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Additional Information
Problem
The image is distorted.
The maximum bandwidth
changes during a video
conference call.
126
User Manual
•
When making a video conference call by entering an MCU's conference
room number@IP address, "SIP Server" or "Gatekeeper" is set to
"ON".
→
Change the "SIP Server" and "Gatekeeper" settings to
"OFF" (Page 102, Page 104).
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Check the software version of all parties. Update the unit so that the
versions match.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
You are trying to make a video conference call by connecting to an MCU
or non-Panasonic video conference system.
→
When connecting to an MCU or non-Panasonic video conference
system, some operations may not function as expected, depending on
the device used by the other party. In this case, contact your dealer.
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
•
The settings of the switching hub are different to those of the unit.
→
Contact your dealer.
•
Packet loss is occurring. (The network is congested.)
→
Check the display of the network status indication (Page 29). If the icon
shows only 0–1 bars continuously, press [Status] twice and check the
fields "Loss" and "Bandwidth", then contact your network
administrator or dealer (Page 79).
•
The maximum bandwidth setting is incorrect.
→
During a 3-party video conference call, at least 1 Mbps of bandwidth is
required. Change the "Max. Bandwidth" setting to a value of
"1.0 Mbps" or higher (Page 88, Page 112).
→
During a 4-party video conference call, at least 1.5 Mbps of bandwidth
is required. Change the "Max. Bandwidth" setting to a value of
"1.5 Mbps" or higher (Page 88, Page 112).
→
If you are trying to connect to an MCU or non-Panasonic video
conference system, depending on the other party's device, the image
may be distorted due to lack of bandwidth. In this case, contact your
dealer.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
The maximum bandwidth during a video conference call adjusts to that
of the party that has set the lowest bandwidth for the maximum
bandwidth setting among all participating parties.
→
If there is a problem with your communication lines, contact your dealer.
Cause and Solution
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