HP Surestore Tape Library Model 2/20 User Manual page 146

Table 27
Problem
A new data cartridge is used
and the clean drive icon is
displayed.
Recurring cleaning message.
Cannot load the cleaning
cartridge.
Cleaning lights
Cause: Contamination by
loose debris.
144 Troubleshooting Common Problems
Troubleshooting Table
Ensure you are using an approved cleaning cartridge for your
drive type. (See
Clean the outside of the data cartridge using a damp cloth.
Clean the drive using the drive cleaning procedure.
Drive on page 87.
If the icon is displayed again within a short amount of time,
replace the data cartridge.
Ensure you are using an approved cleaning cartridge for your
drive type.
Replace the existing cleaning cartridge with a new one.
If the message reappears when a particular data cartridge is
used, verify that the data cartridge is readable by:
— Clearing the error message.
— Reading the tape again.
If the data cartridge can be read, backup data from the
damaged cartridge to another cartridge, and discard the
damaged one.
Ensure you are using an approved cleaning cartridge for your
drive type. (See
Check the drive media log using the RMC Web-Based Library
Administrator.
Contact your service representative.
Avoid by ensuring the drive is operated in a clean,
contamination-free environment. Cartridges should be stored
vertically in their plastic cases.
Solution
Media Compatibility
(Media Compatibility
Media Compatibility
on page 187.)
Cleaning a
on page 187.)
on page 187.)
Chapter 4