Call Information Panel - Altigen MaxAgent Manual

Dialer field.
Click the x to
clear the dial
field or close
the dial pad.

Call Information Panel

The call information panel displays several columns of information about
calls:
Record— shows when a call is being recorded
State—the state of the currently active call:
• AA—the call is being transferred to an auto attendant
• Busy—callee is busy or not available
• Call Pending—the call is placed into a workgroup queue
• Conference—the call is in conference
• Connect—the call is connected
• Dial Tone—a dial tone is present, and MaxAgent is ready to dial out
• Error—receipt of an error tone
• Hold—the call is on hold
• Hold Pending— the call is being transferred or conferenced
• Idle—the extension is not in use
• Play VM—playing voice mail (The Duration field displays the
duration of the voice mail as it plays. The duration display does not
reflect fast forward or fast backward.)
• Record—recording an introductory message
• Ringback—caller sees this state while the callee's phone is ringing
• Ringing—an outgoing call is ringing another phone or an incoming
call is ringing your phone
Dial
button
pops
up dial
pad.
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