Backup Software Support - HP Surestore Tape Library Model 2/20 User Manual

Backup Software Support

Appendix
While the library product itself is supported by Hewlett-Packard, all software
products are supported by individual software vendors. When contacting the
software vendor for support, you will need the following information:
Your name and telephone number
Product name, release number, operating system, build, and serial number
Detailed list of error messages reported
Configuration files and log files related to the problem
Screen dumps, if applicable
Explanation of how to reproduce the problem, if possible
Events that may have contributed to the problem, recent operator actions,
recent events in the software or the system, and recent changes to the
computer system, software, or network environment.
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