Case Checklists - Nortel 1000 Fundamentals

234 Troubleshooting
Figure 91
No PBX connection for OC client

Case checklists

Use the following checklists prior to opening a case to ensure that all
relevant information is collected:
Table 44
Signaling Server information
The patches list installed on the Signaling Server: pdt>mdp issp
The configuration on the Signaling Server:
• pdt>cd /u/config
• pdt>copy config.ini
Are you connected to the Signaling Server with Telnet and under pdt?
•
pdt>SIPCTIShow
Table 45
Call Server information
Provide the patches list installed on the Call Server
• LD 22
• issp
Capture the print out for the user DN in LD 11
Capture the print out for the TN configured for this DN (do both for all TNs,
including the PCA )
Capture the DSC configuration for the PCA (configured for the Hot P 1)
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
Copyright © 2005–2008, Nortel Networks
.
Nortel Communication Server 1000
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
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