Sign in today to find solutions:

Don't have an account? Sign up

 
M I T E L
5304
IP Phone User Guide
Next page ->

Summary of Contents

  • Page 1

    M I T E L 5304 IP Phone User Guide...

  • Page 3: Table Of Contents

    Ring Tone Selection display options. Station Speed Dial Station Speed Dial – Programming Switch Keymap System Forward – On/Off System Speed Dial View Button Assignments Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 4

    Dial the Outgoing Call access code (8 is the default code), and then dial the telephone 2. Enter the page-zone number (0 to 9). number. 3. After the tone, make your announcement, and then hang up. Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 5

    Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5304 IP phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6

    Maintenance and Repair There are no user serviceable parts inside the IP phone. For repairs, return the IP phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit If your IP phone uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor.

  • Page 8

    • The socket outlet, if used, shall be located near the equipment and shall be easily located by the user. • Use only Mitel approved power adaptors.See “Power Requirements” on page iii. •...

  • Page 9

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Notice to European Customers We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR Declare that for the hereinafter mentioned product the presumption of...

  • Page 11

    5304 Features ........

  • Page 12

    Using Remote Programming for Personal Call Routing....... 38 Page viii Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 13

    Troubleshooting Tips ............50 Index Page ix Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 15

    Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 16

    Getting Started 5304 Features The 5304 is shown here. See “IP Phone Feature Descriptions” on page 3 for more information about the IP phone features. 1 – Liquid Crystal Display (LCD) 5 – Programmable buttons 2 – Ring/Message Indicator 6 – Volume buttons 3 –...

  • Page 17

    13 for more information about background music. The 5304 does not have an external microphone. Therefore, if you want to respond to a caller, you must use the handset. Handset and Hookswitch The handset provided with this equipment is hearing aid compatible (HAC). One end of the handset cord plugs into the handset and the other end plugs into the handset jack on the phone.

  • Page 18

    Getting Started Programmable Buttons The 5304 has nine programmable buttons. When you first receive your phone, the buttons are pre-programmed as indicated in the table below. You may be able to reprogram the buttons for quick access to features or frequently called phone numbers.

  • Page 19

    Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. IP Phone Signals The 5304 has several audio and visual signals to indicate feature activity. The following are a few helpful tips: •...

  • Page 20

    Getting Started Headset Instructions Although the 5304 does not have a dedicated headset jack, you can still use a headset on the phone if your system administrator has reprogrammed one of your phone’s buttons as a Speaker button. You must use a Speaker button to connect to and disconnect from calls while your phone is in headset mode.

  • Page 21

    To change a volume level: While using the feature, press (Up) to increase the volume or press (Down) to decrease the volume. The volume level is automatically saved. Page 7 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 22

    Lift the handset, and dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 8 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 23

    The extension is in Do-Not-Disturb (DND). Quickly flashing The extension has a call ringing in. Continuously flashing The extension is causing a “Station Off-Hook” system alarm. Page 9 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 24

    “New Code” column for reference. Most of the Mitel feature codes work when your IP phone is idle or “on hook.” Because the dialpad buttons are located under the handset, you may find it easier to lift the handset, press the hookswitch down, and then dial the feature code.

  • Page 25

    LCD Contrast Control Message – Cancel Left Message Message – Delete Message Message – Leave Station Message Message – View Messages Microphone Mute – On/Off Page Page 11 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 26

    System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 12 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 27

    Lift the handset and dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press the Special button, and then dial 399. Page 13 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 29

    2. Enter the extension number or dial the Outgoing Call access code (8), and then enter the external number. The call is redirected to the number entered. Page 15 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 30

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to dial the Outgoing Call access code (8 is the default code).

  • Page 31

    If there is no answer or if the extension is busy, remain on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music- on-Hold while you are waiting. Page 17 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 32

    (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (000 to 999 or 0000 to 4999). 3. Press # to dial the number. Page 18 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 33

    In Numeric Mode, press # for a hyphen (-). • In Numeric Mode, press for a colon (:). • Press # in Alpha Mode, or lift and replace the handset to save entries. Page 19 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 34

    • Dial 382, press (Up) or (Down) to scroll through the speed-dial locations, and then press # to select the location. The system dials the number. Page 20 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 35

    (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial). Page 21 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 36

    The entry without an asterisk is the primary extension—the entry with an asterisk is a secondary extension. 5. Press # to dial the number displayed or activate the feature code displayed. Page 22 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 37

    To enter an optional account code: 1. Lift the handset. 2. Press the Special button and dial 390. 3. Dial the optional account code, and then press #. Page 23 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 39

    To respond to the caller, the user must have a phone that includes an external microphone (speakerphone). Because the 5304 does not have an external microphone, Handsfree Mode is not supported on the phone. However, if another extension has Handsfree Mode enabled for incoming internal calls you can use the Ring Intercom Always feature to override Handsfree Mode on the extension.

  • Page 40

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: Lift the handset, press the Special button, and then dial 330. Page 26 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 41

    See “Hunt Groups” on page 45 for more information about using hunt groups. Page 27 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 42

    If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press the Special button, and then dial 379. Page 28 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 43

    To turn on or turn off System Forwarding: Lift the handset and dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 29 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 44

    Personal Call Routing also includes the Handoff feature, which includes the following functions: • The Handoff “push” function allows you to move an active call from your 5304 IP phone to all of your associated destinations (except voice mail). You can then determine which device to use to answer the call.

  • Page 45

    To use the Personal Call Routing – Handoff “push” feature: 1. While on an active call at your 5304 IP phone, press the Special button, and then dial 388. HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations (except voice mail).

  • Page 46

    To return to the conference: Press the flashing IC or Call button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 32 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 47

    Do one of the following: • Press the Special button, and then dial 385. • Hang up. This feature may or may not be enabled for your system. Page 33 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 48

    Press # while the display shows the number. To delete individual call log entries: Press 0 to delete the displayed entry. This feature may or may not be enabled for your system. Page 34 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 49

    If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before you press the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Page 35 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 50

    6. Enter the new password followed by #. 7. Enter the new password again followed by #. This feature may or may not be enabled for your system. Page 36 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 51

    Dial the Outgoing Call access code (8 is the default code), and then dial the number. To turn off Call Forwarding: Follow steps above, dial 355, and then hang up. Page 37 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 52

    5. Dial 363 (Personal Call Routing On). To use Remote Programming to disable Personal Call Routing: Follow steps above, dial 362 (Personal Call Routing Off), and then hang up. Page 38 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 53

    Voice messages: System voice mail messages. The Message/Ring Indicator flashes to notify you about new messages and the display indicates how many messages you have. Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 54

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press the Message button. MSG <message information> appears. 2. Press to delete the displayed message. Page 40 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 55

    See “Using the Dialpad Buttons to Enter Characters” on page 19 for dialpad character descriptions. 4. Lift and replace the handset. To turn off DND: Press the DND button. DO-NOT-DISTURB OFF appears. Page 41 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 56

    To cancel all Reminder Message requests: Lift the handset and dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder Message: With the handset on-hook, press Page 42 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 57

    1. Lift the handset and dial 7. 2. Enter the page-zone number (0 to 9). 3. Wait for the tone, make your announcement, and then hang up. Page 43 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 59

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 45 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 60

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: Lift the handset and dial 329. The display shows ACD WRAP-UP TERMINATED. Page 46 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 61

    To divert hunt group calls: Lift the handset and dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to accept calls. Page 47 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 62

    To steal a hunt group call: While monitoring a call, dial 387. CALL STOLEN FROM EXT <number> appears. Page 48 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 63

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your IP phone.

  • Page 64

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, store the number with either a Station or System Speed-Dial code (see page 19). Page 50 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 65

    • You entered the handoff feature code at the exact time the other party on the call disconnected. • The call was terminated for some reason. Page 51 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 67

    Caller ID information, displaying 28 settings, returning the IP phone to 13 system access codes 10 Designation card 7 Dialpad buttons 2, 5 characters, entering 19 Page 53 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 68

    Hold Keymaps, changing 13 Individual 26 System 26 Hold button 4 Hookflash, entering 26 Language, changing 8 Hookswitch 2, 3 contrast, changing 9 Logs, call 34 Page 54 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 69

    Programmable Buttons replying to 40 using 9 viewing 40 Programmable buttons 2, 4 Station Monitor, using 48 resetting to default values 13 viewing button assignments 13 Page 55 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 70

    Waiting calls, answering 15 Wrap-up timer, stopping 46 Time and date, system 50 Tips comfort and safety 5 troubleshooting 50 Transfer button 4 Transferring calls 27 Troubleshooting tips 50 Page 56 Mitel ® 5304 IP Phone User Guide – Issue 1, September 2009...

  • Page 72

    Part No. 550.8034 Issue 1, September 2009 A661/9145A...

Comments to this Manuals

Symbols: 0

Latest comments:

×

Select the desired size and copy embed code

Copy your embed code and put on your site: