HP ProLiant BL620c - G7 Server Troubleshooting Manual page 4

Problems with new hardware ............................................................................................................ 39
Unknown problem ............................................................................................................................ 40
Third-party device problems .............................................................................................................. 40
Internal system problems ............................................................................................................................. 41
Battery pack problems ...................................................................................................................... 41
CD-ROM and DVD drive problems ..................................................................................................... 41
Diskette drive problems ..................................................................................................................... 42
Drive problems (hard drives and solid state drives) .............................................................................. 43
SD card problems ............................................................................................................................ 46
USB drive key problems .................................................................................................................... 46
Fan problems ................................................................................................................................... 46
HP Trusted Platform Module problems ................................................................................................ 47
Memory problems ............................................................................................................................ 48
PPM problems .................................................................................................................................. 50
Processor problems .......................................................................................................................... 50
Tape drive problems ......................................................................................................................... 51
Graphics and video adapter problems ............................................................................................... 52
System open circuits and short circuits .......................................................................................................... 53
External device problems ............................................................................................................................ 53
Video problems................................................................................................................................ 53
Mouse and keyboard problems ......................................................................................................... 54
Audio problems ............................................................................................................................... 55
Printer problems ............................................................................................................................... 55
Cable problems ............................................................................................................................... 55
Local I/O cable problems ................................................................................................................. 55
Modem problems ............................................................................................................................. 56
Network controller problems ............................................................................................................. 58
Expansion board problems................................................................................................................ 59
Software problems ...................................................................................................................... 60
Operating system problems and resolutions .................................................................................................. 60
Operating system problems ............................................................................................................... 60
Operating system updates ................................................................................................................. 61
Restoring to a backed-up version ....................................................................................................... 62
When to Reconfigure or Reload Software ........................................................................................... 62
Linux operating systems .................................................................................................................... 63
Application software problems .................................................................................................................... 63
Software locks up ............................................................................................................................. 63
Errors occur after a software setting is changed ................................................................................... 63
Errors occur after the system software is changed ................................................................................ 63
Errors occur after an application is installed ........................................................................................ 63
ROM problems .......................................................................................................................................... 64
Remote ROM flash problems ............................................................................................................. 64
Boot problems .................................................................................................................................. 65
Software tools and solutions ......................................................................................................... 67
Configuration tools ..................................................................................................................................... 67
SmartStart software .......................................................................................................................... 67
HP ROM-Based Setup Utility .............................................................................................................. 67
Array Configuration Utility ................................................................................................................ 70
Option ROM Configuration for Arrays................................................................................................ 71
Re-entering the serial number and product ID ...................................................................................... 71
Management tools...................................................................................................................................... 72
Automatic Server Recovery ................................................................................................................ 72