HP Color LaserJet 9500 Service Manual page 229

Table 30. Control panel and event log messages—8-bin mailbox (continued)
Control panel message Event log
66.12.06
Output device failure
66.12.60
Output device failure
66.12.61
Output device failure
66.12.86
Output device failure
66.12.95
Output device failure
66.12.99
Output device failure
ENWW
User LED
66.12.06 Amber solid
Recommended action:
1 Check the event log to see if more than 1 million sheets have been printed.
2 Make sure that the encoder cable is connected correctly.
3 Make sure that the controller PCA is connected correctly.
4 Turn off the printer or MFP and then turn it on again to see if the error persists.
5 Replace the flipper if more than three jams occur in less than 1,000 jobs and if the customer is
using standard media.
66.12.60 Amber solid
Recommended action:
1 Check to see if any obstructions exist in the slider movement.
2 Turn off the printer or MFP and then turn it on again to see if the error persists.
3 Replace the delivery head if more than three jams occur in less than 1,000 jobs and if the
customer is using standard media.
66.12.61 Amber solid
Recommended action:
1 Check to see if any obstructions exist in the slider movement.
2 Turn off the printer or MFP and then turn it on again to see if the error persists.
3 Replace the delivery head if more than three jams occur in less than 1,000 jobs and if the
customer is using standard media.
66.12.86 Amber solid
Recommended action:
1 Make sure that the cables are connected correctly to the controller PCA.
2 Make sure that the encoder cable is seated correctly and assembled in the motor shaft.
3 Turn off the printer or MFP and then turn it on again to see if the error persists.
4 Replace the belt motor if the error persists.
66.12.95 Amber solid
Recommended action:
1 Make sure that the encoder cable is connected correctly to the controller PCA.
2 Turn off the printer or MFP and then turn it on again to see if the error persists.
3 If the error persists, replace the controller PCA.
66.12.99 Amber solid
Recommended action:
1 Make sure that the Jet-Link cable and the power cords are properly seated and connected
correctly.
2 Turn off the printer or MFP and then turn it on again to see if the error persists.
Service LED Description
Red solid A flipper encoder error exists. The 8-bin
mailbox did not detect transitions in the
flipper encoder.
Yellow solid An initial slider operation error exists. The
elevator head might not be aligned
correctly. Media might be blocking the
slider movement.
Yellow solid A slider operation error exists. The
elevator head might not be aligned
correctly. Media might be blocking the
slider movement.
Green solid The 8-bin mailbox cannot detect
transitions in the belt encoder.
Red solid An error exits in the 8-bin mailbox
Yellow solid controller PCA.
Green solid
Red solid The Jet-Link communication stopped.
Yellow solid
Green solid
Chapter 7 Troubleshooting 227