Contacting Hp Customer Support; Information Needed For Support - HP Surestore Tape Library Model 2/20 User Manual

Contacting HP Customer Support

Information Needed for Support

202 Contacting HP Customer Support
If your library fails during the warranty period and the suggestions in the
documentation do not solve the problem, you can receive support by doing the
following:
Access HP Support on the World Wide Web at: http://www.hp.com/go/
support
Contact your authorized HP dealer or Authorized Service Provider
Call the HP Customer Care Center in your region (See
on page 203.)
If you purchased a service contract through HP or an authorized reseller, make
sure that you register immediately. Failure to register may result in slower
response time. Registering allows the local repair office to prepare for the
proper response level needed. If your library fails while under the support
contract period, contact the appropriate support number included in your
contract information.
If your library fails after the warranty period, contact your authorized HP
dealer/distributor or the nearest HP sales and service office. Customers in the
US and Europe can use a credit card for phone assistance.
Before calling, please have the following information ready:
Model number of your library
Serial number (see
Drive type(s)
Error codes and error code qualifiers
Revision number for library and drive firmware
Brand and model of your host computer
Brand and model of your SCSI or fibre channel host adapter
Library drivers and backup application software that you are using and
the version number(s)
on page 110)
Library Information
Telephone Support
Appendix