HP Color LaserJet 9500 Service Manual page 223

Table 29. Control panel and event log messages—3,000-sheet stacker (continued)
Event log, if connected to
Control panel
message 9000
66.12.40 66.12.40
Output device
failure
Recommended action:
NOTE: The device is operable under this condition. However, the device might offset poorly or fail to offset
1 Analyze the event log for frequency of the error message.
2 Turn the printer or MFP off and then on again to see whether the error is present during the power-on
sequence.
3 Replace the offset module as needed.
NOTE: When more than five errors in a row of this type are logged, it is an indication that the offset module has
failed.
4 Replace the controller PCA as needed.
66.12.70 66.12.70
Output device
failure
Recommended action:
NOTE: The device might be operable under this condition. However, because failure of EEPROM affects the
offset feature, the device might offset poorly or fail to offset.
1 Analyze the event log for frequency of the error message.
2 Turn the printer or MFP off and then on again to see whether the error is present during the power-on
sequence.
3 Check the Jet-Link cable connections.
4 If the message persists, then replace the controller PCA.
External device None
initializing
Recommended action:
This message should appear for a few minutes, if the message persists, then check the following:
1 Make sure that the power cord is well connected.
2 Check connections at the controller PCA.
3 Replace the Jet-Link cable as needed.
4 Replace the controller PCA as needed.
Optional bin 1 full None
Recommended action:
1 Remove all media from the face up bin.
2 If the message persists when the bin is empty, then make sure that the FLFUF actuator (see page 83)
moves freely.
3 Check the functionality of the FLFUF sensor by using the sensor test (see "Face-up bin-full sensor test" on
page 240).
4 If the FLFUF actuator moves freely and the FLFUF sensor operates correctly, but the message persists,
then replace the flipper assembly.
ENWW
9500, 9500mfp, 9050,
9000mfp 9050/9040mfp
66.12.40 66.12.40
66.12.70 66.12.70
None None
None None
User LED Service LED
Amber solid Red (5 blinks)
Amber solid Red (7 blinks)
Amber Red solid
blinking
Amber Green solid
blinking
Chapter 7 Troubleshooting 221
Description
The offset module does not
reach the offset position.
Either the offset module or
the controller circuitry of the
module is damaged.
An EEPROM error exists.
One or more cells in the
internal EEPROM on the
controller PCA is damaged.
The device is performing its
power-on sequence along
with the printer or MFP.
The face-up bin is full. More
2
than 125 sheets of 75-g/m
(20-lb) media has been
collected (or fewer than 125
sheets, if heavier media is in
use).