Closing Ras Tickets; Supported Ras Tickets; Table 4. Supported Ras Tickets - Tandberg Data StorageLibrary T40+ Series Installation And User Manual

Closing RAS Tickets

After using the information in the RAS ticket to resolve your library issue, use the prompts on the
screen to close the RAS ticket.

Supported RAS Tickets

Table 4. Supported RAS Tickets

RAS Severity
Ticket Level
R01ZZ High
R0200 Urgent
R0201 High
R0202 High
R0203 Urgent
R0204 Urgent
R0205 High
(table continued on next page...)
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Display Message Description
Diagnostic number The diagnostics
ZZ failed. number ZZ failed.
Initialization of the The robotics
robotics failed. failed to complete
the calibration or
the inventory
sequence.
The Fan is stuck. The fan is stuck.
The Fan is not The fan is not
running. running.
Robot Inventory Too many
failure. Too many cartridges has
cartridges been detected
during the
inventory
sequence.
The system has An unidentified
reported an problem has
unmanaged fault. occured.
The cleaning
Drive-n cleaning
operation failed
failed. No cleaning
because no
tape present.
cleaning cartridge
is present in the
system.
Suggested Action
Reboot the loader and retry the
operation.
Reboot the loader and retry the
operation.
Verify that the magazines are
locked.
Turn off the loader and try to
remove the magazines by using
the emergency eject pin.
Contact your service
representative.
Please verify that the fan is not
mechanically blocked.
If the fan is stuck due to dust,
please clean the fan.
Reboot the loader and retry the
operation. If the problem persists
please contact technical support
to replace the defective fan.
Please verify that the fan cables
are connected.
Reboot the loader and retry the
operation. If the problem persists
please contact technical support
to replace the defective fan.
Please eject the magazine and
remove one cartridge.
Reboot the loader and retry the
operation. If the problem persists
please contact technical support.
Please import a cleaning media.
To import cleaning media, you
should open the I/E station and
insert one or more cleaning tapes.
The cartridges must be assign to
the Cleaning or System partition.
Shipping or Transporting the StorageLibrary