Table 9. Troubleshooting Matrix - Media With Solution; Table 10. Troubleshooting Matrix - Scsi With Solution - Tandberg Data StorageLibrary T40+ Series Installation And User Manual

Table 9. Troubleshooting Matrix - Media with Solution

Problem
Media
Media barcode labels
Data cartridge incompatible with
drive
Cannot write to, or read from,
tape

Table 10. Troubleshooting Matrix - SCSI with Solution

Problem
SCSI problems
Changed SCSI ID, but the host
server system does not
recognize the new ID
The tape drive does not
respond on the SCSI bus to the
host
StorageLibrary T40+ Series Installation and User Guide
Solution
Make sure the barcode labels are applied in the correct
orientation on the cartridge. See
Barcode Reader.
Make sure there are no wrinkles on the label.
Make sure that StorageLibrary specific labels are used.
If all of the above are OK, replace the label with a new one.
If problem continues, contact your service representative.
Make sure you are using a data cartridge that is compatible with
the drive. See the tape drive's reference manuals for details.
The SW backup application detects if an incompatible data
cartridge is used, and communicates this to the user.
Remove the cartridge from the library.
Make sure that the cartridge is write enabled (move the write-
protect switch to the enabled position).
Make sure that the cartridge has not been written using an
incompatible format.
Make sure that the cartridge is an acceptable format for your drive
type. See the tape drive reference manuals for details.
Make sure the cartridge has not been exposed to harsh
environmental or electrical conditions or is not physically
damaged in any way.
Many backup applications do not read or write to cartridges that
were created using a different backup application. In this case,
you may have to perform an erase, format, or label operation on
the cartridge.
Make sure you understand any data protection or overwrite
protection schemes that your backup application may be using,
which could prevent you from writing to a given cartridge.
Retry the operation with a different, known good tape.
Clean the tape drive. See
Solution
Make sure that all SCSI devices on the same bus have unique ID
numbers.
If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are
available.
Make sure that you reboot the library after changing the SCSI ID.
Reboot the host server system.
Verify that a SCSI terminator is attached to both the last and first
SCSI device on the SCSI bus.
Verify that the SCSI cables are connected to the back of the
library. See Connecting SCSI Cables
Labeling Cartridges for the
Cleaning Tape Drives.
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