How Do I Troubleshoot My Internet Service Installation - Cisco DPQ2425 User Manual

How Do I Troubleshoot My Internet Service Installation?

How Do I Troubleshoot My Internet Service Installation?
I cannot connect to the Internet
Verify that the plug to your wireless residential gateway AC power is properly
inserted into an electrical outlet.
Verify that your wireless residential gateway AC power cord is not plugged into
an electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the ON position.
Verify that the POWER and CABLE indicator lights on the front panel of your
wireless residential gateway are illuminated.
Verify that the indicator lights on your router or other network connection
equipment are illuminated
Verify that all cables are properly connected, and that you are using the correct
cables.
Verify that your cable service is active and that it supports two-way service.
Verify that TCP/IP is properly installed and configured on all devices if you are
using the Ethernet connections.
Verify that you have called your service provider and given them the serial
number and MAC address of your wireless residential gateway.
If you are using a cable signal splitter so that you can connect the cable signal to
other devices, remove the splitter and reconnect the cable so that the wireless
residential gateway is connected directly to the main cable input. If the wireless
residential gateway now functions properly, the cable signal splitter may be
defective and may need to be replaced.
For best performance over an Ethernet connect, your PC should be equipped
with a 10/100BASE-T network interface card.
My wireless residential gateway does not recognize the cable network
The wireless residential gateway works with a standard, 75-ohm, RF coaxial cable. If
you are using a different cable, your wireless residential gateway will not function
properly. Contact your service provider to determine if you are using the correct
cable.
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