy Override 32, 139 INTERCOM Executive Busy Override Deny 75, 111, 137 Intercom Call Extension Control...
Page 150 What Kind of Telephone Can Be Used? Station Speed Dialing —> Personal Speed Dialing When the Dialed Line is Busy or There is No Answer Storing Names and Numbers When You Use a Panasonic Proprietary Telephone System Alarm 18, 117 Wireless XDP Parallel Mode...
Page 151 Index Wrap-up 17, 80, 117 Your Extension Number User Manual...
Page 152 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). Under the applicable copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of PCC and its licensee.

Panasonic KX-TAW848 User Manual

1 Operation

2 Manager Operation

3 Customizing Your Phone & System

4 Appendix

Quick Links

User Manual

Related Manuals for Panasonic KX-TAW848

Summary of Contents for Panasonic KX-TAW848

Table of Contents