Sun Solaris Operating Systems - HP ProLiant BL620c - G7 Server Troubleshooting Manual

Whether Entry, Advanced, Advanced with SMP, or e-Business
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All services running at the time the problem occurred
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A list of each third-party hardware component installed, with the firmware revisions
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A list of each third-party software component installed, with the versions
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A detailed description of the problem and any associated error messages

Sun Solaris operating systems

Collect the following information:
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Operating system version number
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Type of installation selected: Interactive, WebStart, or Customer JumpStart
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Which software group selected for installation: End User Support, Entire Distribution, Developer
System Support, or Core System Support
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If HP drivers are installed with a DU:
DU number
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List of drivers in the DU diskette
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The drive subsystem and file system information:
Number and size of partitions and logical drives
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File system on each logical drive
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A list of all third-party hardware and software installed, with versions
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A detailed description of the problem and any associated error messages
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Printouts or electronic copies (to e-mail to a support technician) of:
/usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
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/var/adm/messages
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/etc/vfstab
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/usr/sbin/prtconf
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Contacting HP 178