Avaya 3641 Installation, Configuration And Administration
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. 3641
  6. Installation, configuration and administration

Avaya 3641 Installation, Configuration And Administration

Avaya voice priority processor handset administration tool
Hide thumbs Also See for 3641:
Table of Contents

Advertisement

Quick Links

See also: Operating Instructions , Installation, Configuration and Administration
Avaya Voice Priority Processor
Avaya 3641/3645 Wireless IP Telephones
Handset Administration Tool
Installation, Configuration, and Administration
For CCMS Protocol
21-601637
Issue 2
April 2007

Advertisement

Table of Contents
loading

Related Manuals for Avaya 3641

Summary of Contents for Avaya 3641

  • Page 1 Avaya Voice Priority Processor Avaya 3641/3645 Wireless IP Telephones Handset Administration Tool Installation, Configuration, and Administration For CCMS Protocol 21-601637 Issue 2 April 2007...
  • Page 2 Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 3 Installation, Configuration, and Administration for CCMS About This Document Part A explains how to configure and maintain one or more Avaya Voice Priority Processors (AVPP) (models AVPP, AVPP 20, AVPP 10) within IP telephony environments. Part B explains how to configure and maintain the Avaya 3641/3645 Wireless IP Telephone with an Avaya Communication Manager (such as an Avaya™...

  • Page 5: Table Of Contents

    Multiple Avaya Voice Priority Processor Capacities..........10 Notes on System Configuration................11 System Diagram ....................12 System Components..................13 The Front Panel of the Avaya Voice Priority Processor ........15 Installing the Avaya Voice Priority Processor ............. 16 Required Materials..................16 Locate the Avaya Voice Priority Processor ............16 Install the Avaya Voice Priority Processor............16...
  • Page 6 Version ......................89 Configuring Admin Menu Settings..............90 Appendix ..............95 Troubleshooting Wireless IP Telephone Problems ............95 Access Point Problems....................95 Configuration Problems...................95 Wireless IP Telephone Status Messages..............96 Index ................. 107 Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 7: Avaya Voice Priority Processor

    A. Avaya Voice Priority Processor AVPP AVPP 20 AVPP 10 Installation, Configuration, and Administration For CCMS Issue 1, January 2007...

  • Page 8: Avaya Voice Priority Processor Overview

    The Avaya Voice Priority Processor is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the Avaya Wireless IP Telephones are intercepted by the Avaya Voice Priority Processor and encapsulated for prioritization as they are routed to and from an IP telephony server.

  • Page 9: Avaya Voice Priority Processor Models

    7.3 Software Version. The Timing Function Avaya Voice Priority Processors provide the connection or "gateway" to the IP PBX for the Wireless IP Telephones and the "timing" function for active calls. This "gateway" function is distributed across the AVPPs.

  • Page 10: Multiple Avaya Voice Priority Processor Capacities

    1835 4000 2767 2075 4500 3127 2345 5000 3493 2620 5500 3853 2890 6000 4140 3105 6500 4493 3370 7000 4853 3640 7500 5213 3910 8000 5573 4180 Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 11: Notes On System Configuration

    This requires that multicasting be enabled on the subnet used for the Avaya Wireless IP Telephones, AVPP, and Avaya Communication Manager. The Avaya Voice Priority Processor requires a Cat. 5 cable connection between its network port and the Ethernet switch. The Avaya Voice Priority Processor auto- negotiates to the type of port on the Ethernet switch and supports 10Base-T, 100Base-T, full-duplex and half-duplex port types.

  • Page 12: System Diagram

    AVPP (showing optional multiple Ethernet switch AVPPs) Wireless IP Telephones Access point Avaya Communication Manager optional Wireless PSTN phones Ethernet cable Phone cable (CCMS IP telephony system example) Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 13: System Components

    The Avaya Voice Priority Processor (AVPP) is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All packets to and from the Avaya 3641/3645 Wireless IP Telephones pass through the Avaya Voice Priority Processor and are encapsulated for prioritization as they are routed to and from the Avaya Communication Manager.
  • Page 14 However, in such networks, it is possible for the Quality of Service (QoS) features of the Avaya Voice Priority Processor to be compromised and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure that any quality issues are detected.

  • Page 15: The Front Panel Of The Avaya Voice Priority Processor

    AVPP Overview The Front Panel of the Avaya Voice Priority Processor The Avaya Voice Priority Processor’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about the Avaya Voice Priority Processor’s functioning.

  • Page 16: Installing The Avaya Voice Priority Processor

    Backboard space – The Avaya Voice Priority Processor is designed to be wall mounted to ¾" plywood securely screwed to the wall. • Screws – Required to mount the Avaya Voice Priority Processor to the wall. Four #8 - ¾" panhead wood screws (or similar device) are required. •...
  • Page 17 Ethernet switch. Connect Power 1. Connect the power plug from the AC adapter to the jack labeled PWR on the Avaya Voice Priority Processor. Use only the Avaya-provided Class II AC Adapter with output 24VDC, 1A.

  • Page 18: Configuring The Avaya Voice Priority Processor

    The telnet method of connection is used for routine maintenance of the NetLink Server for both local and remote administration, depending on your network. To connect via telnet, run a telnet session to the IP address of the Avaya Voice Priority Processor. Once you connect and log in, the NetLink SVP-II System menu displays.

  • Page 19: The Netlink Svp-Ii System Menu

    Configuration – Allows you to set the mode and reset the system. Network Configuration – Allows you to set network configuration options, including IP address and hostname. Change Password – Allows you to change the password for Avaya Voice Priority Processor access. SVP-II is a designation used internally by Avaya Engineering.

  • Page 20: Network Configuration

    This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates you may obtain from Avaya. See section 6, the Software Maintenance section, of this document for more information about installing software updates via TFTP.
  • Page 21 Processor must be reset upon exit. All active calls are terminated during a reset. Hostname (Optional) change the default host name, if desired. This is the name of the Avaya Voice Priority Processor to which you are connected, for identification purposes only.
  • Page 22 The Avaya Voice Priority Processor must be reset in order to set the configuration options. If the Avaya Voice Priority Processor is in Maintenance Lock, you must manually reset it by selecting the Reset option in the SVP-II Configuration screen and then pressing Y upon exit.

  • Page 23: Avpp Configuration

    Configuring the AVPP AVPP Configuration The SVP-II Configuration screen is where you set the mode of the Avaya Voice Priority Processor. It is also where you can lock the Avaya Voice Priority Processor for maintenance and reset the Avaya Voice Priority Processor after maintenance. The type of gateway you are using determines the mode of the Avaya Voice Priority Processor.
  • Page 24 First Alias IP Address/Last Alias IP Address – The AVPP uses an IP address when acting as a proxy for the Wireless IP Telephone. Therefore, one alias IP address is required for every installed Avaya Wireless IP Telephone. These IP addresses must be entered as a range and must be assigned solely for this purpose.
  • Page 25 QoS Configuration – Select this option to set the DSCP tags. See QoS Configuration section below. Reset System – If this option is selected, you will be prompted to reset the Avaya Voice Priority Processor upon exiting this screen. Reset All SVP Servers – If this option is selected, you will be prompted to reset all AVPPs upon exiting this screen.
  • Page 26 Default, that setting (Value Y) will override the Administration setting. Administration Traffic Class Default Value X Default WT (In call) Value Y Default WT (Standby) Value Y Default Value Y Default Value Y Default Inter-SVP2 Value Y Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 27: Change Password

    Configuring the AVPP Change Password If desired, the password to access the Avaya Voice Priority Processor may be changed. A password must meet the following requirements: • It must be more than four characters, but cannot exceed 16 characters. •...

  • Page 28: Swapping/Adding/Deleting Avpps

    Be sure to reset all AVPPs after the master has been replaced. If the IP address of the master is changed, it must be changed in all AVPPs. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 29: Software Maintenance

    You may obtain information about software updates from Avaya or its authorized dealer. At startup the Avaya Voice Priority Processor uses TFTP to check the software version it is running against the version in the TFTP location. If there is a discrepancy, the Avaya Voice Priority Processor will download the version in the TFTP location.

  • Page 30: Troubleshooting Via System Status Menu

    Information about system alarms, and network status displays on various screens accessed through the System Status Menu screen, which is opened from the main menu of the Avaya Voice Priority Processor. See the previous sections for directions on how to connect to the Avaya Voice Priority Processor and navigate to the System Status Menu.

  • Page 31: Error Status

    Error Status The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied and others require a call to Avaya’s Customer Support Department. From the System Status Menu, select Error Status. The screen displays active alarms on the Avaya Voice Priority Processor.

  • Page 32: Network Status

    Part A: Avaya Voice Priority Processor Network Status The Avaya Voice Priority Processor is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Status screen.
  • Page 33 Troubleshooting via System Status Menu RX – Ethernet statistics concerning the received packets during System Uptime. bytes – bytes received packets – packets received errors – Sum of all receive errors (long packet, short packet, CRC, overrun, alignment) drop – packets dropped due to insufficient memory fifo –...

  • Page 34: Software Version

    Corporation’s proprietary software that is controlled and maintained through versioning. The Software Version screen provides information about the version currently running on the Avaya Voice Priority Processor. This information will help you determine if you are running the most recent version and will assist Avaya engineering and/or customer support in troubleshooting software problems.

  • Page 35: Avaya 3641/3645 Wireless Ip Telephones

    B. Avaya 3641/3645 Wireless IP Telephones Configuration and Administration For CCMS Issue 1, January 2007...

  • Page 36: Avaya 3641/3645 Wireless Ip Telephone Overview

    Part B: Avaya 3641/3645 Wireless IP Telephone Avaya 3641/3645 Wireless IP Telephone Overview The Avaya 3641/3645 Wireless IP Telephone is a mobile handset for workplace IP telephone systems. The Wireless IP Telephone operates over an 802.11a/b/g wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly ™...

  • Page 37: Quick Start Guide

    3. The Avaya Communication Manager must be connected to your network and completely operational. 4. The Avaya Voice Priority Processor, which controls the QoS on the wireless LAN for the Wireless IP Telephones, must be on the same subnet as the Wireless IP Telephones.

  • Page 38: The Avaya 3641/3645 Wireless Ip Telephones

    Standard Battery Pack capacity 4 hours talk, 80 hours standby Extended Battery Pack capacity 6 hours talk, 120 hours standby Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 39: Handset Display

    This second column is blank if the associated feature is not active. The plus sign emulates a lit or blinking LED on a Avaya 4612 IP Telephone, indicating an active feature. Press the shortcut key to activate the feature. Softkeys are programmed to the fixed feature keys of the Avaya 4612 IP Telephone.

  • Page 40: Startup Sequence

    Ext. XXXXX place calls. * These prompts do not appear at every startup. They appear at first initialization and when certain conditions require them as described in section 7. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 41: Wireless Ip Telephone Modes

    It cannot receive calls while in the Config menu. Push-to-talk The Avaya 3645 Wireless IP Telephone utilizes channels for incoming and (PTT) Mode outgoing radio communication. While PTT is active, the handset is in PTT mode.

  • Page 42: Avaya Communication Manager Configuration

    You can configure the Avaya 3641/3645 Wireless IP Telephone as a stand-alone station or associate it with a desk station. When the Avaya 3641/3645 Wireless IP Telephone is associated with a desk station, the user can make and handle calls from either the Avaya 3641/3645 Wireless IP Telephone or the desk station.

  • Page 43: Avaya 3641/3645 Wireless Ip Telephone Configuration

    Avaya 3641/3645 Wireless IP Telephone Configuration Avaya 3641/3645 Wireless IP Telephone Configuration The Wireless IP Telephone can be automatically configured for IP address by enabling DHCP. Each Wireless IP Telephone may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings.
  • Page 44 Admin menu The following table lists the Admin menu items. The default settings have an * prior to the option. Detailed descriptions of each item appear below the table. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 45 Avaya 3641/3645 Wireless IP Telephone Configuration Admin menu Admin Menu 2nd Level 3rd Level Level Level Options Phone Config Telephony Protocol *Type 030 Type 33 Push-to-talk [Enable/*Disable] Allowed Channels *Channel 1 *Channel 2 …. *Channel 24 Name Channels [list] [Enter name]...
  • Page 46 100mW (20dbm) Diagnostics Run Site Survey Diagnostics [*Disable/Enable] Syslog Mode *Disabled Errors Events Full [Error Handling Mode] Halt on Error/ *Restart on Error Restore Defaults * default setting Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 47 Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The CCMS Protocol to use for the Avaya 3641/3645 Wireless IP Telephones is 33. Any other protocol will cause the Wireless IP Telephone to malfunction.
  • Page 48 If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each Wireless IP Telephone. You may select whether the Wireless IP Telephone should attempt to connect to the Avaya OAI Gateway by pressing NavOK to toggle to the alternate setting.
  • Page 49 DHCP Option 43 (Keywork MCPORT) or DHCP Option 176 (Keyword MCPORT). AVPP IP – the IP address of the Avaya Voice Priority Processor. Note that the Avaya Voice Priority Processor must be statically configured to have a permanent IP address.
  • Page 50 Cisco FSR (Fast Secure Roaming) In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN access points, Avaya and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for Avaya 3641/3645 Wireless IP Telephone users as they roam throughout a facility.
  • Page 51 Avaya 3641/3645 Wireless IP Telephone Configuration your wired network. To configure Cisco FSR in your Avaya 3641/3645 Wireless IP Telephone, you must enter a Radius Server username and password into each handset. Username – Enter a username that matches an entry on your Radius server.
  • Page 52 Handset Administration Tool. Restore Defaults The Restore Defaults option will set all user and administrative parameters to their factory defaults except Telephony Protocol. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 53: Configuration (Config) Menu

    Avaya 3641/3645 Wireless IP Telephone Configuration Configuration (Config) Menu The Avaya 3641/3645 Wireless IP Telephone features a Config (configuration) menu that allows the end user to configure user preferences and display handset information. The Config menu is opened by pressing the Cfg softkey from standby mode. See the end user guide 21-601633.
  • Page 54 Tone 1 Tone 1 Ring Volume Vibrate Cadence Ring Delay Noise Mode Normal Normal Normal Normal Normal Headset/Speaker Speaker Speaker Speaker Speaker Speaker Key Tones Warning Tones Push-to-talk Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 55: Software License And Protocol Management

    1. Contact your service representative for information about downloading the latest Avaya 3641/3645 Wireless IP Telephone – IP software. 2. Load the latest version of the Avaya 3641/3645 Wireless IP Telephone code and place it on the TFTP Server and ensure the TFTP Server is started. The following five...
  • Page 56 Part B: Avaya 3641/3645 Wireless IP Telephone files each time it powers on. See the Avaya 3641/3645 Wireless IP Telephone Configuration section for detailed configuration instructions. 6. Power-cycle the Wireless IP Telephone. 7. The code will now download to the handset. The status bar will increment fully across the display for each function that is being performed in the download process and the filename will display.

  • Page 57: Avaya Communication Manager Integration Factors

    Avaya Communication Manager Integration Factors Avaya Communication Manager Integration Factors This section describes the mapping between the emulated Avaya 4612 IP Telephone and the Avaya 3641/3645 Wireless IP Telephone. Voice Messaging Access Voicemail is accessed on the Wireless IP Telephone as FCN + a character that corresponds to the administered button.
  • Page 58 Press # to continue on to enter a new extension and password. Extension Override The Avaya Communication Manager will detect when a Wireless IP Telephone tries to register with the same extension as any telephone that is already registered to that extension.
  • Page 59 Avaya Communication Manager Integration Factors If two Wireless IP Telephones are assigned to the same extension, the Avaya Communication Manager will not properly resolve the registration conflict due to the presence of the Avaya Voice Priority Processor. Both Wireless IP Telephones may fail to operate properly.

  • Page 60: Feature Programming

    Part B: Avaya 3641/3645 Wireless IP Telephone Feature Programming The Avaya 3641/3645 Wireless IP Telephone emulates the Avaya 4612 IP Telephone. The 12 programmable keys for line appearances and features are emulated in the Wireless IP Telephone LINE and FCN menus. The dedicated Transfer, Conference, Hold, Mute, Speakerphone and Redial buttons are emulated by the Wireless IP Telephone softkeys.

  • Page 61: Softkey Assignment

    Feature Programming Softkey Assignment The dedicated buttons on the Avaya 4612 IP Telephone appear while in a call or during active mode and are assigned to the softkeys in two sets: Spkr Tran Conf More Hold Mute Redl More The More softkey toggles the screen to the other set. Pressing the softkey activates the feature.
  • Page 62 If the IP Office mode is disabled, an additional six keys labeled L/F 07 through L/F 12 are assigned under the FCN key, and send the same key codes as P7 through P12 of the 4612 terminal. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 63: Testing A Wireless Ip Telephone

    2. Press the START key. The extension number should be replaced by information from the Avaya Communication Manager and you should hear a dial tone. Place a call and listen to the audio quality. End the call by pressing the END key.

  • Page 64: Diagnostic Tools

    The second has a signal strength of –48 dBm, is configured on channel 6, with a beacon interval of 200ms. The third has a signal strength of –56 dBm, is configured on channel 11 with a beacon interval of 100ms. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 65 Diagnostic Tools a b 7 b c 8 - 2 8 1 0 0 2 a e 5 7 8 - 4 8 2 0 0 2 a e 5 9 6 - 5 6 1 0 0 A n y D e t l When the Any SSID mode is selected, the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below.

  • Page 66: Diagnostics Enabled

    R x R e t r y C o u n t n n n n n T x R e t r y C o u n t n n n n n Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 67 Diagnostic Tools Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) J i t t e r n n n n n L a s t R a t e n n n n n G a t e w y T y p e m n e m o...
  • Page 68 S e c - E r r C o u n t n n n n n L s t S e c E r r S e q n n n n n Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 69: Syslog Mode

    Diagnostic Tools Syslog Mode A syslog server must be present on the network in order for the Wireless IP Telephone to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the Wireless IP Telephone is using DHCP. If static addresses are configured, the syslog server’s IP address can be configured statically in the Admin menu.
  • Page 70 Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent 783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217 (1.6%) Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 71: Certifying The Wireless Ip Telephones

    Note any areas with excessive static or clarity problems and report it to an Avaya service engineer. The coverage test will also require you to put the Wireless IP Telephone in Site Survey mode and walk the entire coverage area to verify all access points.

  • Page 72: Software Maintenance

    Telephones may be displayed by selecting the Firmware Version option on the admin menu. Firmware Version is also an option on the Config menu. Avaya or its authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a web site).
  • Page 73 Software Maintenance Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process. Message Description Server Busy Wireless IP Telephone is attempting to download from a TFTP Server that is busy downloading other phones and refusing additional downloads. The Wireless IP Telephone will automatically retry the download every few seconds.

  • Page 75: Handset Administration Tool

    C. Handset Administration Tool Installation and Use Issue 1, January 2007...

  • Page 76: Handset Administration Tool Installation

    If retrieving files from the Avaya Installation Manuals CD, the files are available as two separate links on the Administration Software page. 1. Set up a folder for Avaya 3641/3645 Wireless IP Telephone configuration on the PC. Load the Handset Administration Tool software into this folder. If the exe file is delivered in a zip file, extract the individual file(s)..
  • Page 77 Handset Administration Tool Installation 6. The next screen prompts you for information about installing the USB device. Click “Install from a list or specific location” and click Next. Issue 1, January 2007...
  • Page 78 8. The Microsoft Wizard will display the following warning message. The USB software has been fully tested in our laboratories and will not harm your system. Click Continue Anyway: 9. Microsoft Wizard will now install the software: Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 79: Install The Handset Administration Tool

    Handset Administration Tool Installation 10. The final screen indicates that the USB driver has been successfully installed. Click Finish to close the wizard and proceed with handset configuration. Install the Handset Administration Tool Note that there is no installer or uninstaller for the Handset Administration Tool since the program does not modify your system or registry.
  • Page 80 If the FTP option is selected, a dialog box will open to direct you to the FTP site. If selecting the Update from FTP server option, be sure your computer has Internet access. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 81 Handset Administration Tool Installation Once you connect to the server, you can select and download the file. The file will have version number with a .pkg extension in this format HandsetAdminAvyy_yy_yy_yy.pkg Package (pkg) files are bundled versions of the Handset Admin Tool exe. Package files are made available by SpectraLink for download via an anonymous FTP site.
  • Page 82 To make a shortcut show up in your Start menu up above the most-recent list (rather than under the "All Programs" submenu), right-click on the target or existing shortcut (either in Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 83 Handset Administration Tool Installation the Start menu or in Windows Explorer), then choose "Pin to Start menu". To reverse this effect, right-click on the Start menu shortcut and choose "Unpin from Start menu". Ini tricks and tips: • The program reads HandsetAdmin.ini when it starts, keeps settings in memory while it runs, and writes HandsetAdmin.ini when it exits.

  • Page 84: Using The Handset Administration Tool Console

    The first window prompts you to insert a handset into the Dual Charger. The tab labels describe each of the available functions. Insert the handset into the Dual Charger and enter the password. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 85 Using the Handset Administration Tool When the handset is inserted for the first time, the password must be entered. If you check the Remember password box, the password is retained as the default password for all handsets. Unique passwords for each handset are not remembered. Enter the password and click Submit.

  • Page 86: Password Configuration

    9 w x y z 9 W X Y Z * . ! $ % & ’ ( ) + , : ; / \ – @ ~ <space> Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 87: Error Information

    Using the Handset Administration Tool Error Information The Error info tab provides a utility to assist the Avaya customer service team to troubleshoot handset errors. When directed by customer service, this utility enables you to save any errors as a file which can then be sent to Avaya for handling.

  • Page 88: Software Updates

    While a firmware update is in progress, you may open other tabs and the handset indicators shown on those tables will inform you of the status of the update. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 89: Version

    Using the Handset Administration Tool Version The Version tab displays the serial number of the handset and the software version being run. Issue 1, January 2007...

  • Page 90: Configuring Admin Menu Settings

    To open an existing file, click the Open button and browse to the file. Use the File menu to customize the file structure, if desired. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 91 Using the Handset Administration Tool The file indicators beside the Save buttons have four colors to indicate the status of the file displayed in the window: • Red – file does not exist. The filename in the window has not been created. •...
  • Page 92 Part C: Handset Administration Tool Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 93 Using the Handset Administration Tool Configuration planning worksheet Use this or a similar worksheet to design your configuration plan. Plan category________________ Filename__________________________ Label Editable Setting Downloading and Uploading Configuration Plans Once your configuration plans are-established, the settings are easily downloaded into the handsets.
  • Page 94 Part C: Handset Administration Tool Notes: Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

  • Page 95: Appendix

    Certain problems are associated with improper configuration of the Avaya Communication Manager or the Wireless IP Telephone. Configuration problems are generally corrected by changing the configuration at the Avaya Communication Manager or on the Wireless IP Telephone. See the sections “Avaya Call Server Configuration” and “Avaya 3641/3645 Wireless IP Telephone Configuration”...

  • Page 96: Wireless Ip Telephone Status Messages

    Download new software from the Avaya site are incorrect or corrupted. per Software Maintenance. Bad Term, Type Gatekeeper rejected registration request from Verify the gatekeeper or PBX’s configuration the Wireless IP Telephone. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 97 Pack is charged. Battery Failure The Battery Pack is not functioning. Replace the Battery Pack with a new or confirmed Avaya Battery Pack. Any non- Spectra-Link Battery Packs will not work. Battery Failed Battery Pack is damaged or incompatible with Replace the Battery Pack with a new or Wireless IP Telephone.
  • Page 98 Verify the gatekeeper or PBX’s configuration. DL Not On Sector Wireless IP Telephone software download files Download new software from the Avaya site are incorrect or corrupted. per Software Maintenance. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 99 END the handset while this is displayed. Doing so may require the handset to be returned to Avaya to be recovered. Duplicate Addr/# Gatekeeper rejected registration request from Check the H.323 gatekeeper configuration in the Wireless IP Telephone.
  • Page 100 Request message, it is not responding to the Manager, and that the Communication message may include an Registration Request message. Manager is correctly configured for the error indication) extension in question. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 101 Action No Call Server IP The Wireless IP Telephone cannot obtain an IP Assure that the Wireless IP Telephone is address for an Avaya Communication administered properly for its environment. Manager. Refer to the section on Wireless IP Telephone Configuration and Communication Manager Integration Factors for details on configuring the Wireless IP Telephone.
  • Page 102 A required software component is missing. Check that all required software files are on the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Avaya Technical Support. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 103 Password Error The phone is not encrypting the challenge Enter the correct password in the phone. string correctly. This indicates that the See Avaya Communication Manager password set in the phone disagrees with the Configuration section. password administered in the Communication Manager.
  • Page 104 Communication Manager(s), that the Wireless IP Telephone is correctly configured on the Communication Manager, and that there is a LAN connection between the AVPP and the Communication Manager. Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...
  • Page 105 Wireless IP Telephone Status Messages Message Description Action Undefined Error The system is rejecting the registration of the If this condition persists, contact the Avaya Wireless IP Telephone with an unrecognized system administrator. error code. Unknown A phrase is missing from your phintl file.

  • Page 107: Index

    Admin menu Handset Administration Tool, 79, 86, 91 Defined, 44 Problems, 97 Administrative computer Coverage issues, 67 Defined, 14 Avaya 3641 Wireless IP Telephone Defined, 13 Avaya 3641/3645 Wireless IP Telephone Data packets, 8 Feature programming, 61 ® DEFINITY Server SI, 36...
  • Page 108 Predial, 41 Wireless IP Telephone Priority Channel, 48 Access point problems, 97 Configuration problems, 97 Problems with, 97 Status messages, 99, 104 QoS Configuration, 25 WPA2-PSK, 51 WPA-PSK, 51 Avaya Voice Priority Processor, Avaya 3641/3645 Wireless IP Telephone, Handset Administration Tool...

This manual is also suitable for:

3645AvppAvpp 20Avpp 10

Table of Contents