Panasonic WJ-ND400K Setup Instructions page 94

Troubleshooting
Problem
Display in one image display area
changes to multiple camera images
when viewing MPEG-4 images in
multiscreen
Cannot close confirmation window
when basic operation window opens
Cannot play back downloaded images
[Please wait] is always displayed on
window
Audio is not recorded
Audio is not be played correctly
Cannot play audio using the Viewer
software
94
Check item/remedy
This may be caused by the combination of the PC's display adapter and
driver. When this happens, first, update the driver of the display adapter.
• If this does not resolve the problem, use the following procedure to
adjust the hardware accelerator function. This explanation uses
Windows XP as an example.
1. Close all the browsers and then right-click the desktop and select
"Properties" from the menu.
2. Select [Setting] tab from "Display Properties", and then click the
[Advanced] button.
3. Click the [Troubleshoot] tab, and disable the DirectDraw acceleration
by adjusting the level of [Hardware acceleration].
Check the user name and password.
Download is stopped when the settings are changed. When this happens,
the downloaded image cannot be played back.
ActiveX control is not installed. Install ActiveX control.
Is "Mic input" selected for "Audio mode" on the setup menu of the network
camera?
Is "32 kbps" selected for "Audio bit rate" on the setup menu of the network
camera?
Check the settings of the camera.
Audio may not play when playing the most recent images while recording
images or audio.
If this happens, stop and then start playing the images again.
• Are an image data (extension: n3r) and an audio data (extension: n3a) in
the same folder?
Check the directory designated as the destination folder.
Page
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page 70
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page 96
page 34,
page 42
page 34,
page 42
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Operating
Instructions
(PDF file)