Oc Client Not Registered; Pop-Up Not Displayed; Enabling Propagation Of The Active Directory Field To The Global - Nortel 1000 Fundamentals

Enabling propagation of the Active Directory field to the Global
Catalog
Step
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OC client not registered

The following is a list of areas to troubleshoot when only one client is unable
to register:
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•
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The following is a list of areas to troubleshoot when all clients are unable
to register:
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•

Pop-up not displayed

Problem:
Pop-up not displayed.
Symptom:
When a Office Communicator user receives a call, the called telephone
rings, but no pop-up appears for the user to click on to answer the call.
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
Copyright © 2005–2008, Nortel Networks
.
Action
Open the Active Directory Schema snap-in.
Select the Attributes folder on the left pane.
Find and the right-click the necessary field (otherTelephone).
Click the Property menu item.
Enable Replicate this attribute to the Global Catalog.
Click OK.
Check to ensure that all clients are registered.
Look in the client options for Active Directory for a mistake in SIP URI
or Line URI.
For RCC enabled user, ensure that the T87A class of service is
configured for this client and a session is established.
Remove RCC to see if VOIP functionality is present.
Ensure all component configuration information is correct on the Front
End server, Mediation Server, MCM, Signaling Server, SPS, Call Server,
and DNS.
Capture logs starting with the client logs. SIP messages between the
Mediation Server and the Front End server cannot be seen as this is a
secure leg.
Nortel Communication Server 1000
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Pop-up not displayed 223
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