HP ProLight Server Manuals

HP ProLight Server Manuals

Manuals and User Guides for HP ProLight Server. We have 1 HP ProLight Server manual available for free PDF download: Troubleshooting Manual

HP ProLight Server Troubleshooting Manual

HP ProLight Server Troubleshooting Manual (152 pages)

Hewlett-Packard ProLiant Servers Troubleshooting Guide

Brand: HP | Category: Server | Size: 1.98 MB

Table of Contents

Troubleshooting Guide
1
Table of Contents
3
Introduction

10
- What's New
  10
- Revision History
  10
Getting Started

11
- Pre-Diagnostic Steps
  12
  - Important Safety Information
    12
  - Symbols on Equipment
    12
  - Symptom Information
    14
  - Prepare the Server for Diagnosis
    14
Common Problem Resolution

15
Diagnostic Flowcharts

19
- Troubleshooting Flowcharts
  19
Hardware Problems

32
- Procedures for All Proliant Servers
  32
- Power Problems
  32
  - Power Source Problems
    32
  - Power Supply Problems
    32
  - UPS Problems
    33
- General Hardware Problems
  33
  - Problems with New Hardware
    33
  - Unknown Problem
    34
  - Third-Party Device Problems
    35
- Internal System Problems
  35
  - CD-ROM and DVD Drive Problems
    35
  - Diskette Drive Problems
    36
  - Tape Drive Problems
    37
  - Hard Drive Problems
    39
  - Fan Problems
    40
  - Memory Problems
    41
  - PPM Problems
    42
  - Processor Problems
    42
- System Open Circuits and Short Circuits
  43
- External Device Problems
  43
  - Video Problems
    43
  - Mouse and Keyboard Problems
    44
  - Audio Problems
    45
  - Printer Problems
    45
  - Local I/O Cable Problems
    45
  - Modem Problems
    45
  - Network Controller Problems
    47
Software Problems

49
Software Tools and Solutions

54
- Configuration Tools
  54
- Management Tools
  58
- Diagnostic Tools
  61
  - HP Insight Diagnostics
    61
  - Survey Utility
    62
  - Integrated Management Log
    62
  - Smart Array Scsi Diagnosis Feature
    62
  - Array Diagnostic Utility
    63
- Remote Support and Analysis Tools
  63
- Keeping the System Current
  63
  - Drivers
    63
  - Version Control
    64
  - Resource Paqs
    64
  - Proliant Support Packs
    64
  - Operating System Version Support
    64
  - Softpaqs
    64
  - Change Control and Proactive Notification
    64
  - Care Pack
    65
- Firmware Maintenance
  65
  - Types of ROM
    65
  - System Rom
    65
  - Methods for Updating Firmware
    66
  - Current Firmware Versions
    67
  - Updating Firmware
    67
HP Resources for Troubleshooting

69
- Online Resources
  69
  - HP Website
    69
  - Server Documentation
    69
  - Service Notifications
    69
  - Subscriber's Choice
    69
  - Natural Language Search Assistant
    69
  - Care Pack
    69
  - White Papers
    70
- General Server Resources
  70
Error Messages

73
Contacting HP

138
- Contacting HP Technical Support or an Authorized Reseller
  138
- Customer Self Repair
  138
- Server Information You Need
  139
- Operating System Information You Need
  139
- Microsoft Operating Systems
  139
  - Linux Operating Systems
    140
  - Novell Netware Operating Systems
    141
  - SCO Operating Systems
    141
  - IBM OS/2 Operating Systems
    142
  - Sun Solaris Operating Systems
    142
Acronyms and Abbreviations

144
- Index
  148

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