Appendix C Error Code Reference; Library Error Codes - HP Surestore Tape Library Model 2/20 User Manual

Error Code Reference

Library Error Codes

on page 210 lists the hard error codes and suggestions for recovery.
Table 46
Use the recovery instructions from the front panel display as the primary
approach to troubleshooting. Each hard error is accompanied by a qualifier
code and a list of sequence (micro-move) IDs (only used for factory
diagnostics).
Note If you need to contact a service representative to resolve an issue,
be sure to note the error code and qualifier code beforehand.
For more information, see
page 202.
Each hard error code and qualifier code is paired with a list of recovery
suggestions. The library suggests the appropriate recovery procedures, which
could include:
Power cycling the library.
Removing a tape from the drive.
Checking the library or host configuration.
Checking the cable connections (data or power).
Running diagnostic tests. Diagnostic tests are recommended to help isolate
the appropriate FRU for replacement, or to clear the error condition.
Repositioning a tape or magazine.
Upgrading firmware.
Replacing a FRU. Replace FRUs in the order listed. Test after each FRU
replacement to determine when the error condition is resolved.
C
Information Needed for Support
Library Error Codes 209
on