Understanding Error Types - HP Surestore Tape Library Model 2/20 User Manual

Understanding Error Types

Figure 43
Soft (Recovered)
Front Panel LED is
Library had error,
but recovered. The
soft error log contains
history.
.
From the front panel
select:
INFORMATION ->
LIBRARY
INFORMATION ->
SOFT (RECOVERED)
ERROR LOG
Chapter 4
There are several categories of errors that might occur when you are using
your library. Each error category has a different troubleshooting process,
which is described in more detail later in this chapter.
Error Types
Least serious
Partial
Availability
Errors
Errors
Front Panel LED is
GREEN SOLID AMBER
Library has a
condition that needs
to be noted. The
library should still be
operational in this
state.
.
From the front
panel select:
Information ->
LIBRARY
INFORMATION ->
LIBRARY Status
(See Table 18 for
recovery information.)
Most serious
Host, Software,
and Media (Unrecovered)
Errors
Host Bus Adapter
Front Panel LED is
- Driver conflicts
FLASHING AMBER
- Incompatible HBA
- SCSI ID conflict
Library had an error
and cannot recover
from it. You cannot
Network Problems
operate the library
- Slow or busy until the error is
resolved. The hard
- Data not streaming
error log contains
- Power unstable
more information.
- Not properly cabled
or configured
.
From the front
panel select:
Tape Media
- Tape damaged
INFORMATION ->
- Tape write-protected
- Clean cartridge
LIBRARY
expired
INFORMATION ->
- Incompatible cleaning
or data cartridge
HARD ERROR LOG
Server
- Hardware problems
- BIOS settings
- Incorrect or conflicting
drivers
- Insufficient memory
- Processor too slow
Backup Software
- Incorrect software
configuration
- Configuration
changes to host
- Library not ready
for software operation
(i.e. drive full)
Troubleshooting Overview 117
Hard
Errors