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Avaya 3600 Series Application Notes
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Avaya 3600 Series Application Notes

Avaya 3600 Series Application Notes

Configuring to work with the indyme retail solution
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Avaya Solution & Interoperability Test Lab
Application Notes for Configuring the Avaya 3600-series IP
Telephones to work with the Indyme Retail Solution – Issue
1.0
These Application Notes describe the steps required to configure the Avaya 3600 series IP
telephones to work with the SpectraLink NetLink OAI Gateway to support the Indyme Retail
Solution.
The Indyme Retail Solution consists of the SOLIS MTS Server, Magellus
Assistance Center and Radius Call box. The solution provides retailers a way to quickly
respond to customer in-store requests for help by text messaging employees' telephones.
DJB; Reviewed:
SPOC 2/15/2007
Abstract
Solution & Interoperability Test Lab Application Notes
©2007 Avaya Inc. All Rights Reserved.
1 of 28
3600-Indyme.doc

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Summary of Contents for Avaya 3600 Series

  • Page 1 Telephones to work with the Indyme Retail Solution – Issue Abstract These Application Notes describe the steps required to configure the Avaya 3600 series IP telephones to work with the SpectraLink NetLink OAI Gateway to support the Indyme Retail Solution.
  • Page 2 MTS server is via a RS-232 interface that connects to the Indyme SOLIS MTS server Comm 2 port (which is the one on the right when looking at the back of the server). The Avaya 3600 series IP telephones communicate with the NetLink OAI Gateway and Avaya Voice Priority Processor (AVPP) via IP.
  • Page 3 Figure 1: Avaya Communication Manager with 3600 series IP Telephone and Indyme Retail Solution DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 3 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...

  • Page 4: Equipment And Software Validated

    Indyme Radius Call Box 2.2. Avaya 3641 and 3645 IP Telephone Solution The table below provides the firmware versions required when using the Avaya 3641 and 3645 IP telephones. Note: Only the changes from the previous section are listed in this table.
  • Page 5 1. Add a station. Use the add station next command to create an IP station. Enter 4612 (4612 can be used for all models of the Avaya 3600 series IP telephones discussed in this document) in the Type field. Enter a unique name in the Name field. Enter a password in the Security Code field.
  • Page 6 The configuration information provided in this section describes the steps required to set up the Avaya 3616/3626 Wireless IP Telephones. For all other provisioning information, please refer to the Avaya 3616/3626 Wireless IP Telephone product documentation in reference 2 of Section 12.
  • Page 7 Static Entry. Enter the ESSID that was administered on the Avaya AP-8 (the Network Name field in Step 1 of Section 6). Press Softkey A (Save), press Softkey D (Up) and press Softkey D (Up) to return to the Network Setup menu.
  • Page 8 Softkey D (Up). Configure the Extension Number. In the Phone Setup menu select Ext. Enter the Extension that was administered on Avaya Communication Manager in Step 1 of Section 3 and press Softkey A (Save), press Softkey D (Up). Configure the Password. If a Security Code is administered for the Wireless telephone (see Step 1 in Section 3), perform this step.
  • Page 9 5. Configure the Avaya 3641/3645 IP Telephone This section describes the Avaya 3641/3645 Wireless IP telephone administration. For all other provisioning information, please refer to the Avaya 3641/3645 Wireless IP Telephone product documentation in reference 2 of Section 12. With the Wireless Telephone powered OFF, simultaneously press Enter the Phone Configuration.
  • Page 10 9. Set the ESSID information. In the Network Setup menu, select ESS ID. In the ESS ID screen, enter the ESSID that was administered on the Avaya AP-8 (the Network Name field in Step 1 of Section 6). Press the OK button followed by the Softkey D (Back) button.
  • Page 11 Avaya Communication Manager. The user is prompted for the Extension Number and Password at this point. 12. Configure the Ring options. Press Softkey B (Prof). Select any option except Off and press the OK button.
  • Page 12 Wireless-B tab. Enter a unique string in the Network Name field. Leave the rest of the fields as defaults. Press the OK button. DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 12 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 13 Station check box and enter a string with a minimum of eight characters in the PSK Passphrase text box. This string will also be used on the Avaya 3616/26/41/45 telephone. See Step 9 in Section 4 and Step 10 in Section 5 for details. Press the OK button.
  • Page 14 Security Profile number created in the last step in the Security Profile field. Press the OK button. DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 14 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 15 4. Save changes to the AP-8. The changes require a reboot. Select Commands on the left side of the screen. From the top tabs, select Reboot. Press the Reboot button on the screen. DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 15 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 16 7. Configure the Avaya Voice Priority Processor This section describes the Avaya Voice Priority Processor (AVPP) configuration. 1. Connect using a serial cable. Connect using a terminal emulator, such as HyperTerminal with settings of 9600Kb/s, 8 data bits, 1 stop bit and no parity. The following screen is displayed.
  • Page 17 2. Configure the Avaya Voice Priority Processor’s IP Address, Subnet Mask and Gateway. From the screen shown in Step 1, select Network Configuration and press Enter. Use the down arrow key to get to the IP Address field. Press Enter. Backspace over the current entry.
  • Page 18 Phones per Access Point: SVP-II Mode: NetLink IP System Locked: Maintenance Lock: Reset System Enter=Change Esc=Exit Use Arrow Keys to Move Cursor DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 18 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 19 Hostname: slnk-0642f6, IP Address: 192.168.1.111 System Status Menu OAI Box Configuration Network Configuration Feature Programming Telephone Line Configuration Change Password DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 19 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 20 GMT Offset SNMP Console server: NONE Enter=Edit Esc=Exit Use Arrow Keys to Move Cursor Up=Wrap around to bottom Down=More DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 20 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 21 Inactivity timeout (min) Maintenance Lock: Reset System Are You Sure? Y=Yes N=No Enter=Select Esc=Exit Use Arrow Keys to Move Cursor DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 21 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 22 Feature Programming Hostname: slnk-0642f6, IP Address: 192.168.1.111 : Indyme HOLD : D=Delete Enter=Edit Esc=Exit Use Arrow Keys to Move Cursor DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 22 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 23 NONE NONE Not Configured NONE NONE Are You Sure? Y=Yes N=No Enter=Select Esc=Exit Use Arrow Keys to Move Cursor DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 23 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...
  • Page 24 Inactivity timeout (min) Maintenance Lock: Reset System Are You Sure? Y=Yes N=No Enter=Select Esc=Exit Use Arrow Keys to Move Cursor DJB; Reviewed: Solution & Interoperability Test Lab Application Notes 24 of 28 SPOC 2/15/2007 ©2007 Avaya Inc. All Rights Reserved. 3600-Indyme.doc...

  • Page 25: Verification And Troubleshooting

    9. Testing The interoperability testing focused on verifying interoperability between the Avaya 3600 series Wireless IP telephones and the Indyme Retail Solution as documented in Figure 1. 9.1. General Test Approach The approach focused on ensuring that when the button the Radius Call Box and Magellus Call Assistance Center was pressed that appropriate text messages were sent to all NetLink OAI Gateway administered wireless sets.
  • Page 26 10.2. Avaya AP-8 Information View the status of the Avaya 3620 Wireless IP telephones by selecting Monitor on the left side of the screen. From the top tabs, select Station Statistics. This displays the number of Clients that are using the Avaya AP-8 Access Point.

  • Page 27: Additional References

    Use Arrow Keys to Move Cursor 11. Conclusion These Application Notes describe the steps required to configure the Avaya 3600 series IP telephones to work with the SpectraLink NetLink OAI Gateway to support the Indyme Retail Solution, consisting of the SOLIS MTS Server, Magellus Assistance Center and Radius Call box.
  • Page 28 2007 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

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