Troubleshooting; About Ras Tickets; Viewing Ras Tickets - Tandberg Data StorageLibrary T40+ Series Installation And User Manual

The library includes advanced system monitoring and alerting mechanisms that inform you of library
status and issues. It also notifies you of the issues it detects, and guides you through diagnosing and
correcting issues before problems otherwise start to interfere with backups.
This chapter describes commands that you can select from the Tools menu to monitor the library,
configure and test tape drives, work with connectivity, e-mail current logs, and save and restore library
configurations.

About RAS Tickets

The library uses advanced problem detection, reporting, and notification technology to alert customers
of problems as soon as they occur. The library performs numerous self-tests to monitor the library's
temperature, voltage and currents, and standard library operations. It performs these self-tests each
time the library is powered on, and during normal operation when the library is idle.
If the self-test detects a problem, the library generates a service report, or RAS ticket, which identifies
which component is probably causing the problem. The library's LEDs may also turn on or off and
flash to indicate an abnormal state. If the problem is not severe, the library continues to provide full
functionality to all unaffected partitions.
Whenever possible, the library provides instructions for resolving problems. These instructions appear
on the library's front panel, and are also available via the remote management interface. Access the
library's online Help system if you have questions about the instructions provided.

Viewing RAS Tickets

You can view library RAS tickets from the Reports menu on both the front panel and the remote
management interface. RAS tickets are special service reports that summarize the current reliability,
availability, and serviceability of the library. RAS tickets provide detailed information about system
problems. From the remote management interface and the front panel interface, this view lists all of
the library RAS tickets in the order in which they were created, starting with the most recent. All RAS
tickets are considered unopened until a user clicks OK. After you click OK, the ticket is considered
opened.
Also included on the RAS tickets log is an explanation of what error the library encountered.
The paths to open the appropriate screens are:
From the RMI, select Reports > RAS tickets
From the FPI, select Menu > Reports > RAS tickets
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Troubleshooting

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