Two Pop-Ups Are Displayed; Delay For A Sip Gateway Call; Call Forward Is Cancelled By Office Communicator - Nortel 1000 Fundamentals

224 Troubleshooting
Possible causes:
The Phone Context may be not correct. Address Book Service may not be
properly setup. Phone integration is not activated.
Solutions:
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Two pop-ups are displayed

Problem:
Two toasts appear.
Symptom:
In some transfer and conference scenarios, the user receives two toasts
instead of a merged one. One is with CLID information of the transferring
telephone and the other is with CLID information of the original caller.
Solution:
The Route List Data Block must have the prompt DORG configured to No.
The default value for DORG is No. For more information, see Route list
data block.

Delay for a SIP Gateway call

Problem:
Delay for a SIP Gateway call.
Symptom:
Office Communicator users observe a delay at the beginning of a call.
Possible cause:
Missing Office Communicator patch.
Solution:
Ensure that the Office Communicator patch is up-to-date.
Call Forward is cancelled by Office Communicator
Problem:
Office Communicator cancels the Call Forward configured on the telephone.
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
Copyright © 2005–2008, Nortel Networks
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Ensure that the user's name is in Active Directory, the MCM, and the
Signaling Server (L1 parameter) have the correct Phone Context.
Ensure Address Book Service properly setup for an OC client is
essential in receiving correct CLID info on call pop-ups
Ensure PBX Integration is marked for an OC client in Active Directory
and Server URI line is filled with valid info
Ensure User has activated Phone integration on OC client
Ensure PCA is configured properly for the called user.
Nortel Communication Server 1000
NN43001-121 01.03 Standard
Release 5.0 30 April 2008